C. Troubleshooting
C.1 Troubleshooting List
Problem solving
Problem
Possible cause
Remedy
Event Master unit doesn’t start
The Power supplies are not connected to
a valid power source
Make sure that at least one power supply
is connected to a valid power source.
Make sure that the supplies are well
inserted in their slots. Remove the power
cord and apply a little pressure by using
the handle until both supplies are fully
inserted.
Corrupt con
fi
guration data is in the system. Press and hold the
SEL
and
ESC
keys
while applying power to the unit. Release
these keys when a menu appears asking
to Factory Reset the unit. Perform the
Factory Reset and the unit will boot
normally.
One of the Power Supplies is not coming
on
If the input AC power LED on the Power
supply is off, then the supply is not
receiving a valid AC power
Check the AC power cable and ensure
that the unit is connected to a valid power
source.
If the input AC power LED is green but
the output DC power LED is off or if the
status LED is amber, then the supply is not
producing valid DC output power
If the other Power supply is functioning
normally, swap it with the supply that
doesn’t work. If the problem follows the
power supply, then the you need to replace
the power supply. If the problem stays with
the slot, then the fault possibly lies with the
System Power card. Contact your local
Barco customer service support for further
assistance.
All or most images are unstable or/and
noisy
Temperature issue
Operating ambient temperature must be
higher than 0°C (32°F) and lower than
40°C (104°F).
Run the board diagnostics in order to
detect errors
Leave suf
fi
cient front and rear clearance
to ensure that air
fl
ow through the Event
Master unit is not restricted.
Clean the EMI
fi
lter
A speci
fi
c image is unstable or/and noisy
Bad Input, output, VPU or motherboard
card
Run the board diagnostics in order to
detect errors. If the board diagnostics
doesn’t detect any errors proceed to the
next step.
From the GUI change the output card
from which the image is derived. If the
problem persists, then the issue is not with
the output card. Continue by switching
the input source to a different input card.
If the issue persists then the issue is not
with input card. If the input and output
cards have been ruled out, then the issue
is either with a VPU card or with the
motherboard. In this case, contact your
Barco customer service support for further
assistance.
The Event Master unit and the PC running
the GUI don’t communicate
Cabling/network switch issue
Check all of the Ethernet cables and verify
that they are plugged in. If you are using
a network switch verify that is on and is
operating properly.
Wrong IP address
IP address is not within your LAN range.
Con
fl
ict between network addresses:
Check if the Event Master unit network
address is not already in use by another
device on the local network.
DHCP is not enabled.
When the PC running Event Master
Toolset Software is connected directly
with an Event Master unit, the dynamic
con
fi
guration (DHCP) doesn’t work.
There is no DHCP server in this
con
fi
guration
You need to disable the DHCP option and
enter a static network address compatible
with the PC running the Event Master
control software (range, Subnet mask,..).
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Summary of Contents for S3 series
Page 1: ...Event Master Devices User s Guide R5905948 05 17 07 2017 ...
Page 9: ...Table of contents Index 531 R5905948 EVENT MASTER DEVICES 17 07 2017 5 ...
Page 10: ...Table of contents 6 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 20: ...2 Safety 16 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 66: ...4 Hardware orientation 62 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 90: ...5 Front Panel Menu orientation 86 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 264: ...8 Updating firmware 260 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 268: ...9 General operation example Image 9 3 264 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 285: ...9 General operation example Image 9 25 R5905948 EVENT MASTER DEVICES 17 07 2017 281 ...
Page 288: ...9 General operation example 284 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 316: ...10 Controller orientation 312 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 326: ...11 Controller Configuration 322 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 352: ...12 Controller Operation 348 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 418: ...13 E2 Maintenance 414 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 488: ...16 EC 200 Maintenance 484 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 494: ...17 Environmental information 490 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 512: ...A Specifications 508 R5905948 EVENT MASTER DEVICES 17 07 2017 ...
Page 527: ...C Troubleshooting C TROUBLESHOOTING R5905948 EVENT MASTER DEVICES 17 07 2017 523 ...
Page 528: ...C Troubleshooting 524 R5905948 EVENT MASTER DEVICES 17 07 2017 ...