
1-36
Cisco ASA Series CLI Configuration Guide
Chapter 1 Configuring the Cisco Phone Proxy
Troubleshooting the Phone Proxy
PP: Client outside:192.168.10.5/49355 retransmitting request for Config file
SEP001562106AF3.cnf.xml.sgn
PP: opened 0x17ccde
PP: 192.168.10.5/49355 requesting SEP001562106AF3.cnf.xml.sgn
PP: Client outside:192.168.10.5/49355 retransmitting request for Config file
SEP001562106AF3.cnf.xml.sgn
PP: opened 0x17ccde
PP: 192.168.10.5/49355 requesting SEP001562106AF3.cnf.xml.sgn
PP: Client outside:192.168.10.5/49355 retransmitting request for Config file
SEP001562106AF3.cnf.xml.sgn
PP: opened 0x17ccde
Solution
Perform the following actions to troubleshoot this problem:
Step 1
Determine why the Cisco UCM is not responding to the TFTP request by performing the following
troubleshooting actions:
•
Use the Cisco UCM to ping the ASA inside interface when PAT is configured for the outside
interface so that the IP phone IP address is uses NAT for the ASA inside interface IP address.
•
Use the Cisco UCM to ping the IP phone IP address when NAT and PAT are not configured.
Step 2
Verify that the ASA is forwarding the TFTP request. Capture the packets on the interface between the
ASA and Cisco UCM. See
Debugging Information from the Security Appliance, page 1-28
.
IP Phone Does Not Respond After the Security Appliance Sends TFTP Data
Problem
When the ASA receives a TFTP request from the IP phone for the CTL file and forwards the
data to the IP phone, the phone might not see the data and the TFTP transaction fails.
The following errors appear in the debug output (
debug phone-proxy tftp
):
PP: Client outside:68.207.118.9/33606 retransmitting request for CTL file
CTLSEP001DA2B78E91.tlv
PP: opened 0x214b27a
PP: Data Block 1 forwarded from 168.215.146.220/20168 to 68.207.118.9/33606 ingress ifc
outside
PP: 68.207.118.9/33606 requesting CTLSEP001DA2B78E91.tlv
PP: Client outside:68.207.118.9/33606 retransmitting request for CTL file
CTLSEP001DA2B78E91.tlv
PP: 68.207.118.9/33606 requesting CTLSEP001DA2B78E91.tlv
PP: Client outside:68.207.118.9/33606 retransmitting request for CTL file
CTLSEP001DA2B78E91.tlv
Solution
Perform the following actions to determine why the IP phone is not responding and to
troubleshoot the problem:
Step 1
Verify that the ASA is forwarding the TFTP request by entering the following command to capture the
packets on the interface between the ASA and the IP phone:
hostname#
capture out interface outside
See the command reference for more information about using the
capture
command.
Step 2
If the IP phone is behind a router, the router might be dropping the data. Make sure UDP port forwarding
is enabled on the router.
Summary of Contents for 5505 - ASA Firewall Edition Bundle
Page 28: ...Glossary GL 24 Cisco ASA Series CLI Configuration Guide ...
Page 61: ...P A R T 1 Getting Started with the ASA ...
Page 62: ......
Page 219: ...P A R T 2 Configuring High Availability and Scalability ...
Page 220: ......
Page 403: ...P A R T 2 Configuring Interfaces ...
Page 404: ......
Page 499: ...P A R T 2 Configuring Basic Settings ...
Page 500: ......
Page 533: ...P A R T 2 Configuring Objects and Access Lists ...
Page 534: ......
Page 601: ...P A R T 2 Configuring IP Routing ...
Page 602: ......
Page 745: ...P A R T 2 Configuring Network Address Translation ...
Page 746: ......
Page 845: ...P A R T 2 Configuring AAA Servers and the Local Database ...
Page 846: ......
Page 981: ...P A R T 2 Configuring Access Control ...
Page 982: ......
Page 1061: ...P A R T 2 Configuring Service Policies Using the Modular Policy Framework ...
Page 1062: ......
Page 1093: ...P A R T 2 Configuring Application Inspection ...
Page 1094: ......
Page 1191: ...P A R T 2 Configuring Unified Communications ...
Page 1192: ......
Page 1333: ...P A R T 2 Configuring Connection Settings and QoS ...
Page 1334: ......
Page 1379: ...P A R T 2 Configuring Advanced Network Protection ...
Page 1380: ......
Page 1475: ...P A R T 2 Configuring Modules ...
Page 1476: ......
Page 1549: ...P A R T 2 Configuring VPN ...
Page 1550: ......
Page 1965: ...P A R T 2 Configuring Logging SNMP and Smart Call Home ...
Page 1966: ......
Page 2059: ...P A R T 2 System Administration ...
Page 2060: ......
Page 2098: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Troubleshooting Viewing the Coredump ...
Page 2099: ...P A R T 2 Reference ...
Page 2100: ......