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Printing problems

Condition

Possible cause

Suggested solutions

The machine prints, but
the text is wrong,
garbled, or incomplete.

The machine cable is loose or defective.

Disconnect the machine cable and reconnect. Try a print job that you have already
printed successfully. If possible, attach the cable and the machine to another computer
that you know works and try a print job. Finally, try a new machine cable.

The wrong printer driver was selected.

Check the application’s printer selection menu to ensure that your machine is selected.

The software application is malfunctioning.

Try printing a job from another application.

The operating system is malfunctioning.

Exit Windows and reboot the computer. Turn the machine off and back on again.

Pages print, but they are
blank.

The toner cartridge is defective or out of toner.

Redistribute the toner, if necessary. If necessary, replace the toner cartridge.

• See "Redistributing toner" on page 71.

• See "Replacing the toner cartridge" on page 72.

The file may have blank pages.

Check the file to ensure that it does not contain blank pages.

Some parts, such as the controller or the board,
may be defective.

Contact a service representative.

The machine does not
print PDF files correctly.
Some parts of graphics,
text, or illustrations are
missing.

Incompatibility between the PDF file and the
Acrobat products.

Printing the PDF file as an image may enable the file to print. Turn on

Print As Image

from the Acrobat printing options.

It will take longer to print when you print a PDF file as an image.

The print quality of
photos is not good.
Images are not clear.

The resolution of the photo is very low.

Reduce the photo size. If you increase the photo size in the software application, the
resolution will be reduced.

6. Troubleshooting

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Summary of Contents for B1265DFW

Page 1: ...ion concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...copying 55 Basic scanning 59 Basic faxing 60 Ordering supplies and accessories 65 Available supplies 66 Installing accessories 67 Storing the toner cartridge 69 Redistributing toner 71 Replacing the toner cartridge 72 Monitoring the supplies life 73 Setting the toner low alert 74 Cleaning the machine 75 Tips for moving storing your machine 81 2 Menu overview and basic setup 4 Troubleshooting Tips ...

Page 3: ...BASIC 5 Appendix Specifications 99 Dell technical support policy 109 Contacting Dell 110 Warranty and return policy 111 Regulatory information 112 Copyright 124 3 ...

Page 4: ...d to know before using the machine Key benefits 5 Features 7 Useful to know 9 About this user s guide 10 Safety information 11 Machine overview 16 Control panel overview 19 Turning on the machine 22 Installing the driver locally 23 Reinstalling the driver 26 ...

Page 5: ...inting For single side printing 28 ppm A4 or 29 ppm Letter For duplex printing 14 ppm A4 or 15 ppm Letter Convenience You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 149 Dell Printer Manager and Dell Printer Status Monitor are a program that monitors and informs you of the machine s status and allows you to customize the...

Page 6: ... equipped with a USB interface and or a network interface Supports various wireless network setting method Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network using the WPS button on the machine and the access point a wireless router Using the USB cable You can connect and set various wireless network settings using a USB cable Using the Wi Fi Direct You can con...

Page 7: ... driver XPS printer driver Dell Printer Manager Scan to PC settings Fax to PC settings Device settings Dell Supplies Ordering Utility Windows Mac Linux Unix Firmware Download Utility Dell Printer Status Embedded Web Service Fax Dell Network PC Fax Scan Twain scan driver WIA scan driver Dell Scan Assistant PaperPort 14 found in CD2 Software B1265dnf B1265dfw ...

Page 8: ...d Delay send Priority send Secure receive Duplex print Send Receive forward fax Scan Scan to PC Features Variety feature Copy ID card copying Collation Poster Clone Copy Continue 2 up 4 up Adjust background Duplex copy Features B1265dnf B1265dfw a Depending on your country wireless LAN card may not be available For some counties only 802 11 b g can be applied Contact your local Dell dealer or the ...

Page 9: ...atus LED flashes or remains constantly on Turn the product off and on again Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 92 A paper jam has occurred Open and close the front door Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 87 Printouts are bl...

Page 10: ...n its options or model you purchased The screenshots in this administrator s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 Icon Text Description Caution Gives users information to protect the machine from possible mechanical damage or malfunction Note Provides additional information or detaile...

Page 11: ... the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the machine The user sh...

Page 12: ... enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Caution Do not forcefully pull the paper out during printing It can cause damage to the machine Be careful...

Page 13: ...ays use the appropriate amount of people to left the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 people If the machine weighs more than 40 kg 88 18 lbs lift with 4 or more people The machine could fall causing injury or machine damage Do not place the machine on an unstable surfa...

Page 14: ...d wall outlets and extension cords This can diminish performance and could result in electric shock or fire Caution a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of the machine Do not clean the machine with benzene paint thinner or alcohol do not spray water directly into the machine This could result in electric shock or fire When you are working in...

Page 15: ... such as toner can cause damage to the machine In case of damage due to the use of recycled supplies a service fee will be charged provided with the machine Otherwise you could damage the machine Do not remove any covers or guards that are fastened with screws Fuser units should only be repaired by a certified service technician Repair by non certified technicians could result in fire or electric ...

Page 16: ...ck installation guide Software CDa Misc accessoriesb a The software CD contains the print drivers and software applications b Miscellaneous accessories included with your machine may vary by country of purchase and specific model 1 Introduction 16 ...

Page 17: ...pport 3 11 Paper width guide on a manual Document feeder output tray feeder 4 Control Panel 12 Scanner lid 5 Paper level indicator 13 Scanner glass 6 Tray 14 Document feeder input tray 7 15 Paper width guide on a document Manual feeder tray feeder 8 Front cover 16 Document feeder output support 1 Introduction 17 ...

Page 18: ...11 Machine overview Rear view 1 Network port 4 USB port 2 Extension telephone socket EXT 5 Power receptacle 3 Telephone line socket Line 6 Rear cover 1 Introduction 18 ...

Page 19: ... Prints supplies info report error report Press and hold this button for about 15 seconds until the green LED on and release Prints manual Press this button each time you load a sheet of paper in the tray if you have selected Manual Feeder for Source in your printer driver Allows you to copy both sides of an ID card like a driver s license on a single side of paper see ID card copying on page 57 T...

Page 20: ...LED Indicates the status of your machine see Understanding the status LED on page 92 15 Numeric keypad Dials a number or enters alphanumeric characters 16 On Hook Dial When you press this button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone 17 Redial Pause Redials the last number in ready mode or inserts a pause into a fax number in edit mode 1...

Page 21: ...13 Control panel overview Adjusting the control panel 1 Introduction 21 ...

Page 22: ...Turning on the machine Connect the machine to the electricity supply first 1 Introduction 22 ...

Page 23: ...ed to your computer and powered on If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window Insert the supplied software CD into your CD DVD drive The software CD should automatically run and an installation window will appear If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the lette...

Page 24: ...icrosoft account to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Dell Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Dell website www Dell com find your product Support or downloads If you want to install Dell...

Page 25: ...d to install them using the supplied software CD You can download Dell Printer Experience app from the Windows Store You need have a Microsoft account to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Dell Printer Experience 4 Click Install 1 Introduction 25 ...

Page 26: ...ain see Installing the driver locally on page 23 From the Windows 8 Start Screen Make sure that the machine is connected to your computer and 1 powered on Click on the Uninstall tile in the Start screen 2 Follow the instructions in the window 3 If you cannot find a Dell Printer Software tile unintstall from the desktop screen mode If you want to uninstall Dell s printer management tools from the S...

Page 27: ...This chapter provides information about the overall menu structure and the basic setup options Menu overview 28 Changing the display language 34 Media and tray 35 Basic printing 49 Basic copying 55 Basic scanning 59 Basic faxing 60 ...

Page 28: ...e Fax Copy or Scan button on the control panel depending on 1 the feature to be used Select Menu until the menu you want appears on the bottom line 2 of the display and press OK Presstheleft rightarrowsuntiltheneededmenuitemappearsandpress 3 OK If the setting item has sub menus repeat step 3 4 Press the left right arrows to access the required value 5 Press OK to save the selection 6 Items Options...

Page 29: ...age TCR Dial Mode a Items Options Fax Setup Receiving Receive Mode Ring To Answer Stamp RCV Name RCV Start Code Auto Reduction Discard Size Junk Fax Setup DRPD Mode Duplex Print Change Default Resolution Darkness Contrast Scan Size Auto Report On Off Copy Feature Scan Size Reduce Enlarge Darkness Light 5 Light 1 Normal Dark 1 Dark 5 Items Options 2 Menu overview and basic setup 29 ...

