66
A d v a n c e d Tr o u b l e s h o o t i n g
www
.dell.com | support.dell.com
3
Click
Hardware Troubleshooter
in the
Search Results
list.
4
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware conflict on my
computer
, and click
Next
.
Reinstalling Microsoft
®
Windows
®
XP
Before You Reinstall
If you are considering reinstalling the Windows XP operating system to correct a problem
with a newly installed driver, first try using Windows XP Device Driver Rollback (see
page 62). If Device Driver Rollback does not resolve the problem, then use System Restore
(see page 63) to return your operating system to the operating state it was in before you
installed the new device driver.
Reinstalling Windows XP
To reinstall Windows XP, perform all the steps in the following sections in the order in
which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the
operating system, you must also reinstall the device drivers, virus protection program, and
other software.
NOTICE:
The
Operating System
CD provides options for reinstalling Windows XP. The options
can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not
reinstall Windows XP unless instructed to do so by a Dell technical support representative.
NOTICE:
To prevent conflicts with Windows XP, disable any virus protection software installed
on your computer before you reinstall Windows XP. See the documentation that came with the
software for instructions.
Booting From the Operating System CD
1
Save and close any open files and exit any open programs.
2
Insert the
Operating System
CD. If any program starts automatically, exit the program
before proceeding.
3
Shut down the computer through the
Start
menu (see page 27) and restart the
computer.
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