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Telephoning

Accepting Calls

62

2.4

Accepting Calls

2.4.1 By Lifting the Handset or Pressing a Key

Normal Call

Lifting the handset always accepts the caller who has been waiting the longest
(note the bell symbol in the display).

VIP Call

Calls of this type from authorised subscribers are signalled to you even if you have
activated your call-waiting protection, call-protection or call-forwarding. You hear
the ringing tone:

Call for a Virtual Number (Tele Secretary)

In the OpenCom 100/OpenCom X300, numbers can be configured to which no tel-
ephone and no subscriber are assigned (virtual numbers). The system adminis-
trator can forward a virtual number to another internal number, the number of
your telephone for example.

A forwarded call is signalled on the corresponding call key of your telephone. For
informational purposes the virtual number to which the call was originally made is
shown. The system administrator can also assign the virtual number a name. If this
has been done, the name is shown on the display of your telephone.

H

Lift the handset.

or

g

Press the call key to which the call is being signalled (hands-
free mode).

H

Lift the handset.

or

g

Press the appropriate call key (hands-free mode).

H

Lift the handset.

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Summary of Contents for OpenPhone 73

Page 1: ...OpenPhone 71 73 75 on the Communications Systems OpenCom 100 and OpenCom X300 User Guide ...

Page 2: ...des additional notes and tips on the product We hope you enjoy using OpenPhone OpenCom 100 and OpenCom X300 Product Families This user guide applies to the OpenCom 100 and OpenCom X300 product fam ilies If a reference is made in the text to the OpenCom the description applies to all systems if the individual characteristics are different a special note is given OpenCom 100 Product Family This prod...

Page 3: ...y 17 1 2 8 Info Key 18 1 2 9 Hands Free Open Listening Key 18 1 2 10 Muting Key 19 1 2 11 Disconnect Key 19 1 2 12 Headset Key 19 1 2 13 Enquiry Key 19 1 2 14 Plus Minus Key 19 1 2 15 ESC Key 20 1 2 16 Arrow Key 20 1 2 17 OK Key 20 1 2 18 The Locking of Your Telephone Interface by the System Administrator 21 1 2 19 Labelling the Keys 21 1 3 Display and MenuCards 23 1 3 1 Changing the Language 23 1...

Page 4: ...Internal and External Call Numbers 45 2 2 2 Signalling on the Call Keys 46 2 2 3 Calls in the Call waiting Queue 46 2 2 4 Block Dialling Automatic Dialling 47 2 2 5 Muting 48 2 2 6 Call charge Display Duration Display 48 2 2 7 Adjusting the Volume with the Plus Minus Key 48 2 2 8 Redialling 48 2 2 9 Hands free Open listening Mode 49 2 2 10 Blocked Unblocked Call Numbers 50 2 2 11 DTMF Postdial VF ...

Page 5: ...ansferring an Internal External Call to an Internal Subscriber 66 2 5 3 Transferring an External Call to an External Subscriber 67 2 5 4 MenuCard Subscr Subscriber on hold 68 2 5 5 Internal External Three Party Conference 68 2 5 6 MenuCard Conference 69 2 6 Special Calls Functions 70 2 6 1 Accepting an Appointment Call 70 2 6 2 Baby Call 70 2 6 3 Announcements 71 2 6 4 Answering a Callback 72 2 6 ...

Page 6: ...guration and Query 95 5 4 Setting up an Internet Connection from Remote ISP Trigger Call 96 6 Features and MenuCards 97 6 1 How to Set Features 97 6 2 Main menu 98 6 2 1 MenuCard Main Menu 98 6 2 2 MenuCard Calls 99 6 2 3 MenuCard Call Forwarding 102 6 2 4 MenuCard Messages 105 6 2 5 MenuCard Phone Settings 107 6 2 6 MenuCard Protection 108 6 2 7 MenuCard Connections 110 6 2 8 MenuCard Phone Book ...

