Troubleshooting
161
Network Guide
The message “EpsonNet Config cannot be used because no
network is installed.” appears when you start EpsonNet Config.
The message “Could not complete communicating configuration
data” appears when you send settings to the network interface.
Unable to start EpsonNet Config with Web Browser.
Unable to set the IP address using the arp/ping commands.
Cause
What to do
Both TCP/IP and IPX/SPX are not
installed on the computer.
Install the TCP/IP or IPX/SPX protocol.
TCP/IP is installed on the computer,
but its IP address is not set correctly.
Set a correct IP address for the computer.
Cause
What to do
This may happen when using a
dial-up router.
Run Command Prompt from the computer on which
EpsonNet Config is installed, and then enter the following
command:
Format: >ROUTE_ADD_the IP address of the network
interface_ the IP address of the computer (the under bar
represents one space)
Example: >ROUTE ADD 192.168.192.168 22.33.44.55.
Cause
What to do
You have not set the IP address for
the network interface.
Set the IP address for the network interface using
EpsonNet Config for Windows or Macintosh, the printer’s
control panel, or the arp/ping commands. You can
check the IP address on a status sheet. See the EpsonNet
Config User’s Guide or “Setting an IP Address Using the
arp/ping Command” on page 173.
Cause
What to do
The network interface is not
connected to the network.
Connect the network interface to the network, and
check the network environment.
The printer is located beyond the
router.
The printer and the computer must be in the same
segment.
