The following legend explains the symbols used in Table 5–1 :
Symbol
Meaning
A
Always send this documentation, if your problem is in the indicated
area.
R
Send this documentation only if it is relevant.
O
Send one item of documentation that is relevant.
Table 5–1 Documenting a Problem
Documentation
Gateway-ST
Gateway
Management
DEC
host
IBM
host
A crash dump file image
A
A
A listing of the SNAEVL.LOG from SYS$MANAGER
R
A
A PU trace using SNATRACE
O
O
A circuit trace using SNATRACE
O
O
A session trace using SNATRACE
O
O
Listing of your SNA configuration file—
SNAGATEWAY_gnn_SNA.COM
A
A
A
A
Listing of your DECnet configuration file—
sNAGATEWAY_gnn_DNA.COM
A
A
A
A description or map of your DNA network,
showing operating system versions
A
A
A
A description of your SNA environment
A
A
A hard copy of events logged at the DECnet host
node
A
A
A
A
A list of reported error messages
A
A
A
A
A detailed description of the operation or
procedure that caused the fatal error
A
A
A
A
(continued on next page)
5–2 Reporting Your Problems
