S o l v i n g Pr o b l e m s
35
DVD drive problems
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles
work in all DVD drives.
Hard drive problems
E-Mail, Modem, and Internet Problems
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while
it is connected to a digital telephone network.
T
EST THE DRIVE WITH ANOTHER
D V D —
Insert another DVD to eliminate the possibility
that the original DVD is defective.
E
NSURE THAT
W
INDOWS RECOGNIZES THE DRIVE
—
Click the
Start
button and click
My
Computer
. If the DVD drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
C
LEAN THE DISC
—
See the
Tell Me How
help file for instructions on cleaning your DVDs. To
access help files, see page 32.
C
HECK FOR INTERRUPT REQUEST CONFLICTS
—
See page 65.
R
UN
C
HECK
D
ISK
—
1
Click the
Start
button and click
My Computer
.
2
Right-click the drive letter (local disk) that you want to scan for errors, and then click
Properties
.
3
Click the
Tools
tab.
4
Under
Error-checking
, click
Check Now
.
5
Click
Start.
C
HECK THE TELEPHONE LINE CONNECTION
—
Verify that the telephone line is connected
to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)
Ensure that you hear a click when you insert the telephone line connector into the modem.
J2936bk0.book Page 35 Tuesday, September 2, 2003 3:06 PM
