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Chapter 6 Troubleshooting

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If you cannot solve the problem ...

After the following the procedures described in this chapter, if you cannot solve the
problem prepare a description of the problem then refer to the Contact List that you
received with the printer and call for service.

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Checking the operating environment of
the computer

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Transporting the printer

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Summary of Contents for S800

Page 1: ...Contents Index 1 Welcome Thank you for your purchasing this Canon product This Reference Guide describes how to use the S800 printer Click this button if you are using this guide for the first time V01 ...

Page 2: ...eatures If you experience difficulty during printer operation refer to Chapter 6Troubleshooting If you have a question about a procedure or a term refer to the glossary of selected terms at the end of this Reference Guide For Windows NT4 0 Windows 2000 Users Instructions in this guide are prepared for Windows 98 Windows 95 and Windows Me If you are using Windows NT 4 0 or Windows 2000 refer to the...

Page 3: ...ou do not have Adobe Acrobat Reader 4 0 or later we recommend that you install Acrobat Reader 4 05 provided on the Setup Software Reference Guide CD ROM For details about how to install Acrobat Reader 4 05 refer to the booklet provided with the Setup Software Reference Guide CD ROM About links Click a link displayed in blue to jump to another topic To return to the previous view click the button i...

Page 4: ...emarks Canon and BJ are registered trademarks or trademarks of Canon Inc Microsoft Windows and Windows NT are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated in the United States and or other countries All other company or product names used in this guide are trademark...

Page 5: ...tion contained in this guide is correct If any error or omission is found contact the Canon Inc Refer to the Contact List provided with the printer for the contact point of your nearest Canon office Canon is not responsible for any damages direct or indirect arising from or related to the use of this printer ...

Page 6: ...of Contents Click the small triangle in front of a title to display the levels below Changes the pointer into a zoom tool Every time you click a page the image is enlarged If you press and hold down the Ctrl key every time you click a page the image is reduced Displays the first page Displays the previous page Displays the next page Displays the last page Returns to the previous page after jumping...

Page 7: ...Contents Index 7 Sizing the Acrobat Reader screen To maximise the display of the Reference Guide click the maximise button in the upper right corner of the window Using Acrobat Reader cont ...

Page 8: ... the procedures below to use the on line Help Opening main on line Help On a sheet provided with a Help button click the button to open main on line Help Using context help Context help displays information about an option on the screen Click the help button in the upper right corner of the dialog box then click the option that you want to know more about The information is displayed in a flyout ...

Page 9: ...ettings 25 Restoring the printer driver default settings 26 Chapter 3 Utility Programs Used with the Printer Driver 27 What is the BJ Status Monitor 28 What is the BJ Background Monitor 31 What is the BJ Backgrounder 33 What is the BJ Printer Monitor 34 Cancelling a print job 36 Changing the order of queued print jobs 39 Chapter 4 Using the Printer Driver 40 Basic printer settings 41 Printing on a...

Page 10: ... supply exhausted 97 Printed colour is not what you expect 98 Colour image printed in monochrome 99 Printed colours are not clear 101 Printed colour does not match screen colour 103 Colour with uneven or streaked patterns 105 Aligning the print head 107 Text characters broken or printed with the wrong colour 110 Printing is unsatisfactory 111 Meaningless characters symbols printing 112 Printed tex...

Page 11: ...heet feeder 162 Envelopes do not feed 165 Paper skews diagonally during feeding 167 Cannot feed paper manually 168 Two or more sheets feeding together 169 Paper jams in printer 170 POWER ERROR lamp blinks orange 172 Message is displayed on the screen 174 Write error occurs and the print job halts 175 Application error General protection fault 181 BJ Status Monitor messages 185 Other problems 186 B...

Page 12: ...inted with the Printer How the printer operates How a print job executes Cancelling print jobs Programs used with the printer General procedure for starting a print job This chapter describes the basic features of the printer and introduces the software you will use to operate the printer ...

Page 13: ...printed As the Printhead moves left and right ink is ejected from the nozzle for each colour The printer driver settings determine the size of the printing area paper size and the amount of ink used Photo Paper Pro Glossy Photo Paper or High Resolution Paper can be used with this printer to produce superior natural colour in printed images Special settings are required in the printer driver in ord...

Page 14: ...sent from the computer to the printer Coloured ink dots laid down by the nozzles are combined to form the colours and shapes of the images and text As the Printhead moves left and right ink is ejected from the nozzle for each colour The document created with software application is converted to print data The paper or other media is fed in small increments as the data is printed ...

Page 15: ...ncelling print jobs Press the RESUME button to cancel printing You can also cancel a print job with the BJ Status Monitor BJ Backgrounder or BJ Background Monitor See Cancelling a print job Printing halts and the sheet is ejected after pressing the RESUME button Memo ...

Page 16: ...uter you can monitor the status of the printers BJ Background Monitor Displays the status of the print jobs in the background You can use the BJ Background Monitor to change the order of the print jobs or cancel a print job BJ Status Monitor Displays the status of the printer If an error occurs the BJ Status Monitor will display a description of the error and provide a solution for the problem Pro...

Page 17: ...want to print 2 From the File menu select Print 3 In the Print dialog box make sure that Canon S800 is displayed in the Name box then click the Properties button to open the printer driver 4 Perform the printer driver settings 5 Click the OK button to close the printer driver 6 Click the OK button in the Print dialog to start the print job General procedure for starting a print job Here is a brief...

Page 18: ... driver Opening the printer driver Opening the printer driver from a software application Opening the printer driver directly Viewing the printer driver settings Restoring the printer driver default settings This chapter describes how the printer driver operates and shows you how to perform some basic procedures using the printer driver ...

Page 19: ...it to a format that the printer can understand and then sends it to the printer The printer driver also provides many useful features that you can use to set up special print jobs which include quality and colour settings and so on For details see Chapter 4 Using the Printer Driver The printer driver provides a vital link between the software application and the printer ...

Page 20: ...n perform special settings for the print job before you start it After you execute the print job the settings you selected are cancelled and the default printer driver settings are restored Opening the printer driver directly Open the print driver directly from the desktop to perform routine maintenance tasks or perform system settings for the printer port selection spooling etc After you open the...

Page 21: ...g box may be different depending on the software application that you are using For details follow instructions provided with your software application 2 Make sure that Canon S800 is displayed for the Name of the printer If Canon S800 is not displayed in the Name box click the down arrow and select Canon S800 from the drop down list of available printers 3 Click the Properties button The Printer P...

Page 22: ...a software application cont This is the Printer Properties dialog box opened from the software application Use this dialog box to set up special print jobs for colour photographs and text documents For details about using the printer driver features see Chapter 4 Using the Printer Driver Reference ...

Page 23: ... Click the Start button point to Settings and click Printers The Printers window opens 2 Click the Canon S800 printer icon to highlight it 3 From the File menu select Properties The Printer Properties dialog box opens 2 3 Use this procedure to open the printer driver directly from the Windows desktop 1 ...

Page 24: ...er driver directly Windows automatically adds some additional tabs General Details etc For details about using these tabs refer to your Windows documentation or on line Help The other tabs are identical to the ones you see when you open the printer driver from a software application Use the options on the Maintenance tab to clean the print head and execute test prints For details see Chapter 6 Tro...

Page 25: ...ance 1 Click a tab to view the settings for each tab 2 After changing settings on a tab click the OK button The settings you changed are saved and the Printer Properties dialog box closes Click the Apply button to save the settings you have changed on the tab without closing the printer driver Memo To view the printer driver settings click a tab on the Printer Properties dialog box 1 2 ...

Page 26: ... You can restore all the printer driver options and features to the default setting on each tab 1 Click the tab for the settings that you want to restore to the defaults 2 Click the Defaults button The printer driver settings are all restored to their original settings 3 Click the OK button to save the restored default settings and close the printer driver What are the default settings 1 2 3 ...

Page 27: ...t is the BJ Background Monitor What is the BJ Backgrounder What is the BJ Printer Monitor Cancelling a print job Changing the order of queued print jobs This chapter describes all the programs that support the printer driver when a print job is executed Before you use the printer make sure that you know the purpose of these utility programs and how they are used ...

