Beijer Electronics korenix JetWave 3220v3 Series, User Manual

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JetWave 3220v3/3420v3 Series User Manual
Page 126
antenna is the same.
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Check with the ISP and ask them check LTE connection condition of your site.
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Mark sure the SIM card has enough quota/budget for both data upload and download. Some
out-of-quota/budget card is only available for Download stream only.
•
Make sure the maximum LTE speed you applied from ISP. The remote connection will also
reduce the performance. Make sure you have enough bandwidth from ISP.
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Download the screen message and debug message to our service engineer.
•
Continuously ping one remote IP address through LTE connection for a while, once the ping is
often timeout, check the status before leave the device on site.
6.2.4
What if the LTE connection is always disconnected, how to
resolve it?
•
Make sure the SIM card is not damaged and you insert the SIM card before power on the
device. Note: If the device supports LTE redundant, you MUST insert two SIM before power on
the device.
•
Make sure you insert the SIM card well, check the SIM status on Web GUI.
•
Make sure the SIM card is available to support LTE connection. It is a simple way to insert it to
smart phone for trail test.
•
Mark sure the SIM card has enough quota/budget for both data upload and download. Some
out-of-quota/budget card is only available for voice only.
•
Make sure the SIM settings. For example the APN number, SIM security…etc. In some
countries, the carrier service provider asks customer input the correct APN name first. The APN
name may be different than its original setting. Please check the with your carrier service
provider and type them correctly.
•
Check whether the antenna supports LTE band or not? Normally, the outlook of the LTE
antenna is the same.
•
Download the screen message and debug message to our service engineer.