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Troubleshooting
Linea2 5GigE Series Camera
Verifying Network Parameters
Teledyne DALSA provides a Network Configuration tool to verify and configure network devices and
the Linea2 5GigE network parameters. If there were any problems with the automatic Linea2 5GigE
software installation refer to Network Configuration Tool section of Teledyne DALSA
’s
Network
Imaging manual.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid Teledyne DALSA
personnel when support is required, the following should be included with the request for support.
•
From the
Start
menu, select
Teledyne DALSA Sapera LT
>
Log Viewer
. From the Sapera
Log Viewer
File
menu, select
Save All Messages
to generate a log file.
•
Report the version of GigE Vision software and Sapera version used.
Installation Issues and Functional Problems
This section covers issues that are apparent after installation or are indicated by the GigE server
tray icon showing a warning symbol.
Camera Fails to Establish Connection with Host PC
If
No device found
is displayed, a manual IP address assignment must be made. (Click
Show
Hidden Icons
on right side of task bar).
Figure 90: Windows Task Bar - Show Hidden Icons
Right-click the GigE Server icon
, then select
Scan Network
to update the GigE Vision Device
Status and Camera IP.
Figure 91: GigE Vision Device Status
