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Troubleshooting
Linea2 5GigE Series Camera
Troubleshooting
Overview
If an installation fails or experiences problems controlling and using the Linea2 5GigE camera, the
user may perform diagnostics with the methods and tools provided to correct the problem.
The GigE Server status provides visual information on possible camera problems. The three states
are displayed in the following table with descriptions of possible conditions.
An installation with no networking issue may still require optimization to perform to
specification.
Device Available
Device IP Error
Device Not Available
GigE Server
Icon:
Note: It will take
a few seconds for
the GigE Server to
refresh its state
after any change.
The GigE Server icon when the
device is found. The camera
has obtained an IP address and
there are no network issues.
The GigE Server icon shows a
warning when a device is
connected but there is some
type of IP error.
A red X will remain over the
GigE Server icon when the
device is not found. This
indicates there is an issue
preventing communication with
the camera, or there is no
camera connected.
Problem Type Summary
Camera problems are either installation or setup related where the camera is found but not
controllable. Additionally, the camera may be properly installed but network optimization is
required for maximum performance.
Device Not Available
A red X over the GigE server tray icon indicates that the camera device is not found. This indicates
either a major camera fault or condition such as disconnected power, or a network issue where
there is no communication.
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Review Connecting the Linea2 5GigE Camera to verify installation steps.
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Refer to Teledyne DALSA Network Imaging manual to review networking details.
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The Linea2 5GigE camera cannot acquire a DHCP.
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In multiple NIC systems where the NIC for the Linea2 5GigE is using LLA mode, ensure no
other NIC is in or switches to LLA mode. It is preferable that the Teledyne DALSA DHCP
server is enabled on the NIC used with the camera instead of using LLA mode, which
prevents errors associated with multiple NIC ports.
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Verify NIC is running the latest driver available from the manufacturer.