Page 28: ...atus tab 2 Click the Guide tab to display a message that describes a solution for the problem Clicking the Next button displays the next solution The BJ Status Monitor operates only in an environment that supports bi directional communication between the printer and computer If the BJ Status Monitor does not display when an error occurs see Chapter 6 Troubleshooting After you solve the problem and...

Page 29: ...progress of the print job click this icon on the taskbar to open the BJ Status Monitor 1 Click the icon labelled Canon BJ Status Monitor on the task bar The BJ Status Monitor opens 2 The progress of the print job is displayed on the Printer Status tab Cancelling a print job You can also cancel a print job with the BJ Status Monitor For details see Cancelling a print job The BJ Status Monitor close...

Page 30: ...e tab and click the Start Status Monitor button The BJ Status Monitor opens 2 Click the Ink Information tab A graphic displays shows you the amount of ink remaining in each ink tank Opening the printer driver directly You can specify how the BJ Status Monitor opens by pulling down the Options menu in the BJ Status Monitor and selecting an option For details refer to the BJ Status Monitor on line H...

Page 31: ...und Monitor Application Print Document The name of the software application used to create the file and file name The printer mark is displayed here to mark the print job that is currently executing Page s Size The number of pages in the print job and the size of the file Time Date The time and date that the print job was started from the software application The BJ Background Monitor allows you t...

Page 32: ...n BJ Background Monitor icon on the taskbar 2 Check the print jobs queued for printing Cancelling a print job You can cancel a print job queued for printing For details see Cancelling a print job Changing the order of printing You can change the order of the print jobs queued for printing For details see Changing the order of queued print jobs To close the BJ Background Monitor From the File menu ...

Page 33: ...int job in progress The Pause button becomes the Resume button while pausing a print job Click the Resume button to restart the paused print job Displays the progress of the print data transfer as an illustration The BJ Backgrounder closes automatically when the print job is completed Memo When you are using background printing the BJ Backgrounder monitors the progress of the print data transfer f...

Page 34: ...e of the port connection status ink remaining and other information of all the Bubble Jet printers What is the BJ Printer Monitor BJ Printers Displays various information for all the printers connected Printer icons Reports errors and alerts by displaying an icon Error Alert Normal For more details double click the icon to open the BJ Status Monitor for the corresponding printer Ink Information Wh...

Page 35: ... BJ Printer Monitor completely right click the BJ Printer Monitor icon in the taskbar and select Exit BJ Printer Monitor from the pop up menu If you open the options menu and select Start when Windows is started the BJ Printer Monitor will open every time you start Windows To open the BJ Printer Monitor double click the icon in the taskbar Memo USB connected Printer Displays the status of a printe...

Page 36: ... Cancelling a print job with the BJ Backgrounder When the BJ Backgrounder dialog box is on the screen use the following procedure to cancel the print job 1 Click the Cancel button A message asks you to confirm that you want to cancel the print job 2 Click the OK button The print job is cancelled 1 ...

Page 37: ...or When the Background Printing option is switched off use the following procedure to cancel the print job 1 Click the Canon BJ Status Monitor icon on the taskbar The BJ Status Monitor opens 2 Click the Cancel Printing button 3 When a message asks you to confirm that you want to cancel the print job click the OK button The print job is cancelled 1 2 ...

Page 38: ...ollowing procedure to cancel the print job in progress or queued for printing 1 Click the Canon BJ Background Monitor icon on the taskbar The BJ Background Monitor dialog box opens 2 To cancel the print job in progress click its name in the list to highlight it 3 From the Edit menu select Delete A message asks you to confirm that you want to cancel the print job 4 Click the OK button The print job...

Page 39: ...Background Monitor icon in the taskbar The BJ Background Monitor opens 2 Click the name of the print job that you want to move up or down in the queue to highlight it 3 Drag and drop the selected print job at the new position in the queue You can use the BJ Background Monitor to change the order of the print jobs queued for printing 1 ...

Page 40: ...ed printing Applying stamps to pages Printing an artistic background behind text Printing a full colour image in one colour Using the simulated illustration feature Printing on both sides of a page Creating a large poster from one image Printing a booklet Printing on thick paper Adjusting ink density Adjusting the print quality and halfton ing Using the Image Optimizer Using the Photo Optimizer PR...

Page 41: ...ptimum settings will be selected for you What is the print mode When you select a print mode the optimum quality colour and media type settings are all selected automatically For more details about adding and removing print modes or changing the order of appearance in the Choose Print Mode box refer to the printer driver on line Help Reference Available Print Modes This section describes how to se...

Page 42: ...ettings for printing on plain pa per Recommended for documents that contain mostly text Settings recommended for printing photo graphs especially images that contain many gradations of colour Settings recommended for printing docu ments that contain text mixed with photo graphs illustrations graphs etc The printer driver detects colour photographs and graphics and automatically selects the appropr...

Page 43: ...automatically for selected print mode You can change the Media Type setting to match the type of media loading in the printer 3 Make sure that the Page Size and Orientation settings are the same as the settings selected in the software application If these settings are different you can change these settings on the Page Layout tab After you select a print mode icon if you change a setting like Med...

Page 44: ...ed or disabled for some print mode settings on the Print Quality slide bar For details click the Help button Any settings that you change for the current print job are restored to their print mode default settings after the software application is closed Memo 4 5 Click the Advanced button if you want to check the settings To change the method of the paper feed change the Paper Feed setting To adju...

Page 45: ...andard page size settings This procedure sets the user defined page size Custom size setting 1 Click the Page Layout tab click the Page Size setting and select Custom Size from the pull down list 2 In the Custom Paper Size dialog select the Unit for measurement then enter the Width and Height for the paper size 100mm Maximum size Minimum size 100mm 241 3mm Manual Feed 584 2mm Automatic Feed 355 6m...

Page 46: ...A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A ...

Page 47: ...A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A ...

Page 48: ...colours printed black Colour image printed with greyscale This Grayscale Print option can be combined with the Simulate Illustration option on the Special Effects sheet 1 On the Main tab click and check on the Grayscale Print box or On the Main tab click the Advanced button then click and check on Grayscale Print on the Quality tab Memo Colour images can be printed with greyscale ...

Page 49: ... A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A...

Page 50: ...document you can also collate the pages These features are especially useful for large print jobs because separating and sorting printed pages is not required 1 On the Page Layout tab enter the number of Copies that you want to print 2 Click and check on the Reverse Order Collate or both boxes Collated Reverse and Collated Normal print order Reverse order 3 3 2 2 1 1 1 1 2 2 3 3 3 2 1 3 2 1 3 2 2 ...

Page 51: ...Stamped document pages After you click the Define Stamp button you can enter the text for an original stamp select the colour for the stamp and position the stamp on the page For details refer to the printer driver on line Help 1 On the Stamp Background tab select the stamp from the Stamp drop down list 2 If you want to change the stamp size or colour click the Define Stamp button Memo 1 2 Colourf...

Page 52: ...For details refer to the printer driver on line Help 1 On the Stamp Background tab select the background from the Background pull down list 2 If you want to adjust the page file or position the background on the page click the Select Background button Memo Let s Party Let s Party We re having a house warming party Time PM 9 00 Be on Time yyyyy yyyyy yyyyy yyyyy Cooking Class Information We will sh...

Page 53: ... Effects options can be used with the Simulate Illustration option Monochrome Effects are not available for text 1 On the Main tab click the Advanced button 2 Click the Special Effects tab click and check on the Monochrome Effects box then select a colour Memo Printing a full colour image in one colour Sepia print Original Blue print A full colour image can be printed in one colour 1 2 ...

Page 54: ...Simulate Illustration feature can be used with a Monochrome Effects selection The Simulate Illustration feature is not available for text 1 On the Main tab click the Advanced button 2 Click the Special Effects tab click and check on the Simulate Illustration check box and drag the slide bar to adjust the Contrast Memo A colour photograph can be converted to simulate an hand drawn illustration to c...

