CTD-N Technical Manual
page 158
EAR-Controlled Technology Subject to Restrictions Contained on the Cover Page.
Step 2 – Provide a MSDS as necessary
Please provide a Material Safety Data Sheet (MSDS) if the system/transducer is painted with anti-
fouling paint.
Step 3 - Ship via air freight, prepaid
Urgent Shipments should be shipped direct to TRDI via overnight or priority air services. Do not
send urgent airfreight as part of a consolidated shipment. If you ship consolidated, it will cost less,
but may lose up to three days in transit time.
Non-urgent shipments may be shipped as part of a consolidated cargo shipment to save money. In
addition, some truck lines may offer equivalent delivery service at a lower cost, depending on the
distance to San Diego.
Mark the Package(s)
To: Teledyne RD Instruments, Inc. (RMA Number)
14020 Stowe Drive
Poway, California 92064
Airport of Destination = San Diego
Notify Paxton, Shreve, and Hayes
Phone: +1 (619) 232-8941
Fax: +1 (619) 232-8976
Step 4 - Urgent shipments
Send the following information by fax or telephone to TRDI.
Attention:
Customer Service Administration
Fax:
+1 (858) 842-2822
Phone:
+1 (858) 842-2700
•
Detailed descriptions of what you are shipping (number of packages, sizes, weights, and
contents).
•
The name of the freight carrier
•
Master Air bill number
•
Carrier route and flight numbers for all flights the package will take
European Shipments
Step 1 - Request a Return Material Authorization
To obtain a Return Material Authorization (RMA) number and shipping instructions for the return
of your instrument, do one of the following:
•
Open the RMA using the web link:
http://adcp.com/support/sendADCP.aspx
•
Contact Customer Service Administration at
•
Call +33(0) 492-110-930
When requesting a RMA number, please give us the following information.
•
What is being shipped (include the serial number)
•
When you plan to send the shipment
•
What issue(s) need to be corrected
•
Name of the Field Service Engineer that knows about the issue
