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S
ERVICE
I
NFORMATION
A
PPENDIX
A-1
Conair has made the largest investment in customer support in
the plastics industry. Our service experts are available to help
with any problem you might have installing and operating
your equipment. Your Conair sales representative also can
help analyze the nature of your problem, assuring that it did
not result from misapplication or improper use.
To contact Customer Service personnel, call:
From outside the United States, call:
814-437-6861
You can commission Conair service personnel to provide on-
site service by contacting the Customer Service Department.
Standard rates include an on-site hourly rate, with a one-day
minimum plus expenses.
If you do have a problem, please complete the
following checklist before calling Conair:
❒
Make sure you have all model, serial and parts list num-
bers for your particular equipment. Service personnel will
need this information to assist you.
❒
Make sure power is supplied to the equipment.
❒
Make sure that all connectors and wires within and
between the cutter and related components have been
installed correctly.
❒
Check the troubleshooting guide of this manual for a solu-
tion.
❒
Thoroughly examine the instruction manual(s) for associat-
ed equipment, especially controls. Each manual may have
its own troubleshooting guide to help you.
❒
Check that the equipment has been operated as described
in this manual.
❒
Check accompanying schematic drawings for information
on special considerations.
B
EFORE
Y
OU
C
ALL
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H
OW TO
C
ONTACT
C
USTOMER
S
ERVICE
Additional manuals and
prints for your Conair equip-
ment may be ordered
through the Customer
Service or Parts
Departments for a nominal
fee.
W
E
’
RE
H
ERE
TO
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ELP