Dell M1330 - XPS - Core 2 Duo 1.83 GHz, Owner'S Manual

Page: 95 / 202

Troubleshooting
95
E NSURE THAT M ICROSOFT W INDOWS RECOGNIZES THE DRIVE —
• Click Start
→
Computer .
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T
EST THE DRIVE
—
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C LEAN THE DRIVE OR DISK —
See "Cleaning Your Computer" on page 40.
E NSURE THAT THE C D OR D V D MEDIA IS SNAPPED ONTO THE SPINDLE
C HECK THE CABLE CONNECTIONS
C HECK FOR HARDWARE INCOMPATIBILITIES —
See "Troubleshooting Software
and Hardware Problems in the Windows Vista® Operating System" on
page 119.
R UN THE D ELL D IAGNOSTICS —
See "Dell Diagnostics" on page 87.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to a CD-RW or DVD+/-RW drive
C
LOSE OTHER PROGRAMS
—
CD-RW and DVD+/-RW drives must receive a
steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the drive.
T URN OFF S LEEP STATE IN W INDOWS BEFORE WRITING TO A C D / D V D —
See
"Using the Sleep Power State" on page 53 for information on Sleep state.
C
HANGE THE WRITE SPEED TO A SLOWER RATE
—
See the help files for your CD
or DVD creation software.
book.book Page 95 Tuesday, October 7, 2008 6:00 PM