Dell M1330 - XPS - Core 2 Duo 1.83 GHz, Owner'S Manual

Page: 97 / 202

Troubleshooting
97
U SE A DIFFERENT TELEPHONE LINE
• Verify that the telephone line is connected to the jack on the modem (the
jack has either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector
into the modem.
• Disconnect the telephone line from the modem and connect it to a
telephone, then listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN THE
M
ODEM
H
ELPER DIAGNOSTICS
—
Click the Start
→
Programs
→
Modem Diagnostic Tool
→
Modem Diagnostic Tool . Follow the instructions
on the screen to identify and resolve modem problems (Modem Helper is not
available on certain computers).
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1
Click the Start , and then click Control Panel .
2
Click Hardware and Sound .
3
Click Phone and Modem Options .
4
Click the Modems tab.
5
Click the COM port for your modem.
6
Click Properties , click the Diagnostics tab, and then click Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
NSURE THAT YOU ARE CONNECTED TO THE
I
NTERNET
—
Ensure that you have
subscribed to an Internet service provider. With the Windows Mail e-mail
program open, click
File . If Work Offline has a checkmark next to it, click the
checkmark to remove it, and then connect to the Internet. For help, contact
your Internet service provider.
S CAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For
more information, go to
support.dell.com and search for the keyword spyware .
book.book Page 97 Tuesday, October 7, 2008 6:00 PM