Page 30: ...2 Erase Lev 1 Erase Lev 4 Duplex Off 1 2 Side Long 1 2 SideShort Items Options Copy Setup Change Default Scan Size Copies Copy Collation Reduce Enlarge Duplex Darkness Contrast Original Type Adjust Bkgd Print Setup Orientation Portrait Landscape Duplex Off 1 2 Side Long 1 2 SideShort Copies 1 999 1 Resolution 600dpi Normal 1200dpi Best Darkness Normal Light Dark Items Options 2 Menu overview and b...

Page 31: ...ystem Setup Machine Setup Machine ID Fax Number Date Time Clock Mode Language Power Save Wakeup Event System Timeout Job Timeout Altitude Adj Auto Continueb Paper Mismatch Paper Substitb PrintBlankPage Toner Save Eco Settings Paper Setup Paper Size Paper Type Paper Source Margin Items Options 2 Menu overview and basic setup 31 ...

Page 32: ...Fax Sent Fax Received Schedule Jobs Junk Fax Network Conf Usage Counter Fax Options Maintenance CLR Empty Msgc Supplies Life Serial NO TonerLow Alert Items Options System Setup Clear Setting All Settings Print Setup Fax Setup Copy Setup System Setup Network Setup Address Book Fax Sent Fax Received Items Options 2 Menu overview and basic setup 32 ...

Page 33: ...Mbps Half 10Mbps Full 100Mbps Half 100Mbps Full Clear Setting Network Conf Items Options a This setting may not be available depending on your country b This option only appears if paper mismatch is enabled c This option only appears when small amount of toner is left in the cartridge 2 Menu overview and basic setup 33 ...

Page 34: ...panel follow these steps Select Menu System Setup Machine Setup Language on the control panel It may be necessary to press OK to navigate to lower level menus Select the language you want to display on the control panel 2 Press OK to save the selection 3 2 Menu overview and basic setup 34 ...

Page 35: ...e to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 101 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire Tray overview To change the size you need to adjust the paper guides 3 2 1 1 Tray extension guide 2 Paper length guide 3 Pape...

Page 36: ... 1 Full 2 Empty Paper type available for duplex printing Depending on the power voltage your machine uses available paper types for duplex printing differs Refer to the below table Power voltage Available paper 110V Letter Legal US Folio Oficio 220V A4 2 Menu overview and basic setup 36 ...

Page 37: ...3 Media and tray Loading paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam 2 Menu overview and basic setup 37 ...

Page 38: ...inting quality and to prevent paper jams only load the available paper see Print media specifications on page 101 Flatten any curl on postcards envelopes and labels before loading them into the manual feeder When printing on special media you must follow the loading guidelines see Printing on special media on page 40 When papers overlap when printing using the manual feeder open tray and remove th...

Page 39: ...I Media and tray 2 Menu overview and basic setup 39 ...

Page 40: ...age 51 For example if you want to print on labels select Labels for Paper Type When using special media we recommend you feed one sheet at a time see Print media specifications on page 101 Printing the special media Face up If special media are printed out with curl wrinkles crease or black bold lines open the rear cover and try printing again Keep the rear cover opened during printing Types Tray ...

Page 41: ...only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope 1 Acceptable 2 Unacceptable Envelopes with a peel off a...

Page 42: ... laser printer by Xerox such as 3R 91331 A4 3R 2780 Letter Must withstand the machine s fusing temperature Place them on a flat surface after removing them from the machine Do not leave unused transparencies in the paper tray for long Dust and dirt may accumulate on them resulting in spotty printing To avoid smudging caused by fingerprints handle them carefully To avoid fading do not expose printe...

Page 43: ...ams Curl Must lie flat with no more than 13 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels...

Page 44: ...ast 6 4 mm 0 25 inches away from the edges of the material Must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the machine s fusing temperature for 0 1 second about 170 C 338 F Preprinted paper ink must be non flammable and should not adversely affect machine rollers Before you load preprinted paper verify that the ink on the paper i...

Page 45: ...e special sized paper such as billing paper select the Paper tab Size Edit and set Custom Paper Size Settings in the Printing Preferences see Opening printing preferences on page 51 Preparing originals Do not load paper smaller than 142 x 148 mm 5 6 x 5 8 inches or larger than 216 x 356 mm 8 5 x 14 inches Do not attempt to load the following s of paper in order to prevent paper jam low print quali...

Page 46: ...he scanner glass Lift and open the scanner lid Place the original face down on the scanner glass Align it with the 2 registration guide at the top left corner of the glass Close the scanner lid 3 Leaving the scanner lid open while copying may affect copy quality and toner consumption Dust on the scanner glass may cause black spots on the printout Always keep it clean see Cleaning the machine on pa...

Page 47: ...ile closing the scanner lid The scanner lid may fall the document input tray on your hands and get hurt Do not look the light from inside of the scanner while copying or scanning It is harmful to eyes In the document feeder Using the document feeder you can load up to 40 sheets of paper 75 g m2 20 lbs bond for one job Flex or fan the edge of the paper stack to separate the pages before loading ori...

Page 48: ...the printout Always keep the glass clean see Cleaning the machine on page 75 To print on both sides of the paper using the ADF from the control panel press Copy Menu Copy Feature Duplex 1 2 Side Long or 1 2 SideShort and print on one side of the paper then reload the sheet to print on the other side 2 Menu overview and basic setup 48 ...

Page 49: ...window is for Notepad in Windows 7 Open the document you want to print 1 Select Print from the File menu 2 Select your machine from the Select Printer list 3 The basic print settings including the number of copies and print range 4 are selected within the Print window To take advantage of the advanced printing features click Properties or Preferences from the Print window see Opening printing pref...

Page 50: ...in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Stop Clear on the control panel 2 Menu overview and basic setup 50 ...

Page 51: ...elect that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment For Windows 8 user see Opening more settings on page 240 Open the document you want to print 1 Select Print from the file menu The Print window appears 2 Select your machine from the Select Printer 3 You can check the machine s current status using the Pri...

Page 52: ...dd When you save Favorites all current driver settings are saved Select more options and click Update settings will be added to the Favorites you made To use a saved setting select it from the Favorites drop down list The machine is now set to print according to the settings you have selected To delete saved settings select it from the Favorites drop down list and click Delete You can also restore...

Page 53: ...ess OK to navigate to lower level menus Select Menu System Setup Machine Setup Eco Settings on 1 the control panel Select the option you want and press OK 2 Default Mode Select this to turn on or off the eco mode Duplex long edge Toner save 2 up Skip blank pages Off Set the eco mode off On Set the eco mode on If you set the eco mode on with a password from the Embedded Web Service Settings tab Mac...

Page 54: ...cted The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled Refers to the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing org uk Each model has a different index The power consumption in printing mode refe...

Page 55: ...to cancel the copying job during the operation press Stop Clear and the copying will stop 15 Changing the settings for each copy Your machine provides default settings for copying so that you can quickly and easily make a copy However if you want to change the options for each copy use the copy function buttons on the control panel If you press Stop Clear while setting the copy options all of the ...

Page 56: ...e option you want and press OK Select Dark to heighten the 2 contrast and select Light to reduce it Press Stop Clear to return to ready mode 3 Original The original setting is used to improve the copy quality by selecting the document for the current copy job Select copy Menu Copy Feature Original type on the 1 control panel Select the option you want and press OK 2 Text Use for originals containi...

Page 57: ...Custom on the control panel Enter the copy size you want using the numeric keypad 2 Press OK to save the selection 3 Press Stop Clear to return to ready mode 4 your copy ID card copying Your machine can print 2 sided originals on one sheet The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original This f...

Page 58: ...e display 3 Press Start 4 Your machine begins scanningthe front side and showsPlaceBackSide and Press Start Turn the original over and place it on the scanner glass where arrows 5 indicate as shown Then close the scanner lid Press Start 6 If you do not press the Start button only the front side will be copied If the original is larger than the printable area some portions may not be printed 2 Menu...

Page 59: ...ument feeder see Loading originals on page 46 Select scan Scan to PC Local PC on the control panel 2 If you see Not Available message check the port connection or select Enable Scan from Device Panel in Dell Printer Manager Switch to advanced mode Scan to PC Settings Select the application program you want and press OK 3 Default setting is My Documents You can add or delete the folder where the sc...

Page 60: ... line see Rear view on page 18 18 Preparing to fax Before you send or receive a fax you need to connect the supplied line cord to your telephone wall jack see Rear view on page 18 Refer to the Quick Installation Guide how to make a connection The method of making a telephone connection is different from one country to another 19 Sending a fax When you place the originals you can use either the doc...

