1-4
Cisco ASA Series CLI Configuration Guide
Chapter 1 Configuring Anonymous Reporting and Smart Call Home
Licensing Requirements for Anonymous Reporting and Smart Call Home
Information About Smart Call Home
When fully configured, Smart Call Home detects issues at your site and reports them back to Cisco or
through other user-defined channels (such as e-mail or directly to you), often before you know that these
issues exist. Depending upon the seriousness of these problems, Cisco responds to customers regarding
their system configuration issues, product end-of-life announcements, security advisory issues, and so
on.
In this manner, Smart Call Home offers proactive diagnostics and real-time alerts on the ASA and
provides high network availability and increased operational efficiency through proactive and quick
issue resolution by doing the following:
•
Identifying issues quickly with continuous monitoring, real-time proactive alerts, and detailed
diagnostics.
•
Making you aware of potential problems through Smart Call Home notifications, in which a service
request has been opened, with all diagnostic data attached.
•
Resolving critical problems faster with direct, automatic access to experts in Cisco TAC.
Smart Call Home offers increased operational efficiency by providing you with the ability to do the
following:
•
Use staff resources more efficiently by reducing troubleshooting time.
•
Generate service requests to Cisco TAC automatically (if you have a service contract), routed to the
appropriate support team, which provides detailed diagnostic information that speeds problem
resolution.
The Smart Call Home Portal offers quick, web-based access to required information that provides you
with the ability to do the following:
•
Review all Smart Call Home messages, diagnostics, and recommendations in one place.
•
Check service request status quickly.
•
View the most up-to-date inventory and configuration information for all Smart Call Home-enabled
devices.
Licensing Requirements for Anonymous Reporting and
Smart Call Home
The following table shows the licensing requirements for Anonymous Reporting and Smart Call Home:
Model
License Requirement
All models
Base License.
Summary of Contents for 5505 - ASA Firewall Edition Bundle
Page 28: ...Glossary GL 24 Cisco ASA Series CLI Configuration Guide ...
Page 61: ...P A R T 1 Getting Started with the ASA ...
Page 62: ......
Page 219: ...P A R T 2 Configuring High Availability and Scalability ...
Page 220: ......
Page 403: ...P A R T 2 Configuring Interfaces ...
Page 404: ......
Page 499: ...P A R T 2 Configuring Basic Settings ...
Page 500: ......
Page 533: ...P A R T 2 Configuring Objects and Access Lists ...
Page 534: ......
Page 601: ...P A R T 2 Configuring IP Routing ...
Page 602: ......
Page 745: ...P A R T 2 Configuring Network Address Translation ...
Page 746: ......
Page 845: ...P A R T 2 Configuring AAA Servers and the Local Database ...
Page 846: ......
Page 981: ...P A R T 2 Configuring Access Control ...
Page 982: ......
Page 1061: ...P A R T 2 Configuring Service Policies Using the Modular Policy Framework ...
Page 1062: ......
Page 1093: ...P A R T 2 Configuring Application Inspection ...
Page 1094: ......
Page 1191: ...P A R T 2 Configuring Unified Communications ...
Page 1192: ......
Page 1333: ...P A R T 2 Configuring Connection Settings and QoS ...
Page 1334: ......
Page 1379: ...P A R T 2 Configuring Advanced Network Protection ...
Page 1380: ......
Page 1475: ...P A R T 2 Configuring Modules ...
Page 1476: ......
Page 1549: ...P A R T 2 Configuring VPN ...
Page 1550: ......
Page 1965: ...P A R T 2 Configuring Logging SNMP and Smart Call Home ...
Page 1966: ......
Page 2059: ...P A R T 2 System Administration ...
Page 2060: ......
Page 2098: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Troubleshooting Viewing the Coredump ...
Page 2099: ...P A R T 2 Reference ...
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