Page 7: ...g a Destination 121 6 4 2 Programming Features 122 6 4 3 Stacking or Linking Functions 124 7 Appendix 127 7 1 Notes on disposal 127 7 2 Declarations of Conformity 128 7 3 Tones and Ringer Signals 128 7 4 MenuCards in the Idle State 129 Index 130 ...

Page 8: ...6 ...

Page 9: ... as IP telephones OpenPhone 73 IP and OpenPhone 75 IP These telephones have the same func tionality as the standard system telephones All of the functions described in this guide are also available for the IP telephones The chapter VoIP Telephones starting on page 82 contains a short summary of the information necessary for the IP system telephone user You can activate the features and program fun...

Page 10: ...rther information about any system features described in this user guide please read the Glossary which comes with your communications system You Need Authorisation Most of the features mentioned in this user guide are only available to you if you have the appropriate authorisation This will be set up by your system adminis trator when configuring the communications system If you are unable to use...

Page 11: ...e de You can also contact a headset manufacturer of your own choice of course Use a shielded CAT 5 Ethernet cable STP cable Shielded Twisted Pair cable to connect an IP telephone to a Local Area Network LAN Make sure that no one can trip over the telephone cables 1 1 2 Installation Site Do not install the telephone or its accessories near water moisture or in damp locations near sources of heat or...

Page 12: ... pedestals out press them in slightly a To replace them press the ped estals in slightly a and push them back in b The pedestals lock into place in the notches There are four positions of inclination possible on the OpenPhone 73 and on the OpenPhone 75 see A B C and D depending upon the direction in which the pedestals have been attached Inclination position Degree of inclination A 30 B 26 5 C 23 ...

Page 13: ...wall drill two holes at 120 mm distance apart Insert 6 mm screws in the holes Make sure their heads protrude 2 5 to 3 mm from the wall and mount the telephone onto the screws 1 2 Key Assignments Some of the keys have dual functionality depending on whether you long or short press the key The MenuCards described below are windows that are dis played to enable you to set features and functions For m...

Page 14: ...C ESC OK 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R i Programmable keys Call Key Call key 1 Plus Minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free Open listening key Info key ESC key Arrow key OK key Dial keypad Open Phone 71 ...

Page 15: ...OK 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R ABC C i Programmable keys Call Key Call key 1 Plus Minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free Open listening key Info key ESC key Arrow key OK key Dial keypad Open Phone 73 ...

Page 16: ...2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R ABC C i ESC OK Programmable keys Call Key Call key 1 Plus Minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free Open listening key Info key ESC key Arrow key OK key Dial keypad Open Phone 75 ...

Page 17: ... external number It is possible to assign several external call numbers to the key If you wish to make a call lifting the handset seizes the key and the line you can immediately dial an internal or external number depending on the system setting Long pressing the key displays a MenuCard which allows you to program telephone numbers see the section entitled MenuCard Trunk Key starting on page 120 A...

Page 18: ...am features and destination call numbers yourself directly on the programmable keys of the device that have not been set by the system adminis trator See the chapters on Programming Features starting on page 122 and Programming a Destination starting on page 121 for more information To use a configured programmable key do the following Short key press The programmed destination call number is dial...

Page 19: ...the display Short key press A selection of features that can be used in the current device status e g during a call is shown Long key press The MenuCard for the main menu with all available settings is shown Note You need the appropriate authorisation to operate this key on your system telephone Consult your system ad ministrator if your authorisation has to be changed 1 2 7 C Key C Clear key to d...

Page 20: ...eaker The illuminated LED of the key indicates that hands free telephoning is activated The LED flashes when open listening s activated Situation By pressing the key You receive a call You accept the call without picking up the handset hands free mode the LED is illuminated You have dialled a call number block dialling automatic dialling The call number is dialled You have selected a call number f...

Page 21: ...ed when a call is made via the headset It is also possible to enable a second person to listen in on a call over a connected headset while you are telephoning over the handset To enable press the headset key during the call Open listening over the headset is now activated the LED on the headset key flashes 1 2 13 Enquiry Key R To initiate and end an enquiry call After you have ended an enquiry cal...