Page 61: ...r fax needs see 3 Adjusting the document settings on page 62 4 Press On Hook Dial on the control panel or lift the handset 5 Enter a fax number using the number keypad on the control panel 6 Press Start on the control panel when you hear a high pitched fax signal from the remote fax machine Sending a fax to multiple destinations You can use the multiple send feature which allows you to send a fax ...

Page 62: ... answers the call on a specified number of rings and automatically receives the fax 21 Adjusting the document settings Before starting a fax change the following settings according to your original s status to get the best quality It may be necessary to press OK to navigate to lower level menus Resolution The default document settings produce good results when using typical text based originals Ho...

Page 63: ...ographs Color Fax Original with colors Memory transmission is not available in this mode You can only send a color fax if the machine you are communicating with supports color fax reception and you send the fax manually Press Stop Clear to return to ready mode Darkness You can select the degree of darkness of the original document The darkness setting is applied to the current fax job To change th...

Page 64: ...ries and maintenance parts available for your machine Ordering supplies and accessories 65 Available supplies 66 Installing accessories 67 Redistributing toner 71 Replacing the toner cartridge 72 Monitoring the supplies life 73 Setting the toner low alert 74 Cleaning the machine 75 ...

Page 65: ... available supplies and maintenance parts To order Dell authorized supplies and accessories visit www dell com supplies or contact your local Dell dealer or the retailer where you purchased your machine You can also visit www dell com or www dell com support select your country region and obtain information on calling for service 3 Maintenance 65 ...

Page 66: ...ridge s lifespan may differ When purchasing new toner cartridges or other supplies these must be purchased in the same country as the machine you are using Otherwise new toner cartridges or other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions Dell does not recommend using non genuin...

Page 67: ...vice and Printers Right click your machine 3 For Windows XP 2003 2008 Vista press Properties 4 For Windows 7 Windows Server 2008 R2 and Windows 8 from context menus select Printer properties If Printer properties item has a mark you can select other printer drivers connected with the selected printer Select Device Options or Device Settings 5 The Printer properties window may differ depending on t...

Page 68: ...ccessories Administrator Settings You can select the Printer status and EMF Spooling Custom Paper Size Settings You can specify custom paper size Click OK until you exit the Printer properties window 3 Maintenance 68 ...

Page 69: ... lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 and greater than 80 An environment with extreme ch anges in humidity or temperature Direct sunlight or room light Dusty places A car for a long period of time An environment wh...

Page 70: ...oner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often 3 Maintenance 70 ...

Page 71: ... quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water hot water sets toner into fabric Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touchin...

Page 72: ...hing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thorougly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area When a toner cartridge has reached the end of life the machine will stop printing 3 Maintenance 72 ...

Page 73: ...level menus for some models Select Menu System Setup Maintenance Supplies Life on the control panel 1 Select the option you want and press OK 2 Supplies Info Prints the supply information page Total Displays the total number of pages printed ADF Scan Displays the number of pages printed by using the document feeder Platen Scan Displays the number of pages scanned by using scanner glass Press Stop ...

Page 74: ...r LED informing the user to change the toner cartridge appears You can set the option for whether or not this message or LED appears 1 Select Menu System Setup Maintenance Toner Low Alert on the control panel 2 Select the option you want 3 Press OK to save the selection 3 Maintenance 74 ...

Page 75: ...ng area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears a...

Page 76: ... the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems 3 Maintenance 76 ...

Page 77: ...ine Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the front cover close the output support first 3 Maintenance 77 ...

Page 78: ...ning the machine Cleaning the pickup roller Before opening the front cover close the output support first If your machine has a power switch turn the power switch before cleaning the machine 3 Maintenance 78 ...

Page 79: ...t you clean the scan unit at the start of each day and during the day as needed 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Lift and open the scanner lid 3 Wipe the surface of the scanner glass until it is clean and dry 1 Scanner lid 2 Scanner glass 3 Document feeder glass 4 White bar 3 Maintenance 79 ...

Page 80: ...Cleaning the machine Wipe the underside of the scanner lid and white sheet until it is clean and dry 4 Close the scanner lid 5 3 Maintenance 80 ...

Page 81: ...o not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely 3 Maintenance 81 ...

Page 82: ...tanding display messages 94 This chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced User s Guide If you cannot find a solution in the User s Guide or the probl...

Page 83: ... overview on page 35 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper s in a tray Use only recommended print media see Print media specifications on page 101 4 Tro...

Page 84: ...ment feeder a warning message appears on the display To avoid tearing the document remove the jammed document slowly and carefully To prevent document jams use the scanner glass for thick thin or mixed paper originals Original paper jam in front of scanner 4 Troubleshooting 84 ...

Page 85: ...2 Clearing original document jams Original paper jam inside of scanner 4 Troubleshooting 85 ...

Page 86: ...earing original document jams Original paper jam in exit area of scanner Remove any remaining pages from the document feeder 1 Gently remove the jammed paper from the document feeder 2 4 Troubleshooting 86 ...

Page 87: ...4 Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently In tray 4 Troubleshooting 87 ...

Page 88: ...5 Clearing paper jams In the manual tray 4 Troubleshooting 88 ...

Page 89: ...6 Clearing paper jams Inside the machine The fuser area is hot Take care when removing paper from the machine 4 Troubleshooting 89 ...

Page 90: ...7 Clearing paper jams In the exit area 4 Troubleshooting 90 ...

Page 91: ...1 1 2 2 8 Clearing paper jams In the duplex unit area 4 Troubleshooting 91 ...

Page 92: ...ing for the error to be cleared Check the display message When the problem is cleared the machine resumes For some models that does not support the display screen on the control panel this feature is not applicable Small amount of toner is left in the cartridge The estimated cartridge life of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quality b...

Page 93: ...2 up toner save on skip blank page feature will automatically be applied when printing see Eco printing on page 53 Eco mode is off a Estimated cartridge life means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment percentage of image area printing i...

Page 94: ...Meaning Suggested solutions Paper Jam in Manual Feeder Paper has jammed in the manual feeder Clear the jam see In the manual tray on page 88 Paper Jam inside machine Paper has jammed in the inside machine Clearthejam see Inside the machine on page 89 Paper Jam in exit area Paper has jammed in the paper exit area Clear the jam see In the exit area on page 90 Paper Jam bottom of duplex Paper Jam top...

Page 95: ...cartridge you have installed is not for your machine Install a Dell genuine toner cartridge designed for your machine Prepare new cartridge Small amount of toner is left in the indicated cartridge The estimated cartridge life of toner is close Prepare a new cartridge for a replacement You may temporarily increase the printing quality by redistributing the toner see Redistributing toner on page 71 ...

Page 96: ...hoose Stop or Continue as shown on the control panel If you select Stop the printer stops printing and you cannot print any more without changing the cartridge If you select Continue the printer keeps printing but the printing quality cannot be guaranteed Replace the toner cartridge for th e best print quality when this message appears Using a cartridge beyond this stage can result in printing qua...

Page 97: ...ated messages Message Meaning Suggested solutions Door of scanner is open The document feeder cover is not securely latched Close the cover until it locks into place Error error number Turn off then on The machine unit cannot be controlled Reboot the power and try the printing job again If the problem persists please call for service Memory Full Remove Job The memory is full Print or remove the re...

Page 98: ... This chapter provides product specifications and information concerning applicable regulations Specifications 99 Dell technical support policy 109 Contacting Dell 110 Warranty and return policy 111 Copyright 124 ...

Page 99: ... 384mm 15 98 x 13 30 x 15 12 inches Weight Machine with consumables 11 1 Kg Noise Levela Ready mode 26 dB A Print mode Less than 50 dB A Copy mode Less than 53 dB A Scan mode scanner glass 52 dB A Scan mode document feeder 53 dB A Temperature Operation 10 to 32 C 50 to 89 6 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingb 110 volt model...

Page 100: ...f mode Less than 0 2 W 0 1 Wc Wirelessd Module SPW B4319S a Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and of current A for your machine c For the machine that has a power switch d Wireless model only 5 Appendix 100 ...

Page 101: ...s bond 70 to 90 g m2 19 to 24 lbs bond 1 sheet of 80 g m2 21 lbs bond Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 13 x 5 83...

Page 102: ...ain paper section 91 to 105 g m2 24 to 28 lbs bond 91 to 105 g m2 24 to 28 lbs bond Thicker paper Refer to the Plain paper section Refer to the Plain paper section Not available in tray 164 to 220 g m2 44 to 59 lbs bond Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lbs bond 60 to 70 g m2 16 to 19 lbs bond Transparency Letter A4 Refer to the Pla...