Page 55: ...h require large amounts of ink photographs illustrations etc 1 On the Page Layout tab click and check on the Duplex Printing box 2 For the binding method click and check on the Long side stapling button or Short side stapling button When the print job starts the first side of the first page prints Follow the instructions on screen to load the printed sheet and click the OK button to print on the o...

Page 56: ... where to cut or paste 1 On the Page Layout tab click and check on the Poster Printing button then click the Specify button that appears to the right 2 In the Poster Printing dialog box select number of sections you want to print for the poster and set the other options Click the OK button to enable the settings Memo 1 2 Creating a large poster from one image 2 x 2 4 sheets 3 x 3 9 sheets Poster p...

Page 57: ...nting job you can also insert blank pages specify the binding edge and margin and add a Frame Border For details refer to the printer driver on line Help 1 On the Page Layout tab click and check on the Booklet Printing button then click the Specify button that appears to the right 2 In the Booklet Printing dialog box select the options for the print job Click the OK button to enable the settings M...

Page 58: ...er Paper for the Media Type in the printer driver Selecting thick paper for the Media Type 1 On the Main tab select Other Paper for the Media Type 2 When a message asks you to confirm that you want to change the paper feed method click the OK button 3 Follow the procedure on the next page to set the thick paper manually 1 This section describes how to print on thick paper ...

Page 59: ...d on 2 With the print surface facing up align the sheet with the left side of the manual feed slot and insert the sheet into printer until it stops Hold the sheet in place for about 1 second until the printer grabs the sheet and feeds it partially into the printer Thick paper must be fed one sheet at a time To avoid paper jams and other problems never try to feed paper that is thicker than 0 6mm C...

Page 60: ...r too light you can adjust the amount of ink used for the print job to make the image lighter or darker 1 On the Main tab click the Advanced button 2 Click the Colour tab and drag the Intensity slide bar left for a lighter image or right for a darker image Light Normal Dark 1 2 This section describes how to adjust ink density ...

Page 61: ... Quality tab and adjust the Print Quality or Halftoning settings as required You may not be able to select some settings for these features depending on the Media Type selection Try to perform the adjustment with the settings that are available Print Quality Move the slide bar to the right toward Fine for higher print quality when you do not need fast printing If you select the rightmost setting f...

Page 62: ...and automatically select the best halftoning method for the print job If you click this check box off you can select one of three settings Fine Fast Simplifies halftoning processing for high speed printing Select Fine Fast for text or tables Fine Smoothes different colours with a constant pattern of dots Select to render a wide range of colours into intermediate tones to make colour boundaries sha...

Page 63: ... smooth jaggies in rough images you have captured from Internet home pages or other sources 1 On the Main tab click the Advanced button 2 On the Quality tab click and check on the Image Optimizer box Before image optimisation After image optimisation 1 2 This section describes how to use the Image Optimizer option ...

Page 64: ...or colour lapse caused by fluorescent or incandescent lighting lighten overexposed dark images and darken under exposed light images 1 On the Main tab click the Advanced button 2 On the Quality tab click and check on the Photo Optimizer PRO box If you want the Photo Optimizer PRO to process the entire page click and check on the Whole Page box Otherwise only the photo image on the page is processe...

Page 65: ...e Output Style and Brightness settings below ICM Colour Adjustment If you are using a version of Windows other than Windows 95 you can match printed colours with the image colours you see on the monitor with the ICM Image Colour Matching feature To take advantage of this feature click and check on the Use ICM box The Use ICM box is displayed only after the printer driver has been installed in a Wi...

Page 66: ... the image is a photograph or a graphic image and automatically select the appropriate colour matching mode Brightness Adjusts the contrast between intermediate tones that fall between white and black For more details about the Colour Balance Output Style and Brightness options refer to the printer on line Help 1 On the Main tab click the Advanced button 2 Click the Colour tab click and check on t...

Page 67: ...rect sunlight and do not attempt to dry them with drier or any other type of applied heat Storing Printed Documents Store printed pictures in an album a plastic folder or a glass frame where it will not be exposed directly to air Protecting pictures from direct contain with the air and from direct sunlight prevents deterioration of the colours Do not store printed pictures in albums with a plastic...

Page 68: ...rk and make sure that the printer is switched on 3 Raise the paper rest Lower and pull out the paper output tray and slide the paper guide to the left To avoid jamming the printer never use transparencies that are not specifically recommended for the S800 such as transparency films designed for use photocopiers or other printers Use only Transparency CF 102 with this printer Memo 2 3 3 Printing on...

Page 69: ...ck 6 Align the stack with the right side of the sheet feeder and insert it into the printer Slide the paper guide to the stack so it is snug not too tight Always handle transparencies by the edges to avoid touching the print surface with your bare fingers To avoid jams and multiple feeds if the transparencies are curved load them with the curved side up You can load up to 10 transparencies in the ...

Page 70: ...hoose Print Mode box click the Print Mode icon appropriate for the print job and select Transparency for the Media Type 8 Confirm that A4 is selected for the Page Size 9 Click the OK button to close the Printer Properties dialog box Follow the instructions of the software application you are using to complete the print job 7 8 9 ...

Page 71: ... printed film by the edges and never touch the printed surfaces Allow at least 15 minutes for the film to dry To prevent spoiling the printed surface of the film after the film is dry cover each sheet with one sheet of plain paper to protect its printed surface Cover each film with a plain sheet of paper even if you intend to store the film in a clear plastic folder Memo ...

Page 72: ...s recommended 1 Using the software application create the text and artwork for the banner design 2 Lower the paper thickness lever to the mark and make sure that the printer is switched on 3 Lower and pull out the paper output tray and slide the paper guide completely to the left Welcome to House warming Party 3 2 3 Use this procedure to print a party or advertising banner on Banner Paper ...

Page 73: ...e maximum number allowed tear off a strip seven sheets long 5 You can print on either side of Banner Paper Set the stack behind the sheet feeder align the first sheet with the right side of the sheet feeder insert it in the sheet feeder and then slide the paper guide to the edge of the sheet leaving 1mm gap between the edge of the sheet and the paper guide To avoid tearing the paper position the s...

Page 74: ...rest gently crease the line between the first and second sheet 7 Arrange the printer so the printed banner can hang over the edge of the desk or work table as they are ejected from the printer Ensure that wet ink on the surface of the sheets does not come into contact with the floor or surface of the desk or worktable Memo 6 7 ...

Page 75: ... or party banner cont 8 Open the printer driver On the Main tab select the print mode icon for the print job under Choose Print Mode then select Plain Paper for the Media Type 9 Click the Page Layout tab and select A4 for the Page Size 10 Click the Banner Printing button 8 9 10 ...

Page 76: ...ia Creating an advertising or party banner cont 11 Read the message and click the OK button then click the OK button to close the Printer Properties dialog box Follow the instructions of the software application you are using to complete a print job 11 ...

Page 77: ...recommended 1 Using the software application capture or create the photograph or create the design that you want to transfer to the T shirt 2 Raise the paper thickness lever to the mark and make sure that the printer is switched on 3 Raise the paper rest lower and pull out the paper output tray and slide the paper guide completely to the left Creating an original T shirt design with a T Shirt Tran...

Page 78: ...e side without the green lines align sheet with the right side of the sheet feeder and insert the sheet into the printer 5 Open the printer driver select the print mode icon for the print job under Choose Print Mode then select T Shirt Transfer for the Media Type If the T Shirt Transfer is curled bend it slightly in the opposite direction to flatten before you load it in the sheet feeder Memo 5 ...

Page 79: ...ected for the Page Size 7 Click the OK button to close the Printer Properties dialog box Follow the instructions of the software application you are using to complete the print job 8 Remove the T Shirt Transfer from the paper output tray as soon as printing is completed Do not allow printed transfers to stack up on the paper output tray 6 8 7 ...

Page 80: ...ansfer TR 201 package to apply the transfer to a T Shirt Apply the transfer to a T shirt as soon as it is finished printing For details about how to apply the transfer refer to the instructions provided with the package of T Shirt Transfer TR 201 The photo or design is printed on the transfer reversed mirrored so it will display correctly after it is transferred to the T shirt Memo ...