Page 22: ...ip If you have already used the plus minus key to open a menu to set the display contrast or the volume your current setting will automatically be applied after three seconds without your using the OK key Oto confirm 1 2 15 ESC Key e Escape key navigates the menu Short key press Exits an open input window without changing its contents or returns you to the menu branches Long key press Exits the me...

Page 23: ...nges according to the time group then it is possible that the interface lock of your telephone will be cancelled Please consult your system administrator if you have any questions about your authorisations For the System Administrator Locking the Keys on the System Telephone Administer authorisation of which keys are functional on the system telephone and which keys are locked over the Configurato...

Page 24: ...see also Call Key of the Telephone Call Key 1 starting on page 15 the text on this key can also be changed The key labelling also appears in the display on the keypad extension KeyExtension 75D Labelling a Key The keys can also be labelled in the Configurator of the Web console in the PBX Configuration Devices System phones menu If the key labelling is changed in the above mentioned manner or on t...

Page 25: ...t and on the OpenPhone 75 also the second line of the display shows additional current information When the telephone is idle you can see the user s name as assigned to the device in the Configurator of the Web console by the system administrator and the time the OpenPhone 75 also displays the day of the week and the date For the system telephones OpenPhone 71 OpenPhone 73 the system administrator...

Page 26: ... annotation texts are displayed During an enquiry call you will see the number of the enquiry call you dialled On the OpenPhone 75 the second info line is used to display connection information also you can for example view the capacity status of a call queue 1 3 3 Key Lines The display next to the keys is assigned to them on a line by line basis Depending on the type of key the following display ...

Page 27: ...s programmed programmed name Key lines on the OpenPhone 73 4 Call key during call state call number if transmitted or the name of the caller if listed in the telephone book 5 Function key programmed name of feature with status display 6 Destination key with name programmed If no name was programmed the display shows the programmed call number instead of the name ESC OK 11 30 Secretary Peters 11 45...

Page 28: ...keys Please refer to the explanations in the section entitled Key Assignments on page 11 The top line of a MenuCard contains the name of the menu or that of the selected feature The lines below it contain all the selectable features or lists of names and call numbers A MenuCard covers some of the key lines but it is still possible to execute all the functions features assigned to the keys e g acce...

Page 29: ...enuCard key M x Depends on the device s status x Main menu 98 Info key i x Info current messages 119 x Active features 119 ABC key A x Telephone book 113 x Language setting display 23 Redial key W x x Redialling list 48 Programmable key g x Program the key 120 Selecting Items from MenuCard Lists Arrow key P The arrow key is used to select items in and or scroll through the MenuCard lists If the li...

Page 30: ...deactivated The plus minus key lets you toggle between the on off states while the OK key moves you to the next item in the setting window OK key O Pressing this key confirms your selection or setting De pending on the feature it is now executed and you can exit the MenuCard or additional setting windows are dis played Escape key short press e This cancels your selection entry without making any c...

Page 31: ...n move the cursor and display the digits that were previously not visible The digits on the right will then disappear from the display field Inputs are always made to the immediate left of the cursor position A short press of the C key Cdeletes individual digits whereas a long press deletes the complete entry 1 3 8 Deleting Lists In displayed lists e g the call list you delete individual items fro...

Page 32: ...your entry to lower case mode The lower case mode remains in effect until you long press a key again If the text passages are more than one line long line breaks are made automati cally at the end of each line You can move the cursor by using the plus minus key Inputs are always made to the immediate left of the cursor position A short press of the C key Cdeletes individual digits characters where...

Page 33: ... that have been saved in the MenuCards remain intact when you exit the menu 1 4 Keypad Extensions With a keypad extension you can extend your system telephone OpenPhone 73 73 IP and OpenPhone 75 75 IP with additional free programmable keys The main menu and call number functions can be stored on these keys In addition the system administrator can program call keys trunk keys team keys busy keys or...

Page 34: ...in the chapter Connecting the Keypad Extension Keypad extension with the features connectable to a sys tem telephone KeyExtension 73P 36 keys with LED indicator Labelling on label strips OpenPhone 73 OpenPhone 73 IP KeyExtension 75D 20 keys with LED indicator 3 keys with LED indicator to shift levels enables program ming of 60 storage locations on each keypad extension Labelling of the keys over t...

