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A p p e n d i x
www
.dell.com | support.dell.com
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the
customer in the troubleshooting process and provides for restoration of the operating
system, software programs, and hardware drivers to the original default configuration as
shipped from Dell, as well as the verification of appropriate functionality of the computer
and all Dell-installed hardware. In addition to this technician-assisted technical support,
online technical support is available at
support.dell.com
. Additional technical support
options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software
and peripherals
1
. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and
Peripherals, Readyware, and Custom Factory Integration
2
.
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any
optional support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by
the standard Dell limited warranty for your computer. However, Dell also extends a parts replace-
ment program to cover all nonstandard, third-party hardware components integrated through CFI
for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software program
that is installed on the computer during the manufacturing process (Microsoft Office,
Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay
or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking
products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program
sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on).
Support for all third-party software and peripherals is provided by the original manufacturer
of the product.
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