Page 103: ... 127 mm 3 x 5 inches Tray 105 x 148 5 mm 4 13 x 5 85 inches 60 to 163 g m2 16 to 43 lbs bond d e Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for manual feeder c The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness d The paper ...

Page 104: ... 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 pro...

Page 105: ...re Windows Terminal Services is compatible with your machine For Windows 2000 Services Pack 4 or higher is required Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 Intel processors 2 GB 4 GB 5 Appendix 105 ...

Page 106: ... 10 2 10 3 11 0 11 1 11 2 11 3 11 4 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 10 10 11 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 6 0 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB 5 Appendix 106 ...

Page 107: ...cifications Unix Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 Free HDD space Up to 100 MB 5 Appendix 107 ...

Page 108: ...10 100 Base TX Wired Lan Network operating system Windows 2000 Server 2003 Server 2008 XP Vista 7 Server 2008 R2 Various Linux OS Mac OS X 10 4 10 7 Unix Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP Wireless security Authentication Open System Shared key WPA Personal WPA2Personal...

Page 109: ... of the printer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at Dell Support Additional technical support options may be available for purchase Dell provides limited technical support for the printer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the o...

Page 110: ...dell com Canada only World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your email address as your password Electronic Support Service mobile_support us dell c...

Page 111: ...actures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your printer refer to the Product Information Guide 5 Appendix 111 ...

Page 112: ...er 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 2007 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition...

Page 113: ...uces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENRGY STAR label will be on your machine Check if your machi...

Page 114: ...ponsiblyto promotethe sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its elec...

Page 115: ...r television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the...

Page 116: ...the wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conjunction with any other antenna or transmitter Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference receiv...

Page 117: ...e connected to a telephone interface The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five L indice d equivalence de la sonnerie IES sert a indiquer le nombre maximal de terminaux qui peuvent etre raccordes a une interface telephonique La terminaison d une interface peut consister en une...

Page 118: ...iting to allow the customer an opportunity to maintain uninterrupted service 21 Ringer Equivalence Number The Ringer Equivalence Number and FCC Registration Number for this machine may be found on the label located on the bottom or rear of the machine In some instances you may need to provide these numbers to the telephone company The Ringer Equivalence Number REN is a measure of the electrical lo...

Page 119: ...f lightning or power surges we recommend that you install surge protectors for both the power and the telephone lines Surge protectors can be purchased from your dealer or telephone and electronic specialty stores When programming emergency numbers and or making test calls to emergency numbers use a non emergency number to advise the emergency service dispatcher of your intentions The dispatcher w...

Page 120: ...s Approvals and Certifications Hereby Dell Inc declares that this B1165nfw Series is in compliance with the essential requirements and other relevant provisions of Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Hereby Dell Inc declares that this B1165nfw Series is in compliance with the essential requirements and other relevant provisions ofR TTE Directive 1999 5 EC The declaration of ...

Page 121: ...sory notes contained in this document European radio approval information for products fitted with EU approved radio devices Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz band may be present embedded in your printer system which is intended for home or office use This section is only applicable if these devices are present Refer t...

Page 122: ...me Because the wireless devices which may be embedded into your printer emit less energy than is allowed in radio frequency safety standards and recommendations manufacturer believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device an...

Page 123: ...ur system is equipped with a wireless device when traveling between countries with your system check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place an...

Page 124: ...rks of Adobe Systems Incorporated in the United States and or other countries iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products Dell Inc dis...

Page 125: ...rmation about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Page 126: ...enu 129 130 131 132 134 135 138 145 148 149 152 176 177 Copy menu 178 Fax menu 182 System setup 185 4 Special Features Altitude adjustment 193 Entering various characters 194 Setting up the fax address book 195 Printing features 199 Scan features 211 Fax features 217 5 Useful Management Tools Accessing management tools 228 Using Firmware update utility 229 Using Dell Supplies Ordering Utility 230 ...

Page 127: ...ooting Paper feeding problems 247 Power and cable connecting problems 248 Printing problems 249 Printing quality problems 253 Copying problems 261 Scanning problems 262 Faxing problems 263 Operating system problems 265 127 ...

Page 128: ... machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 138 Installation for Mac 129 Reinstallation for Mac 130 Installation for Linux 131 Reinstallation for Linux 132 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver...

Page 129: ... to your fax list After the installation is finished click Close or Restart 12 Double click the CD DVD icon that appears on your Mac desktop 3 For Mac OS X 10 8 double click the CD DVD that appears on Finder Double click the MAC_Installer folder Installer OS X icon 4 Click Continue 5 Read the license agreement and click Continue 6 Click Agree to agree to the license agreement 7 Click Install All c...

Page 130: ...ell Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax 1 Software Installation 130 ...

Page 131: ...stem administrator From the Dell website download the Unified Linux Driver package to 3 your computer Right click the Unified Linux Driver package and extract the package 4 Double click cdroot autorun 5 When the welcome screen appears click Next 6 When the installation is complete click Finish 7 The installation program added the Unified Driver Configurator desktop icon and the Unified Driver grou...

Page 132: ...ow appears type root in the 2 Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator Open Terminal program When the Terminal screen appears type in the 3 following root localhost root cd opt Dell mfp uninstall root localhost uninstall uninstall sh Click Next 4 Click Finish 5 1 Software...

Page 133: ...rk connected machine and software Useful network programs 134 Wired network setup 135 Installing driver over the network 138 IPv6 configuration 145 AirPrint 148 Google Cloud Print 149 Wireless network setup 152 Supported optional devices and features may differ according to your model see Features on page 7 ...

Page 134: ... option the machine status toner cartridge shortage or machine error will be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments SetIP wired network setup This utility program allows you to select a network interface and manually configure the IP addresses for use with the TCP IP protocol See IPv4 conf...

Page 135: ...pported by this program First you have to set up an IP address for network printing and managements In most cases a new IP address will be automatically assigned by a DHCP Dynamic Host Configuration Protocol server located on the network IPv4 configuration using SetIP Windows Before using the SetIP program disable the computer firewall from Control Panel Security Center Windows Firewall Install th...

Page 136: ... SetIP Mac Before using the SetIP program disable the computer firewall from System Preferences Security Firewall The following instructions may vary from your model Connect your machine to the network with a network cable 1 Insert the supplied software CD into your CD DVD drive 2 Double click the CD DVD icon that appears on your Mac desktop 3 For Mac OS X 10 8 Double click the CD DVD icon that ap...

Page 137: ...13 Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Linux Before using the SetIP program disable the computer firewall from System Preferences or Administrator The following instructions may vary from your model or operating systems Open opt Dell mfp share utils 1 Double click the SetIPApplet html file 2 Click to open the TCP IP configuration wi...

Page 138: ...lick the window and select Run Setup exe Click New Printer 3 Make sure that the machine is connected to the network and powered 1 on Also your machine s IP address should have been set If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window Insert the supplied software CD into your CD DVD drive The software CD should automatically run and an inst...

Page 139: ...will be shown on the screen Select the one you 6 wish to use and click Next If you cannot find your machine in network turn off the firewall and click Update For Windows operating system Start Control Panel and start windows firewall and set this option unactivated For other operating system refer to its on line guide Follow the instructions in the installation window 7 2 Using a Network Connected...

Page 140: ...ort or downloads If you want to install Dell s printer management tools you need to install them using the supplied software CD Make sure that the machine is connected to the network and powered 1 on Also your machine s IP address should have been set see Setting IP address on page 135 From Charms select Settings Change PC settings Devices 2 Click Add a device 3 Discovered machines will be shown o...

Page 141: ...operly choose Select Printer Software 15 and your machine name in Print Using Click Add 16 After the installation is finished click Close or Restart 17 Linux You need to download Linux software packages from the Dell website to install the printer software www dell com or www dell com support find your product Support or Downloads Install the Linux driver and add network printer Make sure that the...

Page 142: ...2 package first then setup the printer The Add printer wizard window opens Click Next 3 Installing the UNIX printer driver package Select Network printer and click the Search button 4 The installation procedure is common for all variants of UNIX OS mentioned The printer s IP address and model name appears on list field 5 From the Dell website download and unpack the UNIX Printer Driver Select your...

Page 143: ... printer_name enable printer_name Uninstalling the printer driver package The utility should be used to delete the printer installed in the system a Run uninstallprinter command from the terminal It will open the Uninstall Printer Wizard The installed printers are listed in the drop down list b Select the printer to be deleted c Click Delete to delete the printer from the system d Execute the inst...