Page 81: ...eaked Printing will not start or halts before completing print job Paper will not feed or jams POWER ERROR lamp blinks orange Message is displayed on the screen Other problems If you cannot solve the problem This chapter describes what you should do in a situation where you do not understand a procedure and how to solve minor problems If you experience a problem select the heading that best descri...

Page 82: ...inting a nozzle check pattern Cleaning the print head Deep cleaning the print head Replacing ink tanks This section describes streaked printing and how to correct the problem by cleaning and aligning the print head Perform these procedures as soon as a problem occurs in order to maintain sharp printing ...

Page 83: ...Status Monitor is not available open the front cover and check the level of ink in the ink tanks If an ink tank has run out of ink replace it Reference Memo Is the paper or special media loaded correctly with the print side up Some special media have only one correct print side For details refer to the instructions that you received with the media package Is one or more ink tank out of ink On the ...

Page 84: ...clogged or worn out You can determine this by printing a nozzle check pattern Print a nozzle check pattern If pattern 1 is broken clean the print head If pattern 2 is streaked vertically with white align the print head Clean the print head After cleaning the print head print another nozzle check pattern If the pattern is not crisp and clear clean the print head and print nozzle check patterns up t...

Page 85: ... causes poor printing cont Deep cleaning the print head Reference Deep clean the print head After deep cleaning the print head print a nozzle check pattern Call for Service If you determine that the print head is worn out or damaged call for service ...

Page 86: ...he nozzle check pattern icon For details about switching on the printer and loading paper see the Setup Guide or User s Guide Opening the printer driver directly You can also start printing a nozzle check pattern with the printer operation panel Make sure paper is loaded in the sheet feeder Press and hold down the RESUME button until the lamp flashes twice then release Reference Memo 2 At the firs...

Page 87: ...ead the next message and click the OK button 5 Visually check the nozzle check pattern and check colour patterns for each nozzle If patterns 1 is broken the print head requires cleaning If pattern 2 is streaked vertically with white the print head requires alignment Cleaning the print head Aligning the print head Reference 3 4 ...

Page 88: ...n the print head only when you need to correct a problem Deep cleaning the print head Opening the printer driver directly Cautions Reference 2 If the nozzle check pattern shows that the lines are broken you should consider that the print head requires cleaning After cleaning the print head if printing is still not normal check the ink tanks and make sure that they have sufficient ink In one or mor...

Page 89: ...WER ERROR lamp blinks green until print head cleaning is finished Always wait for the lamp to stop blinking print head cleaning requires about 30 seconds 4 Read the next message and click the OK button You can also start print head cleaning with the printer operation panel Press and hold down the RESUME button the lamp flashes once then release Memo 3 4 ...

Page 90: ...e low the BJ Status Monitor will display an ink low warning If no message is displayed open the front cover and check the levels of the ink tanks visually If ink is low replace the empty ink tank s If ink is not low clean the print head and print nozzle check patterns up to 5 times If the results of the nozzle check pattern are still unsatisfactory deep clean the print head Printing a nozzle check...

Page 91: ... deep cleaning icon Opening the printer driver directly Frequently cleaning and deep cleaning the print head when not required will waste ink Clean and deep clean the print head only when you need to correct a problem Reference Cautions 2 If the ink levels in the ink tanks are sufficient and print head cleaning does not solve the blurring or streaking in your prints deep clean the print head ...

Page 92: ... blinking deep cleaning requires about 1 minute 4 Read the next message and click the OK button 5 Print a nozzle check pattern and check the patterns to determine if deep cleaning improved the performance of the print head 6 If the nozzle check pattern is still not crisp and clear after deep cleaning the Printhead may be damaged and worn out Call for service to fix the problem Printing a nozzle ch...

Page 93: ...atible with the Printhead If more than one ink tank requires replacement remove and replace each empty ink tank one at a time to avoid mixing them and installing one in the wrong slot If an ink tank is installed in the wrong slot printing will not execute normally To ensure the correct flow of ink from the ink tank never touch the ink port on an ink tank Replace empty ink tanks without removing th...

Page 94: ...range protective cap with your thumb and slowly twist in the direction of the arrow and remove it To prevent staining your hands with ink do not press in on the sides of an ink tank 5 Set a new ink tank lightly in the Printhead so it rests at a slight angle in the slot Discard the protective cap according to the local laws and regulations regarding disposal of consumables Never attempt to reattach...

Page 95: ...o the home position The ink tanks should be installed in the following order as shown in the illustration below If the ink tanks have been installed in wrong slots install them in correct slots and then clean the print head If printing is not normal after replacing ink tanks clean the print head Memo Black Photo Cyan Photo Magenta Cyan Magenta Yellow Replacing ink tanks cont Click ...

Page 96: ...the ink tank the printer resumes printing automatically after you close the front cover 1 Open the front cover 2 Replace the empty ink tank with a new ink tank 3 Close the front cover Replacing ink tanks If you want to continue printing without replacing the ink tank immediately press the RESUME button on the printer operation panel to restart the paused print job Reference Memo ...

Page 97: ... Paper supply exhausted 1 Set paper in the sheet feeder 2 Press the RESUME button on the operation panel The paused print job restarts 2 When the paper supply runs out during a print job follow this procedure to re supply paper to the printer 1 ...

Page 98: ...nochrome Printed colours are not clear Printed colour does not match screen colour Colour with uneven or streaked patterns Aligning the print head Text characters broken or printed with the wrong colour If printed colour is not what you expect read this section and follow the instructions to solve the problem ...

Page 99: ...oint Check Point Greyscale printing on Make sure the Grayscale Print box is not checked on the Main tab If the Grayscale Print box is checked click and check it off 1 Open the printer driver 2 Make sure that the Grayscale Print box is not checked If it is checked click and check it off 2 ...

Page 100: ... Canon S800 is selected for the print job For details about opening the Print dialog refer to the manual for your software application If you use the S800 exclusively for daily operations select the S800 as a default printer Check Point Check Point Is the colour printing feature switched off in the software application In the software application there may be an option that allows you to switch co...

Page 101: ... Photo Paper Pro High Gloss Film or other special media These special media are better than plain paper for the reproduction of a wide range of vivid colours Check Point Check Point Is print head clogged or not aligned If the print head is clogged or not aligned the printer will not be able to produce good colour To check the condition of the print head print a nozzle check pattern Printing a nozz...

Page 102: ...Type selection and make sure it matches the media loaded in the printer If the colour settings for the selected print mode are not sufficient you can adjust the colour with the Colour Balance Output Style and Brightness settings For details see Adjusting the colour Check Point Check Point Are you using a refilled ink tank Frequently you may not be able to attain sufficient colour quality with refi...

Page 103: ...e on a monitor display cannot be reproduced in a printed image with exactly the same colours However if there are extreme differences in the colours displayed on the monitor and the colours in the printed image you should check the following items Check Point Check Point Has an ink tank run out of ink or are some of the nozzles on the print head clogged Extreme differences between monitor display ...

Page 104: ...int job Open the printer driver and select the correct Print Mode icon for the print job under Choose Print Mode Check the Media Type selection and make sure it matches the media loaded in the printer If the colour settings for the selected print mode are not sufficient you can adjust the colour with the Colour Balance Output Style and Brightness settings For details see Adjusting the colour Refer...

Page 105: ...Fine 1 Open the printer driver 2 On the Main tab click the Advanced button 3 Click the Quality tab and drag the Print Quality slide bar to the Fine setting Printing will take longer when you set the Print Quality at the finest We recommend that you usually set at the second finest The Print Quality values that you can select are determined by the Media Type that you have selected and loaded in the...

Page 106: ...neven or streaked Print a nozzle check pattern and visually check the condition of the print head If the lines in pattern are streaked with white align the print head Printing a nozzle check pattern Aligning the print head Check Point Check Point Is Diffusion selected for Halftoning Select Diffusion for Halftoning on the Quality tab Adjusting the print quality and halftoning Reference Reference ...

