Force Computers MODUSYS 2000 Kernel, Manual

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Warranty and Ordering Information Introduction
1-14 ModuSys 2000 Kernel
Eligible Parts
FRUs as defined by Force Computers are the only parts eligible for
coverage. FRUs in need of repair due to improper treatment or use are not
eligible for return. Improper treatment includes, but is not limited to; lifted
or burnt etches or contamination due to non-Force Computers repair or
modification.
Purchaser Responsibility
Please note the following customer responsibilities:
•
The customer is responsible for installing the equipment.
•
Fault diagnosis and equipment disassembly is the sole responsibility of
the customer on return of FRUs.
•
The customer shall properly package and prepay transportation cost of
FRUs sent to Force Computers.
•
The customer assumes all risk of loss or damage to FRUs in transit to
Force Computers.
Pre-Call Checklist
Prior to calling Force Computers or an authorized reseller, please follow the
pre-call checklist. This allows Force Computers to assist you more quickly
and efficiently. The pre-call checklist is as follows:
•
Consult your product user documentation included with your product
to ensure that your system features are properly configured.
•
Execute the customer diagnostics provided with your product, if
applicable, and record the information. Consult the accompanying user
documentation for more details on operation of this utility.
•
Determine the product model number and serial number to enable the
processing of warranty support.
Return-to-Force Computers Process
In order to return products under warranty, the customer must contact the
Force Computers Customer Service Center. Upon confirmation of in-
warranty material, the customer will be provided with a Return Material
Authorization (RMA#) and an address to which to send the defective unit,