Page 144: ... the DNS name is possible numeric IP address is not allowed Queue type shows the connection as lpd or jetdirect in the 7 corresponding list box Additionally usb type is available on Sun Solaris OS Select Copies to set the number of copies 8 Check the Collate option to receive copies already sorted 9 Check the Reverse Order option to receive copies in the reverse order 10 Check the Make Default opt...

Page 145: ...nting a network configuration report on page 135 Select Start Control Panel Printers and Faxes 4 Click Add a printer in the left pane of the Printers and Faxes windows 5 Click Add a local printer in the Add Printer windows 6 The Add Printer Wizard window appears Follow the instructions in the 7 window If the machine does not work in the network environment activate IPv6 Refer to the next section f...

Page 146: ...egardless of router request Router Use DHCPv6 only when requested by a router 10 From the Embedded Web Service For models that do not have the display screen on the control panel you need to access Embedded Web Service first using the IPv4 address and follow the below procedure to use IPv6 Access a web browser such as Internet Explorer from Windows Enter 1 the machine IP address http xxx xxx xxx x...

Page 147: ... a web browser such as Internet Explorer that supports IPv6 1 addressing as a URL Select one of the IPv6 addresses Link local Address Stateless 2 Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration report on page 135 Enter the IPv6 addresses e g http FE80 215 99FF FE66 7701 3 Address must be enclosed in brackets 2 Using a Network Connected...

Page 148: ...Password then click Login If it s your first time 4 logging into Embedded Web Service type in the below default ID and password ID admin Password dell00000 When the Embedded Web Service window opens click Settings 5 Network Settings Click Raw TCP IP LPR IPP or mDNS 6 You can enable the IPP protocol or mDNS protocol 12 Printing via AirPrint For example the iPad manual provides these instructions 1 ...

Page 149: ...the Google website with your Gmail address 3 Enter your printer s IP address in the address field and press the Enter key 4 or click Go Click Login in the upper right corner of the Embedded Web Service 5 website If it s your first time logging into Embedded Web Service you need to 6 log in as an administrator Type in the below default ID and Password We recommend you to change the default password...

Page 150: ... your freinds please refer to the following web site http support google com chromeos bin answer py hlen answer1241064 Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the application store such as And...

Page 151: ...ing the Chrome browser 1 Run Chrome 2 Open the document or email that you want to print 3 Click the wrench icon in the browser s top right corner 4 Click Print A new tab for printing appears 5 Select Print with Google Cloud Print 6 Click the Print button 2 Using a Network Connected Machine 151 ...

Page 152: ...is an environment generally used for homes and SOHOs Small Office Home Office This mode uses an access point to communicate with the wireless machine Ad hoc mode This mode does not use an access point The wireless computer and wireless machine communicate directly Wireless network name and network key Wireless networks require higher security so when an access point is first set up a network name ...

Page 153: ...the WPS button on page 154 From the computer Access point via USB cable recommended Windows user see Dell Printer Easy Wi Fi Install on page 156 Windows user see Access point via USB cable in Windows on page 159 Mac user see Access point via USB cable in Mac on page 165 Ad hoc via USB cable Windows user see Ad hoc via USB cable in Windows on page 162 Mac user see Ad hoc via USB cable in Mac on pag...

Page 154: ...e may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using the WPS button on the control pane...

Page 155: ...nd hold the WPS button on the control panel for more than 2 4 seconds until the status LED stays on The machine starts connecting to the access point or wireless router You need to enter the eight digit PIN within two minutes on the 3 computer that is connected to the access point or wireless router The LED blinks slowly for up to two minutes until you enter the eight digit PIN The WPS LED blinks ...

Page 156: ... light blinks fast on the WPS LED Then the wireless network connection is automatically disconnected and the WPS LED turns off 18 Setup using Windows Dell Printer Easy Wi Fi Install Before Using Dell Printer Easy Wi Fi Install please ensure that OS of your computer should be Windows 7 and above Items to prepare Access point Wireless network connected computer Software CD that was provided with you...

Page 157: ...ch Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD DVD drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe Click New Printer The software searches for printers 6 2 Using a Network Connected Machine 157 ...

Page 158: ... installation is finished a window asking you to print a test page 7 9 appears If you want to print a test page click Print a test page Otherwise just click Next and go to step 10 Click Finish 10 Setup installing printer software 8 2 Using a Network Connected Machine 158 ...

Page 159: ...t the supplied software CD into your CD DVD drive 3 The software CD should automatically run and an installation window will appear If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD DVD drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and sear...

Page 160: ...6 Choose Wireless The software searches the wireless network 5 7 If the search has failed you maycheck if the USB cable is properly connected between the computer and machine and follow the instructions on the window 2 Using a Network Connected Machine 160 ...

Page 161: ...each of its clients Encryption Select the encryption None WEP64 WEP128 TKIP AES TKIP AES Network Key Enter the encryption network key value Confirm Network Key Confirm the encryption network key value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security settings The wireless network securi...

Page 162: ...ll connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple steps below Items to prepare Network connected computer Software CD that was provided with your machine The machine installed with a wireless network interface USB cable Check whether the USB cable is connected to the machine 1 Turn on your computer and the wireless network machine 2...

Page 163: ...tication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Key Enter the encryption network key value Confirm Network Key Confirm the encryption network key value WEP Key Index If you are using WEP Encryption ...

Page 164: ...signment method to Receive IP address automatically DHCP Use static address If the IP address assignment method is Static check if Static is shown in the Confirm Wireless Network Settings window If it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example If the computer s network information is as shown follows IP address 169 254 ...

Page 165: ...mputer Click Finish Software CD that was provided with your machine 16 The machine installed with a wireless network interface USB cable Access point via USB cable in Mac Check whether the USB cable is connected to the machine 1 Turn on your computer access point and machine 2 Insert the supplied software CD into your CD DVD drive 3 Double click the CD DVD icon that appears on your Mac desktop 4 D...

Page 166: ...enticate the print server based on WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase that is manually configured on the access point and each of its clients Encryption Select the encryption None WEP64 WEP128 TKIP AES TKIP AES Network Key Enter the encryption network key value Confirm Network Key Confirm the encryption network key value WEP Key Index If yo...

Page 167: ...255 0 0 Use the computer s subnet mask Gateway 169 254 133 1 The wireless network connects according to the network configuration 14 Wireless network setting is completed To print from a Wi Fi Direct 15 supported mobile device set the Wi Fi Direct Option see Setting up Wi Fi Direct on page 170 Wi Fi Direct Option Wi Fi Direct Option appears on the screen only if your printer supports this feature ...

Page 168: ... if the USB cable is connected between the computer and machine properly and follow the instructions in the window After searching the wireless networks a list of wireless networks your 12 machine has searched appears If you want to use the Dell default ad hoc setting select the last wireless network on the list which Network Name SSID is Dell_device and Signal is Printer Self Network Then click N...

Page 169: ...your computer is set to DHCP and you want to use Static wireless network setting you must contact the network administrator to get the static IP address For the DHCP method If the IP address assignment method is DHCP check if DHCP is shown in the Confirm Wireless Network Settings window If it shows Static click Change TCP IP to change the assignment method to Receive IP address automatically DHCP ...

Page 170: ...our printer and a mobile device that provides a secure connection and better throughput than ad hoc mode With Wi Fi Direct you can connect your printer to a Wi Fi Direct network while concurrently connecting to an access point You can also use a wired network and a Wi Fi Direct network simultaneously so multipleusers can access and print documents both from Wi Fi Direct and from a wired network Yo...

Page 171: ...ructure wired or wireless network We recommend using the default local IP address the default local IP address of the printer for Wi Fi Direct is 192 168 3 1 Group Owner Activate this option to assign the printer the Wi Fi Direct group s owner The Group Owner acts similar to a wireless access point We recommend activating this option Network Key If your printer is a Group Owner a Network Key is re...

Page 172: ...ure General Connection Error Your computer is not receiving a signal from your machine Check the USB cable and your machine s power Connecting Failure Connected Wired Network Your machine is connected with a wired network cable Remove the wired network cable from your machine PC Connection Error The configured network address is unable to connect between your computer and machine For a DHCP networ...

Page 173: ...puter from the Select Installation Method Then reconnect the IP address For a Static network environment The machine uses the static address when the computer is configured to static address For example If the computer s network information is as shown below IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as below IP address 169 254 133 43 Subnet ...

Page 174: ... Printing a network configuration report on page 135 Check the wireless environment You might not be able to connect to the network in the infrastructure environment where you need to type in a user s information before connecting to the access point or wireless router This machine only supports IEEE 802 11 b g n and Wi Fi Other wireless communication types e g Bluetooth are not supported When usi...

