S o l v i n g Pr o b l e m s
37
Error Messages
If the message is not listed, see the documentation for the operating system or the program
that was running when the message appeared.
E
NSURE THAT YOU ARE CONNECTED TO THE
I
NTERNET
—
With the Outlook Express e-
mail program open, click
File
. If
Work Offline
has a checkmark next to it, click the checkmark to
remove it and connect to the Internet.
E
NSURE THAT YOU HAVE SUBSCRIBED TO AN
I
NTERNET SER VICE PROVIDER
—
Contact an Internet service provider to subscribe.
C
ONTACT YOUR
I
NTERNET SER VICE PROVIDER
—
Contact your Internet service provider
for assistance.
A
FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS
: \ / : * ? “ <
> | —
Do not use these characters in filenames.
A
REQUIRED
. D L L
FILE WAS NOT FOUND
—
The program that you are trying to open is
missing an essential file. To remove and then reinstall the program:
1
Click the
Start
button and click
Control Panel
.
2
Click
Add or Remove Programs
.
3
Select the program you want to remove.
4
Click the
Change or Remove Program
icon.
5
See the program documentation for installation instructions.
I
NSERT BOOTABLE MEDIA
—
The operating system is trying to boot to a nonbootable floppy
disk or CD. Insert a bootable floppy disk or CD.
N
ON
-
SYSTEM DISK ERROR
—
A floppy disk is in the floppy drive. Remove the floppy disk and
restart the computer.
J2936bk0.book Page 37 Tuesday, September 2, 2003 3:06 PM