Page 35: ...on 73P offers only one level 1 4 3 Labelling a Key on the Keypad Extension Paper strips are used for labelling the key on the KeyExtension 73P keypad extension The keys are either labelled with the default text on the KeyExtension 75D e g when programming a feature key or by entering an indi vidual text when programming the key see also the chapter Labelling the Keys starting on page 21 1 5 Using ...

Page 36: ...press headset key and Zenter the call number The call number is dialled LED of the key Kis illuminated or gpress call key and Zenter the call number and when necessary L press hands free open listening key Hands free open lis tening is switched on LED of the key L flashes You have entered a call number block dialling automatic dialling K Press headset key The call number is dialled LED of the key ...

Page 37: ...Press headset key Listening in over the headset is now activated LED of the key K flashes End Listening in K Press headset key LED of the key K is off You are telephoning over the headset and want to let a second person listen in on the call H Pick up the handset The second person listens in on the call over the handset LED of the key K is illuminated End listening in h Replace handset LED of the ...

Page 38: ...hese requirements please refer to our website at www Aas tra DeTeWe de You can also contact a headset manufacturer of your own choice of course You are telephoning over the handset open lis tening is switched on LED of the key L flashes You want to let another person listen in on the call over the headset K Press headset key Listening in over the headset is now activated LED of the key K flashes E...

Page 39: ...ur telephone has at least one call key via which you can call or may be called On the display this key is labelled with the internal call number under which internal callers can reach you The internal call number is allocated to an external call number under which you may be reached by external callers Alternatively the call key may have a text label The system administrator may have set this up w...

Page 40: ... an external call number The system administrator will inform you what this code is the default setting upon delivery is the code digit 0 Internal call numbers are also entered differently for automatic or manual line seizure You can tell whether or not your telephone has immediately seized an external line by the dial tone after the handset is picked up If you hear the external dial tone your tel...

Page 41: ...Num bers External line seizure automatic or manual and authorisation for dialling external numbers ranked according to local national or international calls can be defined in the Configurator menu User Manager User groups Set tings External and Immediate External line seizure Blocked call numbers are managed in the Configurator menu PBX Configuration Lists Black lists Calling external parties H Z ...

Page 42: ...Com X300 has an entry for this call number the name of the caller will be shown instead of their number Redialling the last call number dialled W Press redial key H Pick up handset Redial a particular number in the redial list W Press redial key P Use arrow key to select number H Pick up handset Accepting a call H G Pick up handset conduct call If you are already telephoning and receive another ca...

Page 43: ... Administrator System Settings for the Call List The Configurator Menu User Manager User groups is where you define whether the call list saves only external only internal or all calls Settings manage extern call list and manage intern call list i Press the info key P Use the arrow key to select the Missed calls menu entry O Press the OK key P Select the entry in the call list with the arrow key H...

Page 44: ...xternal call number The first caller is placed on hold and you now may speak with the second caller You may switch back and forth between calls speaking alter natively with both callers To alternate between callers to toggle R G Press the R key repeat to toggle To end query T Press the disconnect key R G Press the R key Now you may speak with the first caller again G R Press the R key Z Dial the i...

Page 45: ...m Settings for Transferring Calls You can define the length of time after which a user trying to transfer a call is called back in the Configurator menu PBX Configuration System Timer Setting Timeout on diversion to operator External call transfer authorisation is set in the Configurator menu User Manager User groups Setting External to external h Replace the handset in the telephone cradle The in...

Page 46: ...he telephone conversation press the hands free open listening key By switching on the loudspeaker you may continue your call in hands free mode L h Keeping the hands free open listening key depressed replace the handset in the telephone cradle Then release the hands free open listening key G To adjust volume during a call use the Plus Minus key for handset volume or if you re using a headset for h...