Page 175: ...s This chapter explains how to browse the current status of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 176 Print menu 177 Copy menu 178 Fax menu 182 System setup 185 ...

Page 176: ...The following are tips for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Some menus may not appear on the display depending on options If so it is not applicable to your machine For models that do not have the Menu on the control panel this feature is not applicable see Control...

Page 177: ...t on both sides of the paper choose the binding edge Copies You can enter the number of copies using the number keypad Resolution Specifies the number of dots printed per inch dpi The higher the setting the sharper printed characters and graphics Darkness Lightens or darkens the print on the page The Normal setting usually produces the best result Use the Light toner density setting to save toner ...

Page 178: ...ts the brightness level to make a copy that is easier to read when the original contains faint markings and dark images see Darkness on page 56 Contrast Adjusts the contrast level to scan an original that is easier to read when the original contains too faint or too dark contents see Contrast on page 56 Original Type Improves the copy quality by selecting the document type for the current copy job...

Page 179: ...is feature If the machine set to Eco mode this feature is not available For better image quality Select copy Layout Poster Copy Menu Copy Feature Original Type Photo on the control panel Description Prints a single page document onto 4 Poster 2x2 9 Poster 3x3 or 16 Poster 4x4 sheets of paper for the purpose of pasting the sheets together to form one poster size document This copy feature is availa...

Page 180: ...an image without its background This copy feature removes the background color and can be helpful when copying an original containing color in the background such as a newspaper or a catalog Off Does not use this feature Auto Optimizes the background Enhance Lev 1 2 The higher the number is the more vivid the background is Erase Lev 1 4 The higher the number is the lighter the background is Item D...

Page 181: ...ions or models If so it is not applicable to your machine see Menu overview on page 28 To change the menu options Press copy Menu Copy Setup on the control panel Item Description Resets the value or setting to the printer s out of box Change Default state 3 Useful Setting Menus 181 ...

Page 182: ...age 62 Scan Size Sets the image size Item Description Multi Send Sends a fax to multiple destinations see Sending a fax to multiple destinations on page 61 You cannot send a color fax using this feature Delay Send Sets your machine to send a fax at a later time when you will not be present see Delaying a fax transmission on page 219 You cannot send a color fax using this feature Priority Send Scan...

Page 183: ...enu overview on page 28 Item Description Redial Times Sets the number of redial attempts If you enter 0 the machine will not redial Redial Term Sets the time interval before automatic redialling Prefix Dial Sets a prefix of up to five digits This number dials before any automatic dial number is started It is useful for accessing a PABX exchange ECM Mode Sends faxes using error correction mode ECM ...

Page 184: ...ine If you pick up the extension phone and hear fax tones enter the code It is preset to 9 at the factory Item Description Auto Reduction Automatically reduces an incoming fax page to fit the size of the paper loaded in the machine Discard Size Discards a specific length from the end of the received fax Junk Fax Setup Blocks any unwanted faxes that you stored in the memory as junk fax numbers This...

Page 185: ...re going to power save mode When the machine does not receive data for an extended period of time power consumption is automatically lowered Wakeup Event You can set the condition to wake up from power save mode Set the item on Button Press When you press any button except power button the machine wake up from the power save mode Scanner When you insert paper in the document feeder the machine wak...

Page 186: ... A4 For example if you have A4 paper in the tray but you set the paper size to Letter in the printer driver the machine prints on A4 paper and vice versa PrintBlankPage The printer detects the printing data from computer whether a page is empty or not You can set to print or skip the blank page Toner Save Activating this mode extends the life of your toner cartridge and reduces your cost per page ...

Page 187: ... control panel Press Menu System Setup Sound Volume on the control panel Item Description Paper Size Sets the paper size as A4 Letter or other paper sizes according to your requirements Paper Type Chooses the type of the paper for each tray Paper Source Selects from which tray the paper is used Margin Sets the margins for the document Item Description Key Sound Turns the key sound on or off With t...

Page 188: ...d Press On Hook Dial to save the change and return to ready mode Ringer Adjusts the ringer volume For the ringer volume you can select off low middle and high level Some menus may not appear in the display depending on options or models If so it is not applicable to your machine see Menu overview on page 28 To change the menu options Press Menu System Setup Report on the control panel Item Descrip...

Page 189: ... machine s network connection and configuration Usage Counter Prints a usage page The usage page contains the total number of pages printed Fax Options Prints the information of a fax reports Some menus may not appear in the display depending on options or models If so it is not applicable to your machine see Menu overview on page 28 To change the menu options Press Menu System Setup Maintenance o...

Page 190: ... menu options Press Menu System Setup Clear Setting on the control panel Item Description All Setting Clears all ofthedata storedinmemoryandresetsall of your settings to the factory default Print Setup Restores all of the print options to the factory default Fax Setup Restores all of the fax options to the factory default Copy Setup Restores all of the copy options to the factory default System Se...

Page 191: ... use the network environment There are lots of parameters to be set If you are not sure leave as is or consult the network administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see IPv6 configuration on page 145 Ethernet Speed Configure the network transmission speed Clear Setting Reverts the network settings to the default values Reboot required Network Conf Th...

Page 192: ...es Altitude adjustment 193 Entering various characters 194 Setting up the fax address book 195 Printing features 199 Scan features 211 Fax features 217 The procedures in this chapter are mainly based on Windows 7 It may be necessary to press OK to navigate to lower level menus for some models ...

Page 193: ...ude where you are 4 000 m 13 123 ft 3 000 m 9 842 ft 2 000 m 6 561 ft 1 000 m 3 280 ft 4 3 2 1 1 High 3 2 High 2 3 High 1 4 Normal For Windows and Mac users see Device Settings on page 235 You can set the altitude value from Device Settings in Dell Printer Manager program or Machine section in Printer Settings Utility program If your machine is connected to the network you can set the altitude via...

Page 194: ...the letter that you want to enter see Keypad letters and numbers on page 194 You can enter a space by pressing 1 twice To delete the last digit or character press the left right or up down arrow button Keypad letters and numbers Key Assigned numbers letters or characters 1 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y ...

Page 195: ...with another speed dial number press Back Enter the name you want and press OK 3 Enter the fax number you want and press OK 4 Press the Stop Clear button to return to ready mode 5 Using speed dial numbers When you are prompted to enter a destination number while sending a fax enter the speed dial number at which you stored the number you want For a one digit 0 9 speed dial number press and hold th...

Page 196: ...el Enter a group dial number and press OK 2 If an entry is already stored in the number you choose the display shows the message to allow you to change it To start over with another speed dial number press Back Search by entering the first few letters of the speed dial s name to put in 3 the group Select the name and number you want and press OK 4 Select Yes when Another Number appears 5 Repeat st...

Page 197: ...bers 5 Select No at the Another Number and press OK 6 Press Stop Clear to return to ready mode 7 There are two ways to search for a number in memory You can either scan from A to Z sequentially or you can search by entering the first letters of the name associated with the number Select ct fax Address Book Search Dial Speed Dial 1 or Group Dial on the control panel Enter All or ID and press OK 2 P...

Page 198: ...p the fax address book Printing address book You can check your Address Book settings by printing a list Select ct fax Address Book Print on the control panel 1 The machine begins printing 2 4 Special Features 198 ...

Page 199: ... in Printing Preferences 11 Setting your machine as a default machine Click the Windows Start menu 1 Select Control Panel Devices and Printers 2 Select your machine 3 Right click your machine and select Set as Default Printer 4 If Printing preferences has a you can select other printer drivers connected to the selected printer 12 Using advanced print features XPS printer driver used to print XPS f...

Page 200: ... Understanding special printer features You can use advanced printing features when using your machine To take advantage of the printer features provided by your printer driver click Properties or Preferences in the application s Print window to change the print settings The machine name that appears in the printer properties window may differ depending on the machine in use Some menus may not app...

Page 201: ...s or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together Item Booklet Printinga 8 9 Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Oficio ...

Page 202: ...jam or damage the machine Double sided Printing None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing Paper Options Changes the size of a document to appear larger or smaller on the printed page...

Page 203: ... Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options Click Update to save the changes Click OK or Print until you exit the Print window Item Watermark Deleting a watermark Description a To change the print settings from your softwar...

Page 204: ...g your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Item Description Item Overlay Creating a new page overlay Description a To save the document as an overlay access Printing Preferences b Cl...

Page 205: ...firm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document Click OK or Print until you exit the Print window Item Description Overlay Deleting a page overlay a...

Page 206: ...ttings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following Printing multiple pages on one sheet You can print more than one page ...

