GE HEALTHCARE MAC 2000, Operator'S Manual

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14
Troubleshooting
This section identifies some of the more common problems with the system and lists
their potential causes and solutions. If the information in this section cannot resolve
your issue, contact GE Healthcare Technical Support.
General Troubleshooting Tips
Use the following general troubleshooting tips to help diagnose problems not
specifically discussed elsewhere in this chapter.
• Thoroughly inspect the equipment.
Disconnected or loose cables, missing hardware, and damaged equipment can
cause what may seem to be unrelated symptoms or equipment failure.
For additional information, refer to
“Inspecting the Equipment” on page 173 .
• Verify the equipment was not modified.
Unauthorized modifications to the equipment may cause unexpected results, poor
performance, or system failure.
If the equipment has unauthorized modifications, contact GE Healthcare Technical
Support.
• Verify the software was not updated.
Updated software may change system functionality. If the user is unaware of the
changes, they may seem to be unexpected results.
If the software has been updated, refer to the revised Operator’s Manual to
determine whether the update changed features.
• Verify whether there were changes in the equipment’s location or environment that
could cause the failure.
For example, equipment that emits radio waves could cause interference during
acquisition.
If the environment or location has changed, try using the equipment in the original
location to determine whether the problem persists.
• Verify the problem was not caused by operator error.
Repeat the scenario and compare that to the operation as described in the manual.
If the operator deviated from the manual, repeat the task using the instructions
as written.
If these steps do not resolve the problem, refer to the following sections for specific
problems and solutions. If the problem still cannot be resolved, contact GE Healthcare
Technical Support.
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