Canon EOS C300 Mark III, Manual

Page: 216 / 254

Troubleshooting
216
Recording to and playing back from a CFexpress or SD card is slow.
- This may occur as recordings are made and deleted repeatedly over time. Save your recordings and initialize the card
(
A
46).
The optional RC-V100 Remote Controller or commercially available remote control does not work.
- Make sure that
>
[
B
System Setup]
>
[REMOTE Term.] is set to [RC-V100 (REMOTE A)] or [RC-V100
(REMOTE B)]* when using the optional RC-V100 Remote Controller, [Standard] when using a commercially available
remote control, or [St RC-V100]* to use both simultaneously (
A
120).
*
Only when the optional EU-V1 Expansion Unit 1 or EU-V2 Expansion Unit 2 is attached to the camera.
- Turn off the camera, reconnect the remote controller and then turn the camera back on again.
- When the currently selected custom picture file is protected, detailed custom picture settings cannot be adjusted
using the RC-V100. Unprotect the file (
A
128).
Cannot adjust the custom picture settings using the RC-IP100 Remote Camera Controller.
- When the currently selected custom picture file is protected, detailed custom picture settings cannot be adjusted
using the RC-IP100. Unprotect the file (
A
128).
Connections with External Devices
Video noise appears on a nearby TV screen.
- When using the camera in a room where a TV is located, keep a distance between the AC adapter and the power or
antenna cables of the TV.
Network Functions
Check This First
Cannot connect with an access point.
- If the network function icon does not turn white, turn off the camera, remove the optional WFT-E9 Wireless File
Transmitter and attach it again.
- Check that the settings on the network device the camera is trying to connect with are correct.
- The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal.
Refer to Precautions Regarding Wi-Fi Networks (
A
217).
Cannot establish a Camera Access Point connection with a network device.
- If the network function icon does not turn white, turn off the camera, remove the optional WFT-E9 Wireless File
Transmitter and attach it again.
- When you reset all the camera settings, all network settings are lost as well. Set up the Camera Access Point settings
again (
A
169).
- The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal.
Refer to Precautions Regarding Wi-Fi Networks (
A
217).
Cannot connect with a wired (Ethernet) network.
- Use a category 5e or better shielded twisted pair (STP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you reset all the camera settings, all network settings are lost as well.
- Check that the network device to which the camera is connected is on and functioning properly. To use 1000BASE-T
connection speeds, make sure to use network devices compatible with Gigabit Ethernet (1000BASE-T).
The (Ethernet) indicator on the optional EU-V1 Expansion Unit 1 or EU-V2 Expansion Unit 2 is illuminated or
flashing in red or is turned off.
- The Ethernet cable was disconnected or the camera cannot connect to the network device. Check the cable
connection and the network device.
• Are the camera, computer or other network devices all turned on?
• Is the network working and correctly configured?
• Are all network devices correctly connected to the same network as the camera?
• When using a Wi-Fi network, are there any obstructions between the camera and the access point or
between the network device used and the access point?