Page 207: ... are not supported Printing from applications There are a lot of Linux applications that allow you to print using Common UNIX Printing System CUPS You can print on your machine from any such application Open the document to print 1 Open the File menu and click Page Setup Print Setup in some 2 applications Choose your paper size orientation and make sure that your machine is 3 selected Click Apply ...

Page 208: ...iguration Select your machine on the available printers list and click Properties 2 The Printer Properties window appears 3 The following five tabs display at the top of the window General Allows you to change the printer location and name The name entered in this tab displays on the printer list in Printers configuration Connection Allowsyoutovieworselectanotherport Ifyouchange the machine port f...

Page 209: ...ed in Number of Copies 4 To take advantage of the printer features provided by your printer driver press Properties Press OK to start the print job 5 Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply and C for Cancel General tab Pape...

Page 210: ... side of the paper Page Border Choose any of the border styles e g Single line hairline Double line hairline Image tab In this tab you can change the brightness resolution or image position of your document Text tab Set the character margin line space or the columns of the actual print output Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can c...

Page 211: ...cations Scanning an image launches the selected application enabling you to control the scanning process This feature can be used via the local connection or the network connection see Scanning from image editing program on page 212 Dell Scan Assistant Dell PaperPort14 You can use this program to scan images or documents See Scanning with Dell Scan Assistant on page 213 WIA WIA stands for Windows ...

Page 212: ...stered password for Dell Printer Manager Switch to advanced mode Scan to PC Settings Select the option you want and press OK Scanning begins 5 Scanned image is saved in computer s C Users users name Pictures folder The saved folder may differ depending on your operating system or the application you are using Scanning from image editing program You can scan and import documents at the image editin...

Page 213: ...to the document feeder see Loading originals on page 46 Click Start Control Panel Hardware and Sound Devices and 3 Printers Right click on device driver icon in Printers and Faxes Start Scan 4 New Scan application appears 5 Choose your scanning preferences and click Preview to see your 6 preferences affect the picture Scan and save your scanned image 7 Scanning with Dell Scan Assistant Make sure t...

Page 214: ...f scanning does not operate in Image Capture update Mac OS to the latest version Scanning from network connected machine Make sure that your machine is connected to a network 1 Place a single document face down on the document glass or load the 2 documents face up into the document feeder see Loading originals on page 46 Start Applications and click Image Capture 3 According to OS follow steps bel...

Page 215: ...sure that the machine is connected to your computer and 1 powered on Double click the Unified Driver Configurator on your desktop 2 Click the button to switch to Scanners Configuration 3 Select the scanner on the list 4 Click Properties 5 Place a single document face down on the document glass or load the 6 documents face up into the document feeder see Loading originals on page 46 From the Scanne...

Page 216: ...ned in the Preview 9 Pane Select the option you want 10 Scan and save your scanned image 11 For later use you can save as your scan settings and add it to the Job Type drop down list Editing an image with Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image 4 Special Features 216 ...

Page 217: ...ant 2 Select the option you want 3 25 Redialing the fax number Press Redial Pause button on the control panel 1 Select the fax number you want 2 Ten recently sent fax numbers with ten received Caller IDs are shown When an original is loaded in the document feeder the machine 3 automatically begins to send If an original is placed on the scanner glass select Yes to add another page Load another ori...

Page 218: ...ing to the machine To send a fax from your computer the Dell Network PC Fax program must be installed This program will be installed when you installed the printer driver Open the document to be sent 1 Select Print from the File menu 2 The Print window will be displayed It may look slightly different depending on your application Select the Help menu from the window and click on any option you wan...

Page 219: ...d a group dial number you cannot enter another group dial numbers anymore Enter the job name and the time 8 If you set a time earlier than the current time the fax will be sent at that time on the following day The original is scanned into memory before transmission 9 The machine returns to ready mode The display reminds you that you are in ready mode and that a delayed fax is set You can check th...

Page 220: ...anned into memory and immediately transmitted when the current operation is finished Place a single document face down on the document glass or load the 1 documents face up into the document feeder Press Fax Menu Fax Feature Priority Send on the 2 control panel Enter the destination fax number and press OK 3 Enter the job name and press OK 4 If an original is placed on the scanner glass select Yes...

Page 221: ...eady mode 4 Subsequent sent faxes will be forwarded to the specified fax machine 31 Forwarding a received fax You can set the machine to forward the received or sent fax to other destination by a fax If you are out of office but have to receive the fax this feature may be useful Though you sent or received a color fax the data is forwarded in grayscale Press fax Menu Fax Feature Forward Fax Receiv...

Page 222: ...the fax set prints information for the received fax Notifymewhencomplete Settoshowthepopupwindowtonotify receiving a fax Open with default application After receiving the fax open it with default application None After receiving a fax the machine does not notify the user or opens the application Press OK 5 Changing the receive modes Press fax Menu Fax Setup Receiving Receive Mode 1 on the control ...

Page 223: ...answer calls using the handset see Features on page 7 35 Receiving in Answering Machine Fax mode To use this mode you must attach an answering machine to the EXT socket on the back of your machine If the caller leaves a message the answering machine stores the message If your machine detects a fax tone on the line it automatically starts to receive the fax If you have set your machine to this mode...

Page 224: ...s This feature is often used by answering services who answer telephones for many different clients and need to know which number someone is calling in on to properly answer the phone Select fax Menu Fax Setup Receiving DRPD Mode 1 Waiting Ring on the control panel Call your fax number from another telephone 2 When your machine begins to ring do not answer the call The machine 3 requires several r...

Page 225: ...xes go into memory You can print the incoming faxes with entering the password Place a single document face down on the document glass or load the 1 documents face up into the document feeder Press fax Menu Fax Setup Receiving Duplex Print To use the secure receiving mode activate the menu from fax 2 on the control panel Menu Fax Feature Secure Receive on the control panel Off Prints in Normal mod...

Page 226: ... memory Then as soon as you finish copying or printing the machine automatically prints the fax If fax is received and being printed other copy and print jobs cannot be processed at the same time Printing sent fax report automatically You can set the machine to print a report with detailed information about the previous 50 communication operations including time and dates Press fax Menu Fax Setup ...

Page 227: ...use of your machine Accessing management tools 228 Using Firmware update utility 229 Using Dell Supplies Ordering Utility 230 Using Embedded Web Service 231 Using Dell Printer Manager 233 Using Dell Printer Status 236 Using Dell Printer Experience 238 Using the Linux Unified Driver Configurator 243 ...

Page 228: ... Apps 3 Find Dell Printers 4 Under Dell Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile For Windows 8 after installing the driver for some management tools you can access them directly from the Start screen by cli...

Page 229: ...Programs Dell Dell Printers your printer driver name Firmware Update Utility 1 Download the latest firmware Click http www dell com support 2 If your printer is connected with an USB cable click USB Connected Printer or Network Connected Printer 3 Click Browse and select the downloaded firmware file 4 Click Update Firmware 5 5 Useful Management Tools 229 ...

Page 230: ...Availabe for Windows or Mac OS users only Double click the Dell Supplies Ordering Utility icon on your desktop OR From the Start menu select Programs or All Programs Dell Dell Printers your printer driver name Dell Supplies Ordering Utility For Mac Open the Applications folder Dell folder Dell Supplies Ordering Utility 5 Useful Management Tools 230 ...

Page 231: ...ptions in Embedded Web Service you need to log in as an administrator You can still use Embedded Web Service without logging in but you won t have access to Settings tab and Security tab Click Login on the upper right of the Embedded Web Service website 1 Type in the ID and Password then click Login 2 ID admin Password dell00000 Embedded Web Service overview Some tabs may not appear depending on y...

Page 232: ... security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security IPv4 IPv6 filtering User Access Control Classifies users into several groups according to each user s role Each user s authorization authentication and accounting will be controlled by the group s ro...

Page 233: ... machine Dell Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button Understanding Dell Printer Manager To open the program For Windows Select Start Programs or All Programs Dell Dell Printers Dell Printer Manager Dell Printer Manager For Mac Open th...

Page 234: ...page 235 4 Quick links Displays Quick links to machine specific functions This section also includes links to applications in the advanced settings If you connect your machine to a network the Embedded Web Service icon is enabled 5 Contents area Displays information about the selected machine remaining toner level and paper The information will vary based on the machine selected Some machines do n...

Page 235: ...vice Profile Displays the scanning profiles saved on the selected device Basic tab Contains settings related general scan and device settings Image tab Contains settings related to image altering Fax to PC Settings This menu includes settings related to the basic fax functionality of the selected device Disable If Disable is On incoming faxes will not be received on this device Enable Fax Receivin...

