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Cisco ASA Series CLI Configuration Guide
Chapter 1 Configuring the Cisco Phone Proxy
Troubleshooting the Phone Proxy
Step 2
From the ASA, verify that the CTL file for the phone proxy contains one record entry for each entity in
the network—Primary Cisco UCM, Secondary Cisco UCM, TFTP server—by entering the following
command:
hostname#
show running-config all ctl-file
[
ctl_name
]
Each of these record entries creates one entry on the IP phone trustlist. The phone proxy creates one entry
internally with the function CUCM+TFTP.
Step 3
In the CTL file, verify that each IP address is the global or mapped IP address of the entity. If the IP
phones are on multiple interfaces, additional addressing requirements apply. See
Phones on Multiple Interfaces, page 1-9
Configuration File Parsing Error
Problem
When the ASA receives the configuration file from the Cisco UCM and tries to parse it, the
following error appears in the debug output (
debug phone-proxy tftp errors
):
PP: 192.168.10.5/49357 requesting SEP00010002003.cnf.xml.sgn
PP: opened 0x193166
.......
PP: Beginning of element tag is missing, got !
PP: error parsing config file
PP: Error modifying config file, dropping packet
Solution
Perform the following actions to troubleshoot this problem:
Step 1
Enter the following URL in a web browser to obtain the IP phone configuration file from the Cisco
Unified CM Administration console:
http://<cucm_ip>:6970/<config_file_name>
For example, if the Cisco UCM IP address is 128.106.254.2 and the IP phone configuration file name is
SEP000100020003.cnf.xml, enter:
http://128.106.254.2:6970/SEP000100020003.cnf.xml
Step 2
Save this file, open a case with TAC and send them this file and the output from running the
debug
phone-proxy tftp
command on the ASA.
Configuration File Parsing Error: Unable to Get DNS Response
Problem
When the ASA receives the configuration file from the Cisco UCM and tries to parse it, the
following error appears in the debug output (
debug phone-proxy tftp errors
):
PP: 192.168.10.5/49357 requesting SEP00010002003.cnf.xml.sgn
PP: opened 0x193166
.......
PP: Callback required for parsing config file
PP: Unable to get dns response for id 7
PP: Callback, error modifying config file
The error indicates that the Cisco UCM is configured as an FQDN and the phone proxy is trying to do a
DNS lookup but failed to get a response.
Summary of Contents for 5505 - ASA Firewall Edition Bundle
Page 28: ...Glossary GL 24 Cisco ASA Series CLI Configuration Guide ...
Page 61: ...P A R T 1 Getting Started with the ASA ...
Page 62: ......
Page 219: ...P A R T 2 Configuring High Availability and Scalability ...
Page 220: ......
Page 403: ...P A R T 2 Configuring Interfaces ...
Page 404: ......
Page 499: ...P A R T 2 Configuring Basic Settings ...
Page 500: ......
Page 533: ...P A R T 2 Configuring Objects and Access Lists ...
Page 534: ......
Page 601: ...P A R T 2 Configuring IP Routing ...
Page 602: ......
Page 745: ...P A R T 2 Configuring Network Address Translation ...
Page 746: ......
Page 845: ...P A R T 2 Configuring AAA Servers and the Local Database ...
Page 846: ......
Page 981: ...P A R T 2 Configuring Access Control ...
Page 982: ......
Page 1061: ...P A R T 2 Configuring Service Policies Using the Modular Policy Framework ...
Page 1062: ......
Page 1093: ...P A R T 2 Configuring Application Inspection ...
Page 1094: ......
Page 1191: ...P A R T 2 Configuring Unified Communications ...
Page 1192: ......
Page 1333: ...P A R T 2 Configuring Connection Settings and QoS ...
Page 1334: ......
Page 1379: ...P A R T 2 Configuring Advanced Network Protection ...
Page 1380: ......
Page 1475: ...P A R T 2 Configuring Modules ...
Page 1476: ......
Page 1549: ...P A R T 2 Configuring VPN ...
Page 1550: ......
Page 1965: ...P A R T 2 Configuring Logging SNMP and Smart Call Home ...
Page 1966: ......
Page 2059: ...P A R T 2 System Administration ...
Page 2060: ......
Page 2098: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Troubleshooting Viewing the Coredump ...
Page 2099: ...P A R T 2 Reference ...
Page 2100: ......