Page 107: ...u notice streaking in printed photographic images align the print head The printer will not print correctly if the print head is not aligned 1 Make sure the printer is switched on and set one sheet of plain paper in the sheet feeder Raise the paper thickness lever to the mark Follow this procedure to print a print head alignment pattern and align the print head ...

Page 108: ...en the printer driver click the Maintenance tab and click the print head alignment icon Opening the printer driver directly 3 Read the message and click the OK button The print head alignment pattern starts to print 4 Read the next message and click the OK button Reference 2 3 4 ...

Page 109: ...7 where the pattern appears to have less vertical white streaking for letters A E Bi directional Alignment Enter the number 5 5 where the pattern appears to have less vertical white streaking for letter F If you are not sure about how to enter the number follow these rules For A Black B Cyan and C Magenta enter a higher number For D Photo Cyan enter the number you entered for A Black For E Photo M...

Page 110: ...Point Are the ink tanks inserted into the correct slots Check the label and make sure that the ink tanks are inserted into the correct slots If any ink tanks are inserted in the wrong slots follow the procedure below 1 Insert the ink tanks into the correct slots 2 Clean the print head 3 Print a nozzle check pattern and make sure that the nozzles for each ink tank are printing correctly If any of t...

Page 111: ...ed mirrored Bottom portion of a page does not print Stamp does not print correctly Cannot execute scaled enlarged reduced printing correctly Single file page prints over two or more pages Selected background prints only on one page Booklet Printing does not execute correctly If bizarre or meaningless characters or symbols print if the print job fails to complete and so on check the following items...

Page 112: ...ers Double click the Canon S800 printer icon If you see a suspended print job in the queue delete it For details refer to your Windows manual Check Point Check Point Is the S800 printer driver selected for the print job Selection of a printer driver other than the S800 printer driver could generate meaningless characters and symbols Open the Print dialog in the software application and confirm tha...

Page 113: ...d printer are tight For details about printer and computer cable connection see the Setup Guide Check Point Check Point Is there a problem with the original file Execution of a print job with a custom document could cause meaningless characters and symbols to print if there is a problem with the content of the original file or if there is a problem with an option in the software application Create...

Page 114: ...ningless characters symbols printing cont Check Point Check Point Is the printer port set for ECP mode If the computer printer port is set for ECP mode this could cause problems Cancel the ECP mode and try again Using the ECP mode ECP mode Reference ...

Page 115: ...g If Landscape is selected select Portrait Check Point Check Point Is the print job set for 90 degree rotation in the software application Some software applications are provided with options that allow setting paper vertically Portrait yet printing horizontally Landscape Check the Portrait and Landscape settings in the software application For details refer to your software application manual If ...

Page 116: ...or image is reversed mirrored Check Point Check Point Is T Shirt Transfer selected for the Media Type 1 Open the printer driver 2 On the Main tab check the Media Type setting and confirm that it matches the media that you are using for the print job 2 ...

Page 117: ...from printing Make sure the size of the paper or special media you are using is selected for the Page Size 1 Open the printer driver 2 On the Main tab confirm that the Page Size setting is correct If the setting is not correct click the Page Layout tab and check the Page Size selection Make sure the correct size is selected for the media that you are using If you are using a software application t...

Page 118: ...ty cable connection at the printer or computer could prevent correct printing Make sure that printer cable connections between the computer and printer are tight Check Point Check Point Is the printer port set for ECP mode If the computer printer port is set for ECP mode this could cause problems Cancel the ECP mode and try again Using the ECP mode ECP mode Reference ...

Page 119: ... 1 Click the Start button point to Settings and click Printers 2 If you see a WPS printer driver installed click its printer icon then select Properties from the File menu On the Printer Properties dialog box click the Details tab and check the port setting 3 If the port selection for the WPS printer driver is the same as the port for the S800 printer driver change the WPS printer driver port sett...

Page 120: ... only Check the settings for the Stamp option on the Stamp Background tab If you want the stamp printed on every page make sure the Stamp first page only box is not checked If this box is checked click and check off 1 Open the printer driver 2 Click the Stamp Background tab If the Stamp first page only box is checked click and check off 2 ...

Page 121: ...the printed stamp hidden behind an image Check the Stamp option on the Stamp Background sheet and confirm that Place stamp over text box is checked 1 Open the printer driver 2 Click the Stamp Background tab If the Place stamp over text box is not checked click and check on Applying stamps to pages Reference 2 ...

Page 122: ...er size selection in the software application must be the same on the Page Layout tab and the size of the paper loaded in the printer must be selected under Printer Paper Size Check Point Check Point Is the Scaling option set for the correct amount of reduction or enlargement set correctly Check the Scaling setting and make sure that is set correctly for reduction enlargement with the paper sizes ...

Page 123: ...same as the Page Size selection in the printer driver Use the same page size settings in the software application and in the printer driver 1 Open the printer driver 2 On the Main tab confirm that the Page Size setting is correct If it is not correct click the Page Layout tab and set the Page Size with the same setting you used for the paper size in the software application 2 ...

Page 124: ...n settings in the software application too large Select smaller margin settings in the software application If the margin settings are not too large or if you cannot change the margin settings increase the number of lines allowed per printed page For details about formatting the page refer to your software application manual Reference ...

Page 125: ...age Check Point Check Point Is Background first page only selected To print a selected background image on every page the Background first page only option must be switched off 1 Open the printer driver 2 Click the Stamp Background tab and check the Background first page only check box If it is checked click and check off 2 ...

Page 126: ...t After Booklet Printing was selected was any Media Type other than Plain Paper selected In order to execute Booklet Printing Plain Paper must be selected for the Media Type Follow this procedure to select Plain Paper for the Media Type 1 Open the printer driver 2 Select Plain Paper for the Media Type setting 2 ...

Page 127: ...Chapter 6 Troubleshooting Contents Index 127 Printed area out of position Printed area has shifted out of position partially missing Printed vertical lines are broken and not sharp ...

Page 128: ... Printing on a paper size larger than the printer driver Page Size setting causes the printed area to shift to the upper left corner of the sheet Follow this procedure to ensure that the Page Size setting in the printer driver is the same as the size of the paper set in the printer 1 Open the printer driver 2 Click the Page Layout tab and select the correct Page Size setting for the paper for the ...

Page 129: ...int job the printed area will shift to the upper left corner of the page Select the correct paper size and load this size paper in the printer to print the job at the reduced size If scaled printing has been set for enlargement When Scaled Printing is set for enlarging the printed area if the size of the paper loaded in the printer is smaller than the correct setting the printed area shifts to the...

Page 130: ... area will shift down to the right and the right side and lower right corner of the print will be cut off Make sure that the size of the paper you are printing on is selected for the Page Size in the printer driver Follow this procedure to set the Page Size selection on the Page Layout tab for the paper loaded in the printer 1 Open the printer driver 2 On the Page Layout tab click the down arrow a...

Page 131: ...ontents Index 131 Printed vertical lines are broken and not sharp Check Point Check Point Is the print head aligned correctly If dull or broken lines appear in the printouts align the print head Aligning the print head Reference ...

Page 132: ...ine 1 Open the printer driver 2 On the Main tab click the Advanced button 3 Click the Quality tab and move the Print Quality slide bar to the right to select Fine Printing will take longer when you set the Print Quality at the finest We recommend that you usually set at the second finest The Print Quality values that you can select are determined by the Media Type that you have selected and loaded...

Page 133: ...acks of printed pages stained with ink Printed pages wrinkled warped wavy Ink spread and blurred on printed sheets Printed surface streaked scratchy not sharp Cleaning the printer If printed pages are stained deformed or streaked read this section and follow the instructions to solve the problem ...

Page 134: ...become stained with ink Cleaning the printer Check Point Check Point Is the next page ejected from the printer before the ink on the page below is dry Printed photographs and other print jobs that use a large amount of ink require sufficient time for the ink to dry When printing several pages remove each page from the paper output tray before the next page is ejected Do not allow printed pages to ...