Page 47: ...key s with the internal number Example of the assignment of internal and external call numbers The above example shows that the system s external call numbers are first stored in the OpenCom 100 OpenCom X300 The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers call keys As you see telephone 1 and telephone 2 both ring when a call is made to...

Page 48: ...the queue are put through in order of priority baby calls door calls VIP calls other internal and external calls irrespective of the order in which they came in Calls that have been in the queue for too long are removed and the callers then hear the busy tone The period of time until a call is released is set by the network operator In Germany this is usually two minutes and in other European coun...

Page 49: ...settings you can enter all call numbers and correct or add digits to them if necessary without lifting the handset see MenuCard Phone Settings starting on page 107 The number is displayed in the Info line Entries from the redial list the call list and the telephone book that are to be dialled using O also appear in the Info line first The number you have selected is not dialled until you lift the ...

Page 50: ...ard Phone Settings starting on page 107 2 2 7 Adjusting the Volume with the Plus Minus Key Use the plus minus key to adjust the volume of the loudspeaker in hands free open listening mode the volume of the handset during a call via the handset the volume of the headphone during a call via a headset or the volume of the ringer tone when you receive a call When the telephone is in its idle state aga...

Page 51: ... off press the hands free open listening key L To switch to hands free mode long press the hands free open listening key and replace the handset Then release the hands free open listening key P H Select the entry phone number or name and lift the heandset The call number will now be dialled automatically O Alternative If you do not pick up the handset and then press the OK key you can execute the ...

Page 52: ...ignalling In the connection state your telephone is automatically set to VF voice frequency signalling You can use this for example to query an answering machine or a voice mailbox 2 2 12 Keypad Dialling A number of European network operators need the keypad protocol to set fea tures in Germany for example for the Completion of Call on No Reply CCNR feature Depending on your system configuration y...

Page 53: ...all i e on a call by call basis then before making the call select LCR off from one of the MenuCards described in the section entitled MenuCard Selection in the Idle State This is only necessary if LCR has been configured for you in the OpenCom 100 OpenCom X300 Consult your system administrator about this Least Cost Routing LCR can be evaluated with call forwarding to external numbers provided you...

Page 54: ...ed in the system configuration by the system administrator CNIP Feature CNIP is an abbreviation for Calling Name Identification Presentation In addition to the call number the name configured by the caller is also transmitted and displayed on the corresponding call key This assumes that the network pro vider transmits this information with the connection If the caller s number is listed in the Ope...

Page 55: ...call for any other telephone To do this enter the call number of the other telephone If the other telephone is already in the call state e g an answering machine is in announcement mode you pick up the call The subscriber for whom you picked up the call must belong to a user group for M When your telephone is in the idle or the connection state a short press of MenuCard key provides you with state...

Page 56: ...system settings Transmit number For the following call your call number will be presented to the called subscriber This menu item is dependent on the system settings LCRƒoff This switches off the LCR function VIP call Your next internal call is made as a VIP call Main menu This opens the Main menu see the section entitled MenuCard Main Menu starting on page 98 You can also open this menu by long p...

Page 57: ...u lift the handset your telephone is set to automatic line seizure If you hear an internal dialling tone when you lift the handset your telephone is set to manual line seizure You will find a represen tation of the audio signals in the appendix of this user guide For the System Administrator The code digit is defined in the Configurator menu PBX Configuration Trunks Route Setting for the External ...

Page 58: ...ation requires that the headset is switched on see page 108 Z Dial the line seizure code digit presetting 0 and then the external call number H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key Headset operation requires that the headset is switched on see page 108 Press the star key twice Z Dial the internal call number ...

Page 59: ...u can also use a manually entered routing code to record your call charge data for private and business external calls separately The default route External line is always present and cannot be deleted Auto matic line seizure uses the OpenCom 100 OpenCom X300 line seizure code digit for the default route For information on the current routes and their codes please contact your system administrator...

Page 60: ...hed If the Route state function is programmed and you press this key briefly the routing code will be dialled accordingly e g 0 If all lines in the trunk groups or the route are busy the LED on the programmed feature key is illuminated 2 3 7 Ending Calls To end a call If the person you are speaking to ends the call while you are in hands free mode the busy tone for your telephone is switched off a...

