62
A d v a n c e d Tr o u b l e s h o o t i n g
www
.dell.com | support.dell.com
Reinstalling Drivers
NOTICE:
The Dell Support website and your
Dell Dimension ResourceCD
provide approved
drivers for Dell™ computers. If you install drivers obtained from other sources, your computer
might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP
Device Driver Rollback to replace the driver with the previously installed version.
To use Device Driver Rollback:
1
Click the
Start
button and click
Control Panel
.
2
In the
Control Panel
window, under
Pick a Category
, click
Performance and
Maintenance
.
3
In the
Performance and Maintenance
window, click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
In the
Device Manager
window, right-click the device for which the new driver was
installed and click
Properties
.
7
Click the
Drivers
tab.
8
Click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore (see
page 63) to return your computer to the operating state that existed before you installed the
new driver.
Using the Dell Dimension ResourceCD
If using Device Driver Rollback or System Restore (see page 63) does not resolve the
problem, then reinstall the driver from the
Dell Dimension ResourceCD
:
1
With the Windows desktop displayed, insert the ResourceCD into the CD or DVD
drive.
If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.
2
When the ResourceCD installation program starts, follow the prompts on the screen.
3
When the
InstallShield Wizard Complete
window appears, remove the ResourceCD
and click
Finish
to restart the computer.
J2936bk0.book Page 62 Tuesday, September 2, 2003 3:06 PM