Page 135: ...int jobs that use a large amount of ink use Photo Paper Pro High Resolution Paper or High Gloss Photo Film The print surfaces of special media are specially coated to absorb large quantities of ink without causing the printed sheets to curl or warp When you use special print media like Photo Paper Pro High Resolution Paper or High Gloss Photo Film make sure that you always print on the specially c...

Page 136: ... print job Lowering the amount of ink used will prevent warping of the paper as it is ejected from the printer 1 Open the printer driver 2 On the Main tab click the Advanced button 3 Click the Colour tab and drag the Intensity slide bar to the left to reduce the amount of ink used for the print job Printing high density images on small size plain paper A5 etc may cause excessive curl in the printe...

Page 137: ...uality The Fine setting reduces the amount of ink used for a print job especially in areas of images where colours are bordered by black thus reducing the amount of ink absorbed by the media 1 Open the printer driver 2 On the Main tab click the Advanced button 3 Click the Quality tab and move the Print Quality slide bar to the Fine position The Print Quality values that you can select are determin...

Page 138: ...you are using plain paper switch to another print media Special print media like Photo Paper Pro High Resolution Paper or Glossy Photo Paper have specially coated surfaces that prevent ink from spreading and blurring on the printed surface Check Point Check Point Is the print head clogged Clean the print head Cleaning the print head Reference ...

Page 139: ...e Intensity setting to reduce the amount of ink used for the print job Lowering the amount of ink used will prevent ink from spreading and blurring on the printed surface 1 Open the printer driver 2 On the Main tab click the Advanced button 3 Click the Colour tab and drag the Intensity slide bar to the left to reduce the amount of ink used for the print job 3 ...

Page 140: ...int on thick paper follow to this procedure 1 Lower the paper thickness lever to the mark 2 With the print surface facing up align the sheet with the left side of the manual feed slot and insert the sheet into printer until it stops Hold the sheet in place for about 1 second until the printer grabs the sheet and feeds it partially into the printer ...

Page 141: ...d come into direct contact with the paper and scratch the print surface Never feed paper manually that is thicker than 0 6 mm If this problem occurs the print head could be dirty Clean the print head Cleaning the print head Check Point Check Point Printing on curled plain paper Printing on plain paper that is slightly curled can cause scratching on the printed surface or the bottom edge of the pri...

Page 142: ...igh density image on plain paper can cause the paper to absorb too much ink and cause the printed sheet to warp or wrinkle and blur the image Follow this procedure to correct this problem 1 Open the printer driver 2 On the Main tab click the Advanced button 3 Click the Colour tab and drag the Intensity slide bar to the left to reduce the amount of ink used for the print job ...

Page 143: ...t Check Point Is the paper feed roller dirty Dirty paper feed rollers can cause roller marks on the surface of the sheet Clean the paper feed roller Cleaning the paper feed rollers Units mm A5 141 2 x 202 0 A4 203 2 x 289 0 Letter 203 2 x 271 4 Legal 203 2 x 347 6 Reference 3 0 mm 28 mm 20 mm 5 0 mm 3 4 mm 1 3 4 mm 2 1 6 4 mm for Letter Legal 2 6 3 mm for Letter Legal Indicates the recommended pri...

Page 144: ...plug the printer Always switch off the printer with the POWER button before you unplug the printer 2 Use a soft dry cloth to wipe the area around the paper output slot To avoid causing a fire never use thinner acetone benzene alcohol or any other type of strong solvent to clean the surface of the printer Before you clean the printer always switch the printer off and disconnect the power cord Cauti...

Page 145: ...r Cleaning Plate provided with the printer to periodically clean the paper feed rollers To perform this procedure you will need The Roller Cleaning Plate provided with the printer Two sheets of plain paper 1 Dampen the two patches on the Roller Cleaning Plate with water If you see water on the front or back surface of the Roller Cleaning Plate wipe it dry 2 Press the POWER button to switch the pri...

Page 146: ...paper output tray then move the paper guide completely to the left 4 With the patches facing up and pointing down set the Roller Cleaning Plate in the sheet feeder Make sure that the Roller Cleaning Plate is hooked correctly to the sheet feeder 5 Move the paper guide to the left side of the Roller Cleaning Plate 3 4 5 ...

Page 147: ...er feed roller cleaning icon Opening the printer driver directly 7 Read the message and click the OK button Paper feed roller cleaning begins The POWER ERROR lamp blinks green for about one minute while the paper feed rollers are being cleaned Wait for the lamp to stop blinking 8 Read the next message and click the OK button Reference 6 7 8 ...

Page 148: ...t 9 Without removing the Roller Cleaning Plate set one sheet of plain A4 paper in the sheet feeder and click the OK button The sheet of plain paper is fed through the printer to remove any water from the paper feed rollers 10 Read the message and click the OK button 9 10 ...

Page 149: ...on The second sheet of plain paper is fed through the printer to remove any water from the paper feed rollers 12 Read the message and click the OK button 13 Read the message and click the OK button 14 Remove the Roller Cleaning Plate from the sheet feeder Wipe the Roller Cleaning Plate dry with a soft dry cloth and store it in a clean location 11 12 13 ...

Page 150: ...t job Printer is not recognised Printer does not switch on after pressing POWER button Printing does not start even after printer receives signal from the computer Printing halts before print job is completed Print job starts but nothing printed on the page Printhead holder does not move to the centre ...

Page 151: ...p to stop blinking Check Point Check Point Has the printer driver been installed Follow the instructions in the Setup Guide to install the printer driver Setup Guide Check Point Check Point Is the printer cable connected securely Make sure the printer cable is connected securely to the printer and computer A poor connection could prevent the printer from operating correctly For details about conne...

Page 152: ...ower cord plug connected securely to the power outlet Check the power cord plug connection and make sure that it is tight A poor connection could prevent the printer from switching on Check Point Check Point Is electrical power supplied to the power outlet Connect another appliance to the power outlet to confirm that the power outlet is supplied with electricity If the problem persists after perfo...

Page 153: ...int Check Point Is the power cord plug connected securely to the power outlet Make sure the power cord plug is connected securely to the power outlet A poor cord connection could prevent the printer from operating correctly POWER ERROR lamp blinking The printer is warming up or receiving data from the computer Wait for the lamp to stop blinking POWER ERROR lamp off The power cord plug is not conne...

Page 154: ...ob that contains a large amount of data During a print job for a photograph or any print job that contains a large amount of data the printer must occasionally wait to process or receive print data In such cases you may have to wait a few minutes for the print job to start When the POWER ERROR lamp is blinking green this means the printer is receiving data from the computer Blinking green ...

Page 155: ...ting the printer cable see the Setup Guide Check Point Check Point Are you using the Canon S800 printer driver If any printer driver other than the Canon S800 is selected for the print job this will prevent the printer from operating correctly Open the Print dialog box and confirm that the Canon S800 is selected as the printer For detailed instructions about starting a print job and opening the Pr...

Page 156: ...ct LPT1 for the destination printer port If the printer and computer are connected with a USB cable via the USB port select USBPRN for the destination printer port 1 Open the printer driver directly 2 Click the Details tab click the down arrow for the destination port setting Print to the following port and select LPT1 if you are using the parallel connection or select USBPRNXX Canon S800 XXXXXX i...

Page 157: ...ter printer receives signal from the computer cont Check Point Check Point Is the printer port set for ECP If the printer port is set for ECP this could prevent the printer from operating correctly Cancel the ECP mode and execute the print job again Using the ECP mode Reference ...

Page 158: ...h cases you may have to wait a few minutes for the print job to re start When the POWER ERROR lamp is blinking green this means the printer is receiving data from the computer If the printer and computer are connected with a parallel cable you can set the ECP mode to speed up printer operation Using the ECP mode Check Point Check Point Is the USB cable longer than 2 metres When you connect the pri...

Page 159: ...cing ink tanks Check Point Check Point Has the printer been printing for a long period Long print jobs occasionally cause the print head to overheat In order to protect the print head the printer will halt temporarily to allow the print head to cool After the print head has cooled the print job will resume automatically Cancel the print job at a good place to break Press the POWER button to switch...