Page 61: ...lled subscriber puts down the handset Parked calls are recorded in a list on the system terminal Users can accept the calls from the list in whichever order they wish enabling them to unpark specific calls as required Until his call is unparked the caller will hear music on hold provided music on hold has been configured If the user does not unpark the caller after a certain amount of time he will...

Page 62: ...s can be saved in your network operator s exchange if this service is enabled The function is also pos sible if the caller has already hung up Hints on Booking Numbers Entering a booking number during a call is possible only if the system adminis trator has activated this function for your user group Only then will the Booking number menu item be displayded For external connections established by ...

Page 63: ... a busy internal subscriber not possible for hunt group numbers Pick up select You accept a call for any other telephone To do this enter the number of that telephone If the other terminal is already in the call state e g an answering machine is in announcement mode you pick up the call The sub scriber for whom you picked up the call must belong to a user group for which Call removal authorisation...

Page 64: ... be configured to which no tel ephone and no subscriber are assigned virtual numbers The system adminis trator can forward a virtual number to another internal number the number of your telephone for example A forwarded call is signalled on the corresponding call key of your telephone For informational purposes the virtual number to which the call was originally made is shown The system administra...

Page 65: ...e delay after which calls are automati cally connected in the 5 Auto call Answer sub menu of the Calls MenuCard 2 4 3 Calls During a Conversation On the Same Call Key or g Press the call key to which the call is being signalled hands free mode G You are speaking on the telephone hear the call waiting tone and see the call on your display g Press the call key assigned to the line on which you are s...

Page 66: ...y use the Deflect call function if your user group is authorised to forward calls to internal and or external destinations G You are speaking on the telephone hear the call waiting tone and see the call on your display g Press the flashing call key This puts your first call on hold and connects you to the new caller h T Replace the handset to end the current call or press the dis connect key g The...

Page 67: ...tions Door opener This activates the door opener 2 4 6 Voicebox Queries There are various ways of listening to the messages in your voicebox via OpenVoice from a telephone whose number is not assigned to your voi cebox by calling the voicebox directly from a telephone whose number is assigned to your voicebox by means of the additional menu 9 Voicebox in the Main menu see the section entitled Menu...

Page 68: ...runk calls with the line seizure code digit e g 0 see page 54 or g Press another call key to place an enquiry call with a team member The original call is put on hold while you are consulting with the third person g To toggle i e switch backwards and forwards between the two calls press the key of the held subscriber the LED of this call key flashes and arrow symbol is displayed h T End enquiry to...

Page 69: ...ecifies whether callers continue to hear music on hold on recall or whether they hear the ringing tone again 2 5 3 Transferring an External Call to an External Subscriber An external call can only be transferred to an external subscriber by means of the MenuCard Subscr on hold Note When you call an external number and then transfer this person to another external party you will bear the costs for ...

Page 70: ...k call You can park one or more calls and make other phone calls in the meantime see MenuCard Conversation starting on page 59 Door opener This activates the door opener 2 5 5 Internal External Three Party Conference You have dialled an internal or external enquiry call see the section entitled Enquiry Toggling by means of the R Key or Another Call Key starting on page 66 Note Interconnecting the ...

Page 71: ...m the conference Transfer This removes you from the conference while the two other partici pants remain connected End conference This ends the conference Toggle This breaks up the conference and you can now switch between the two participants Door opener This activates the door opener g Press this participant s call key You are now speaking with this participant while the other participant is on h...

Page 72: ...the handset Elapsed and active appointment calls are displayed in the Info Men uCard 2 6 2 Baby Call You can save an internal or external telephone number in the menu item Baby call of the MenuCard Protection If the menu item has been activated this programmed telephone number is dialled when a specified period has expired default setting is five seconds after you have lifted the handset If you be...

Page 73: ...system terminals is terminated If the called subscriber is a member of a user group for which Intercom protection is active no announcements are made to that subscriber s call number responding to an announcement If you receive an announcement yourself you will hear a special information tone M Briefly press the MenuCard key and P Select Announcement Z Under Dest you enter the telephone number H L...

