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A d v a n c e d Tr o u b l e s h o o t i n g
www
.dell.com | support.dell.com
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main Menu
screen appears, click the button
for the option you want.
NOTE:
The Service Tag for your computer is located at the top of each test screen.
2
If a problem is encountered during a test, a message displaying the error code and a
description of the problem appear. Write down the error code and problem
description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 113).
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable
tab described in the following table for more information.
Option
Function
Express
Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and
requires you to answer questions periodically.
Custom
Test
Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains your configuration information for all devices from
the system setup program, memory, and various internal tests and displays it in
the device list in the left pane of the screen. The device list may not display the
names of all the components installed on your computer or all devices attached
to your computer.
Parameters
Allows you to customize the test by changing the test settings.
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