Page 160: ...it green If the lamp is blinking green the printer is warming up Wait for the lamp to stop blinking Check Point Check Point Has the front cover been opened for more than 10 minutes If the front cover remains open for longer than 10 minutes the Printhead holder automatically moves to the home position to prevent the print head from drying out Close the front cover and open it again ...

Page 161: ...tents Index 161 Paper will not feed or jams Paper does not feed from the sheet feeder Envelopes do not feed Paper skews diagonally during feeding Cannot feed paper manually Two or more sheets feeding together Paper jams in printer ...

Page 162: ...Thick paper up to 0 6 mm in thickness can be loaded manually one sheet at a time for printing Printing on thick paper Check Point Check Point Too many sheets loaded in the sheet feeder Make sure that the top of the stack does not exceed the load limit mark embossed on the sheet feeder If the paper still does not feed correctly load fewer at one time Reference Load limit mark ...

Page 163: ...ing Contents Index 163 Paper does not feed from the sheet feeder cont Check Point Check Point Are the sheets wrinkled or warped To avoid paper jams and misfeeds never use paper that is warped wrinkled or deformed in any way ...

Page 164: ... the feed method in the printer driver Check the Paper Feed setting in the printer driver 1 Open the printer driver 2 On the Main sheet click the Advanced button 3 Click the Quality tab and select Auto Feeder for the Paper Feed setting If the paper still does not feed correctly clean the paper feed roller Cleaning the paper feed rollers Reference 3 ...

Page 165: ... see the User s Guide Check Point Check Point Are the envelopes completely flat All the air must be expelled from the envelopes before they are loaded in the sheet feeder If the envelopes are curled bend them in the direction opposite the curl until they are flat Align the stack of envelopes with all the flaps pointing in the same direction Make sure none of the flaps overlaps another envelope Pre...

Page 166: ...de up and pointing down Envelopes will not feed if they are loaded incorrectly If the envelopes still do not feed correctly clean the paper feed roller Check Point Check Point Is the paper guide set correctly The paper guide should be snug but not too tight against the left side of the stack and the stack should be perfectly flat Not setting the paper guide correctly could cause diagonal misfeedin...

Page 167: ...ne time Check Point Check Point Is the paper wrinkled warped or deformed in any way To avoid paper jams and diagonal misfeeds never load paper that is wrinkled warped or deformed in any way Check Point Check Point Is the paper guide set correctly The paper guide should be snug but not too tight against the left side of the stack and the stack should be perfectly flat Failure to set the paper guide...

Page 168: ...t side facing up align the sheet with the left side of the manual feed slot and insert it into the printer until it stops Then hold the paper in place for about 1 second until the printer grabs the sheet and feeds it partially into the printer Check Point Check Point Is the front cover open Close the front cover and try again to load the sheet manually ...

Page 169: ...by tapping them on a flat surface Check Point Check Point Too many sheets loaded in the sheet feeder Make sure that the top of the stack does not exceed the load limit mark embossed on the sheet feeder If the paper still does not feed correctly load fewer at one time Check Point Check Point Is the paper wrinkled warped or deformed in any way To avoid paper jams and double feeds never load paper th...

Page 170: ...it press the POWER button to switch the printer off and open the front cover If you see paper scraps inside the printer remove them If you had to switch the printer off to remove the paper the stream of data from the printer for the print job has been lost and you will have to re start the print job Printing high density images on small size plain paper A5 etc and smaller will cause excessive curl...

Page 171: ...tch the printer off and open the front cover If you see paper scraps inside the printer remove them If you had to switch the printer off to remove the paper the stream of data from the printer for the print job has been lost and you will have to re start the print job Printing high density images on small size plain paper A5 etc and smaller will cause excessive curl in the printed sheets 2 Insert ...

Page 172: ...ace and set them in the sheet feeder Then press the RESUME button Paper jams in printer 3 orange flashes Paper jam Remove the jammed paper and press the RESUME button to cancel the error Paper jams in printer 4 orange flashes Ink tank empty Replace the empty ink tank s Replacing ink tanks 5 orange flashes Printhead not installed correctly Make sure that the Printhead is securely locked down into t...

Page 173: ...the error so you can continue printing When the waste ink tank becomes full further printer operation will not be possible Call for service and request replacement of the waste ink tank The waste ink tank holds waste ink that has been used during print head cleaning and deep print head cleaning When the lamp starts blinking green and orange alternately switch the printer off and unplug the printer...

Page 174: ...Chapter 6 Troubleshooting Contents Index 174 Message is displayed on the screen Write error occurs and the print job halts Application error General protection fault BJ Status Monitor messages Error ...

Page 175: ...sing POWER button Check Point Check Point Are the printer and computer connected securely If the printer cable connections on the printer and computer are not tight the printer will not operate correctly Check both connections and make sure that they are tight For details about connecting the printer and computer see the Setup Guide Check Point Check Point Did a printer error occur When an error o...

Page 176: ... Port selection If you are using USB connection select a USB port USBPRN Check Point Check Point Is spooling operating correctly Use this procedure to cancel spooling and send the print job directly to the printer 1 Open the printer driver directly 2 Click the Details tab and click the Spool Settings button 3 Click the button for Print directly to the printer Opening the printer driver directly Re...

Page 177: ...oint to Settings and click Control Panel 2 Double click the System icon When the System icon is not displayed in Windows Me Control Panel click View all Control Panel options 3 If you are using a parallel connection Click the Device Manager tab double click Ports COM LPT and then double click LPT1 If you are using a USB connection Click the Device Manager tab double click Universal Serial Bus cont...

Page 178: ...er Device status Make sure that no error has occurred Make sure that the Device usage check box is not checked If this box is checked on click and check off If you are using a USB connection On the General sheet confirm the message under Device Status Make sure that no error has occurred Under Device usage make sure that the Exists in all hardware profiles box is checked on If this box is not chec...

Page 179: ...ice is in conflict with this printer port this will cause an error Remove the conflicting devices For details about removing the devices refer to your device manual Check Point Check Point Is the printer driver installed correctly There could be a problem with the printer driver caused by issuing file or corrupted file s Uninstall the printer driver and install it again Uninstalling the printer dr...

Page 180: ...se this procedure to disable the WPS printer driver 1 Click the Start button point to Settings and click Printers 2 If a WPS driver is displayed click the icon to highlight it select Properties from the File menu and click the Details tab Check the setting for the destination port Print to the following port 3 The WPS printer driver is using the same port assigned to the Canon S800 select FILE for...

Page 181: ...n fault Check Point Check Point Are you using a software application intended for exclusive use with Windows 3 1 If you attempt to use a Windows 3 1 software application with Windows 98 etc an error will occur Use a software application that is compatible with your operating system ...

Page 182: ...ory may not exist for the print job Shut down the software applications running in the background and try again Check Point Check Point Does the computer have sufficient memory Refer to the software application manual for the amount of memory required to run the application If there is not sufficient memory to run the software application add memory to your computer For details refer to your compu...

Page 183: ...les to create more space Checking the operating environment of the computer Check Point Check Point Is there a problem with the file you are trying to print If the print job is producing meaningless characters or symbols along with this error there could be a problem with the original file or a problem with one of the features of the software application Create the file again and try to execute th...

Page 184: ... protection fault cont Check Point Check Point Is the printer driver installed correctly There could be a problem with the printer driver caused by issuing file or corrupted file s Uninstall the printer driver and install it again Uninstalling the printer driver Reference ...

Page 185: ... tab to display guidance to help you solve the problem Follow the procedure to remove the error Main messages Here is a list of the BJ Status Monitor messages Printer not responding The used ink tank is almost full A paper jam has occurred Remove the jammed paper from the printer then press the RESUME button The printer is out of paper Load more paper then press the RESUME button Out of ink ...

Page 186: ...Chapter 6 Troubleshooting Contents Index 186 Other problems BJ Status Monitor does not display Cannot perform background printing Printer not recognised by the system Error ...

Page 187: ... capable of bi directional communication the BJ Status Monitor cannot be used If you cannot determine if both the computer and printer cable are capable of bi directional communication contact the computer or printer cable manufacturer Check Point Check Point Has bi directional support been enabled in the printer driver Use this procedure to enable bi directional support 1 Open the printer driver ...

