Canon EOS C300 Mark III, Manual

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Troubleshooting
Network Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are
using.
This function is not compatible with the current lens.
- The selected setting is not compatible with the lens currently attached to the camera and cannot be used.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer.
Unable to recover data
- Could not recover the selected clip. Save your clips and delete the clips that could not be recovered (
A
145).
- The camera may not be able to recover clips when there is not enough space on the card. Delete recordings (
A
145)
to free some space.
When [Slow & Fast Frame Rate] is set higher than 60 (fps), the Magnification function cannot be used.
- You attempted to use the magnification function with the sensor mode set to [Super 35mm] and slow & fast motion
recording activated with a shooting frame rate higher than 60. To use magnification, change the sensor mode or set a
shooting frame rate of 60 or lower.
A user with the same login name is already accessing the camera.
- This message appears on the screen of the connected device. Another device connected to the network is already
operating the camera. To use this device, first end the connection on the device accessing the camera.
Another device with the same IP address already connected to the network.
- Another device on the same network has the same IP address as the camera. Change the IP address of the conflicting
device or the camera.
- When using a network with a DHCP server, if the camera’s IP address assignment is set to [Manual Setting], change it
to [Automatic Setting] (
A
173).
Connection refused by FTP server.
- The FTP server is set to allow connections only with specific IP addresses. Check the camera’s IP address (
A
171),
and add it to the FTP server’s permission list settings.
Error code returned from the FTP server for the data session.
- The FTP server terminated the connection. Restart the FTP server.
- Change the file access permission settings on the FTP server to allow reading, writing and accessing logs.
- Allow access permissions to the selected destination folder on the FTP server.
- Check that the FTP server is turned on and working properly.
- Check that there is enough available space on the storage device (hard disk drive, etc.)
Ethernet connection lost.
- You attempted to use an Ethernet (wired) network connection but the Ethernet cable is not connected. Check that the
Ethernet cable is correctly connected to the optional EU-V1 Expansion Unit 1 or EU-V2 Expansion Unit 2 and to the
network device.
- Check that any network hubs, routers and servers are turned on and working properly.
File transfer completion was not confirmed by FTP server.
- The camera did not receive a transfer completion notification from the FTP server for an unknown reason. Turn the
camera and FTP server off and then on again and try the file transfer again.
Incorrect Wi-Fi password.
- Set the correct encryption key on the camera and the access point. If the authentication method is set to [Open
System], the error message [Unable to connect to FTP server.] may appear.
Multiple access points detected. Unable to connect. Retry from the beginning.
- Other Wi-Fi devices are using the WPS function (push button method) to connect. Try the operation again or use other
methods to configure the network (
A
169).