Page 236: ...cur in the future For example it might be in toner low status which may lead to toner empty status Error The machine has at least one error Dell Printer Status overview If an error occurs while operating you can check the error from the Dell Printer Status DellPrinterStatusisinstalledautomatically when you install the machine software You can also launch Dell Printer Status manually Go to the Prin...

Page 237: ...tion You can set printing job alert related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide 5 Close Close the window 5 Useful Management Tools 237 ...

Page 238: ...ll be automatically downloaded from the Windows Store if the machine is connected to a computer with an Internet connection Understanding the Dell Printer Experience To open the application From the Start screen select the Dell Printer Experience tile The Dell Printer Experience interface comprises various useful features as described in the following table Printer This area gives you general info...

Page 239: ...Links to Dell printer website You need to be connected to the Internet to use this feature 5 Device List Latest Scanned Image The scan list displays devices that supports Dell Printer Experience Under the device you can see the latest scanned images Your machine needs to be connected to a network to scan from here This section is for the users with multi functional printers This section explains c...

Page 240: ...licking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel or Stop Clear button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters Open the document you want to print 1 From the Charms select Devices 2 Select your printer from the list 3 Click More...

Page 241: ...as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Paper settings This option allows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents 5 Useful Management Tools 241 ...

Page 242: ...n be stored on your computer Scanning from Dell Printer Experience The most frequently used printing menus are displayed for quick scanning 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Click the Dell Printer Experience tile on the Start screen 3 Click Scan 4 Set up the scanning parameters such as image type document size and res...

Page 243: ... automatically be created on your desktop Opening Unified Driver Configurator Double click the Unified Driver Configurator on the desktop 1 You can also click the Startup Menu icon and select Dell Unified Driver Unified Driver Configurator Click each button on the left to switch to the corresponding 2 configuration window 1 Printer Configuration 2 Port Configuration To use the on screen help the H...

Page 244: ...the machine icon button on the left side of the Unified Driver Configurator window The printer control buttons are as follows Refresh Renews the available machines list Add Printer Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you to print a test page...

Page 245: ... Remove Class Removes the selected machine class 11 Ports configuration In this window you can view the list of available ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason 1 Switches to Ports configuration 2 Shows all of the available ports 3 Shows the port type device connected to the port and status Refresh...

Page 246: ...on for what to do if you encounter an error Paper feeding problems 247 Power and cable connecting problems 248 Printing problems 249 Printing quality problems 253 Copying problems 261 Scanning problems 262 Faxing problems 263 Operating system problems 265 ...

Page 247: ...correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the manual feeding in tray An incorrect type of paper is being used Use only paper that m...

Page 248: ... the connection cable between the computer and the machine is not connected properly Suggested solutions Connect the machine to the electricity supply first If the machine has a Power button on the control press it Disconnect the machine s cable and reconnect it 6 Troubleshooting 248 ...

Page 249: ...e Replacing the toner cartridge on page 72 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 72 If a system error occurs contact your service representative The connectioncablebetween thecomputer and the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 18 The connectioncablebetw...

Page 250: ...at was selected in the Printing Preferences may be incorrect For many software applications the paper source selection is found under thePaper tab within the Printing Preferences see Opening printing preferences on page 51 Select the correct paper source See the printer driver help screen see Using help on page 53 A print job is extremely slow The job may be very complex Reduce the complexity of t...

Page 251: ... cartridge is defective or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 71 See Replacing the toner cartridge on page 72 The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine d...

Page 252: ... paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thick see Opening printing preferences on page 51 Machine information is not displayed when you click the device in the Devices and Printers Check the Printer properties Click the Ports tab Control Panel Devices and Printers Right click on your printer icon and sele...

Page 253: ...djust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 75 The surface of the LSU part inside the machine may be dirty Clean the inside of your machine see Cleaning the machine on page 75 If th...

Page 254: ...ry a different brand of paper A a B b C The paper lot is bad The manufacturing processes can cause some areas to reject toner Try a different kind or brand of paper A a B b C Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening A a B b C printing preferences on page 51 If these steps do not correct the problem contact a service re...

Page 255: ...t the problem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on ...

Page 256: ...he printing layout to avoid printing over areas that have overlapping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 51 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in PrintingPreferences see Opening...

Page 257: ...B b C A a B b C A a B b C c Ensure that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in t...

Page 258: ... printouts are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 75 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 72 The machine may require repairing Contact ...

Page 259: ...re using transparencies try another type of transparency Because of the composition of transparencies some character voids are normal You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the...

Page 260: ...rinting Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 51 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting f...

Page 261: ...face down on the scanner glass or face up in the document feeder If these steps do not correct the problem contact a service representative Image rubs off the copy easily Replace the paper in the tray with paper from a new package In high humidity areas do not leave paper in the machine for extended periods of time Frequent copy paper jams occur Fan the paper then turn it over in the tray Replace ...

Page 262: ...e large amount of memory required to analyze and reproduce the scanned image Set your computer to the ECP printer mode through BIOS setting It will help to increase the speed For details about how to set BIOS refer to your computer user s guide Message appears on your computer screen Device can t be set to the H W mode you want Port is being used by another program Port is disabled Scanner is busy...

Page 263: ... or thin Make sure that the document feeder is firmly closed The document feeder rubber pad may need to be replaced Contact a service representative Faxes are not received automatically The receiving mode should be set to fax see Changing the receive modes on page 222 Make sure that there is paper in the tray see Print media specifications on page 101 Check to see if the display shows any error me...

Page 264: ... out of paper or cannot answer incoming calls Speak with the other machine operator and ask them to solve the problem on their side Faxes do not store in memory There may not be enough memory space to store the fax If the display indicating the memory status shows delete any faxes you no longer need from the memory and then try to store the fax again Call for service Blank areas appear at the bott...

Page 265: ...ation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Refer to the Microsoft Win...

Page 266: ...int a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat Reader 6 0 or higher colors print incorrectly Make sure that the resolution setting in your machine driver matches the one in A...

Page 267: ...cript version 7 05 when the base color space of the document is indexed color space and it is converted through CIE color space Because Postscript uses CIE color space for Color Matching System you should upgrade Ghostscript on your system to at least GNU Ghostscript version 7 06 or later You can find recent Ghostscript versions at www ghostscript com Some color images come out in unexpected color...

Page 268: ...gurator switch to Scanners configuration then press Drivers Make sure that driver with a name corresponding to your machine s name is listed in the window Ensure the port is not busy Since functional components of machine printer and scanner share the same I O interface port the situation of simultaneous access of different user applications to the same port is possible To avoid possible conflicts...

Page 269: ... acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now deprecated by Apple ...

Page 270: ...vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same time a toner...

Page 271: ... forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephone company ser...

Page 272: ...data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a card installe...

Page 273: ...platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the pa...

Page 274: ...hat of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunica...

Page 275: ...lity in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist mostly of white s...

Page 276: ...s not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Presentation Ses...

Page 277: ...ith the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial premises is ...

Page 278: ...ich part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can be set to pri...

Page 279: ...gned to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents to discourage ...

Page 280: ...ty WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document developed b...

Page 281: ...94 error message 94 F favorites settings for printing 52 fax adding documents to a reserved fax 219 217 canceling a reserved fax job 220 222 delaying a fax transmission 219 forwarding a received fax to another destination 221 general setup 182 printing faxes on both sides of the paper 225 Printing sent fax report automatically 226 receiving a fax in the computer 222 226 223 224 223 225 223 224 217...

Page 282: ...s 37 40 46 M machine information 178 181 182 188 machine setup machine status 178 181 182 188 Macintosh common Macintosh problems 266 driver installation for network connected 140 129 130 printing 206 scanning 214 105 using SetIP 136 macintosh scanning 214 manual feeder multi purpose tray loading 38 menu overview 28 multi purpose tray tips on using 38 using special media N network driver installat...

Page 283: ...ng a document Linux Macintosh UNIX printing feature problem operating system problems problems copying problems faxing problems 206 49 200 199 209 207 206 209 199 265 261 263 paper feeding problems 247 248 249 253 scanning problems 262 R rear view 18 redial pause button 20 regulatiory information 112 reports machine information 185 resolution faxing S safety information symbols Scan Assitant scan ...

Page 284: ... 130 132 toner cartridge using help 53 207 estimated life 70 handling instructions 69 W non Dell and refilled redistributing toner storing tray adjusting the width and length changing the tray size loading paper in manual feeder multi purpose tray setting the paper size and type 69 watermark 71 72 create 203 69 delete 203 edit 203 35 Windows 35 common Windows problems 265 driver installation for n...

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