Page 188: ... if there is not sufficient free space available on the hard disk Check the amount of free space available on the hard disk If the hard disk is almost full delete some unneeded files to create more space on the hard disk Checking the operating environment of the computer If you cannot delete files from the hard disk in order to create more space switch off background printing Reference Memo ...

Page 189: ...nnot perform background printing cont Check Point Check Point Is background printing switched on Check the Backgroud setting in the printer driver 1 Open the printer driver 2 Click the Page Layout tab Click and check on the Background Printing box 2 ...

Page 190: ...Wait for the lamp to stop blinking Printer does not switch on after pressing POWER button Check Point Check Point Are the computer and printer securely connected A faulty cable connection at the printer or computer could cause the system to not recognise the printer Make sure that the cable connections between the printer and computer are tight For details about printer and computer connection see...

Page 191: ...Troubleshooting Contents Index 191 Printer not recognised by the system cont Check Point Check Point Has the printer driver been installed Follow the instructions in the Setup Guide to install the printer driver ...

Page 192: ...he following the procedures described in this chapter if you cannot solve the problem prepare a description of the problem then refer to the Contact List that you received with the printer and call for service Checking the operating environment of the computer Transporting the printer ...

Page 193: ...number Confirming the version number of the operating system and amount of memory Use this procedure to find the system version number and memory capacity of your system 1 Click the Start button point to Settings and click Control Panel 2 Double click the System icon When the System icon is not displayed in Windows Me Control Panel click View all Control Panel options 3 Click the General tab 4 On ...

Page 194: ...t Checking the amout of free space on the hard disk Use this procedure to determine the amount of free space on the hard disk 1 Double click the My Computer icon 2 Click the icon for the hard disk drive to highlight it 3 From the File menu select Properties 4 Read and note the amount of Free space 4 ...

Page 195: ... driver Use this procedure to confirm the version number of the printer driver 1 Click the Start button point to Settings and click Printers 2 Click the Canon S800 printer icon to highlight it 3 From the File menu select Properties 4 Click the Main tab and click the About button 5 Read and note the current version number of the printer driver ...

Page 196: ...ose the front cover push down the paper rest and push in the paper output tray 3 Press the POWER button to switch the printer off After the POWER ERROR lamp goes off unplug the printer To prevent a printer malfunction never unplug the printer while the POWER ERROR lamp is lit or blinking 4 Disconnect the printer or USB cable from the rear of the printer and the computer 5 Close the front cover and...

Page 197: ...dex 197 Chapter 7 Advanced Procedures This chapter provides important information that while not directly related to the operation of the printer is of use for special tasks Switching the printer off with the printer driver Using the ECP mode ...

Page 198: ...ching the printer off with the printer driver You can use the printer driver to switch the printer off 1 Open the printer driver click the Maintenance tab and click the power icon 2 Read the message and click the OK button The printer is switched off 2 1 ...

Page 199: ... port selected on the computer ECP mode compatible Selected ECP for the parallel port in the BIOS settings Uses a printer parallel cable to connect the printer to the computer Has the printer driver been installed Confirm that your system can use ECP mode Refer to the hardware specifications in your computer manual or contact your dealer or computer manufacture For details about the BIOS settings ...

Page 200: ...perties 4 Click the Maintenance tab and click the Custom Setting button 5 Click and check on the Set printer to ECP mode box 6 Click the Send button to send the setting to the printer While you are printing in the ECP mode if the printing does not execute correctly repeat the procedure above then click and check off the Set printer to ECP mode box Next click the Send button Switch the printer off ...

Page 201: ...endices Printer part names and functions Updating the printer driver Uninstalling the printer driver These Appendices contain some information that while not directly related to the operation of the printer is of use for special tasks ...

Page 202: ...the sheet feeder guides the paper and ensures that it feeds straight without skewing Paper output tray Holds printed sheets as they are ejected from the printer Always lower the printer output tray and extend the tray and extension before you start a print job Front cover Open the front cover to install the Printhead and ink tanks install the optional Scanner Cartridge and to remove paper jams She...

Page 203: ...ows manual feed of thick paper or other print media one sheet at a time Rear View Printer cable connectors Provide connection points for a parallel or USB cable Connect one end of the cable here and the other end to the computer Power connector Provides connection point for the Power cord ...

Page 204: ...204 Printer part names and functions cont Printhead holder Install the Printhead or the scanner cartridge here Printhead lock lever Locks and unlocks the Printhead or scanner cartridge for installation and removal Internal View ...

Page 205: ...proved features By updating your printer driver you could solve some of the minor problems you have experienced with the old driver Always acquire and use the most recent version of the printer driver for your printer Before you install a new printer driver always uninstall the previous version of the printer driver For details refer to Uninstalling the printer driver Reference ...

Page 206: ...irm that you want to uninstall the printer driver Uninstallation of the printer driver begins 3 When uninstallation is finished read the message and click the OK button This completes the uninstallation procedure When you are asked to confirm that you want to restart your system click the OK button to restart Memo Use this procedure to uninstall the previous version of a printer driver ...

Page 207: ...ss of job printing in the background BJ Printer Monitor Recognises and monitors the status of the printer selected for the print job to keep you informed about the status of the printer ink tank level errors etc This feature is convenient when you have more than one printer connected to your system BJ Status Monitor A part of the printer driver which monitors the status of print jobs as they execu...

Page 208: ...ails button to display a series of numbers and letters describing the error Note these numbers and letters and contact your computer manufacturer or software supplier Greyscale Print Removes all colour information from the image and prints only in black white and intermediate greys Halftoning The colour and shape of the printed image are represented with arrays of dots This method of arranging dot...

Page 209: ...rd disk and performs settings automatically so you can use the software application LPT1 The name of the standard parallel printer port used by Windows Maintenance Contains the functions that allow you to maintain the performance of the printer such as cleaning the print head cleaning the rollers etc nozzle check pattern Tiny jets called nozzles spray ink onto the surface of the paper during print...

Page 210: ...ctly A dried or clogged print head can be corrected by print head cleaning and deep print head cleaning print head cleaning Cleans the nozzles of the print head on the Printhead after they have become clogged print head deep cleaning Cleans the print head more thoroughly than cleaning Deep cleaning consumes ink so use it sparingly only have cleaning has failed to correct the problem Print Mode Pro...

Page 211: ...ating correctly You can perform two test prints with the printer driver the nozzle check pattern and the print head alignment pattern uninstall A method for removing program files from your hard disk You should always follow the correct procedure for uninstalling a software application rather than attempting to remove applications by just deleting their files For details refer to your software app...

Page 212: ...5 187 Booklet Printing 57 126 Brightness 66 C cancelling a print job 15 36 cleaning the paper feed rollers 145 cleaning the paper output slot 144 cleaning the print head 88 cleaning the printer 144 Colour Adjustment 65 66 Colour Balance 65 66 Colour tab 60 65 66 136 139 142 Copies 50 D deep cleaning the print head 91 default settings 26 Diffusion 62 digital camera 64 E ECP 114 118 157 158 208 enla...

Page 213: ...86 88 92 101 103 106 110 159 209 O OHP film 68 opening the printer driver 20 operating environment of the computer 193 Orientation 43 49 115 Output Style 65 66 P Page Layout 25 Page Layout tab 43 45 46 47 49 50 55 56 57 123 130 page ordered printing 50 Page Size 43 117 123 128 130 paper feed method 44 paper feed rollers 145 Paper supply exhausted 97 parallel 176 178 203 Photo Optimizer PRO 64 poor...

Page 214: ... 46 122 129 Short side stapling 55 Simulate Illustration 54 special print media 135 138 Spool 176 spooling 211 Stamp 51 Stamp Background 25 Stamp Background tab 51 52 streaked patterns 105 T thick paper 58 140 transporting the printer 196 Troubleshooting 81 U uninstalling a printer driver 206 update the printer driver 205 USB 176 178 203 211 V version number of the operating system 193 version num...

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