Paper feeding problems
Condition
Suggested solutions
Paper jams during printing.
Clear the paper jam.
Paper sticks together.
• Check the maximum paper capacity of the tray.
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not feed.
Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.
Paper does not feed into the machine.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications required by the machine.
The paper keeps jamming.
• There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the
manual feeding in tray.
• An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.
• There may be debris inside the machine. Open the front cover and remove any debris.
Transparencies stick together in the paper
exit.
Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine.
Envelopes skew or fail to feed correctly.
Ensure that the paper guides are against both sides of the envelopes.
6. Troubleshooting
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Summary of Contents for B1265DFW
Page 21: ...13 Control panel overview Adjusting the control panel 1 Introduction 21 ...
Page 22: ...Turning on the machine Connect the machine to the electricity supply first 1 Introduction 22 ...
Page 39: ...I Media and tray 2 Menu overview and basic setup 39 ...
Page 85: ...2 Clearing original document jams Original paper jam inside of scanner 4 Troubleshooting 85 ...
Page 88: ...5 Clearing paper jams In the manual tray 4 Troubleshooting 88 ...
Page 90: ...7 Clearing paper jams In the exit area 4 Troubleshooting 90 ...
Page 91: ...1 1 2 2 8 Clearing paper jams In the duplex unit area 4 Troubleshooting 91 ...