Page 74: ... call H When you hear the signal on your telephone lift the handset The other subscriber will be called H Lift the handset M Press the MenuCard key P To open the door select the Door opener menu item in the MenuCard displayed G If the doorbell signal is triggered during a call you will hear the call waiting tone g Press the call key to which the door call is being signalled This puts your first ca...

Page 75: ... speak with visitors H 1 0 1 In an enquiry call G R 1 0 1 If you are operating a DoorLine entrance intercom use the following code pro cedure to speak with a visitor H 1 0 2 In an enquiry call G R 1 0 2 Signal when the Handset Is on Hook H Lift the handset If your system is connected to an entrance intercom you can speak to your visitor Otherwise you will hear a special door tone when you lift the...

Page 76: ... the Telephone Book 2 7 1 The Telephone Book Approximately 2 000 entries can be saved in your communications system s tele phone book This number includes the centrally administered telephone book the personal entries of all subscribers and provided you are using the multi company version of the OpenCom 100 OpenCom X300 the entries in the companies telephone books How many entries you can save in ...

Page 77: ...Using the arrow keys you can scroll through the list and select the desired name If there is more than one telephone number under the selected name e g an office number and a private number you can select the desired number from the list O After pressing the OK key you can dial the number with Dial or by lifting the handset or display the telephone numbers of the entry with Info If the handset was...

Page 78: ...ffice Mobile or Private Confirm your selection with the OK key and Dial or by lifting the handset 2 7 3 Speed Dialling All central telephone book entries can also be selected by two digit or three digit speed dialling numbers once they have been configured The two digit speed dialling numbers are in the range 00 99 the three digit are in the range 000 999 Ask your system administrator how many dig...

Page 79: ...n page 63 Select the Phone Book menu item 1 New entry You can add the phone number to a phone book 2 Add You can add the phone number to an existing phone book entry Add Phone Number as New Phone Book Entry P O Select 1 New Entry and press the OK key P O Personal Central Company You can add the entry to your personal phone book If your system administrator has given you or the user group you are p...

Page 80: ...is select the list item Suppress number and press the OK key P O To save the phone book entry select the Save menu item and press the OK key P O Select 2 Add and press the OK key P O Personal Central Company You can add the entry to your personal phone book If your system administrator has authorised you or the user group you are part of accord ingly you can also edit the central phone book and yo...

Page 81: ...s edit lists etc as you usually do All these settings are always saved along with your user interface and placed in the communication system database Which System Phones Can I Use This function is supported on the standard system phones OpenPhone 71 73 75 as well as the IP system phones OpenPhone 73 IP OpenPhone 75 IP please refer to the chapter VoIP Telephones starting on page 82 also The user in...

Page 82: ...en on the OpenPhone 73 and on the OpenPhone 75 the No field will appear on the OpenPhone 71 Z P Under No enter your internal call number and under PIN enter your user PIN If necessary the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface and use or alter your tele phone settings If you have not yet received a user PIN skip this entry...

Page 83: ...configure the OpenCTI 50 so that when you launch the program you are automatically logged in to a system telephone This program also offers logging out of a system phone For more details please refer to the Online Help of the OpenCTI 50 For the System Administrator The Hot Desking function is activated in the menu PBX Configuration Devices Hot Desking This is also where you can configure user inte...

Page 84: ...hort breaks or hear an echo This depends on the transmission quality of the line and is not due to your tele phone functioning improperly If your telephone is being connected to the line or the connection is inter rupted e g if the company network breaks down the required terminal software will be loaded when you reboot the telephone This happens auto matically and may take about 1 minute The tele...

Page 85: ...ver Ethernet If your company network does not supply Power over Ethernet the telephone will require a separate power supply via an additional AC adapter plug product code 4516000 in Britain operate only the AC adapter with the part no 4516001 The AC adapter plug is plugged into the port on the base of the telephone This symbol identifies this port If there are one or more keypad extensions connect...

Page 86: ... and some examples of how they are used please refer to the chapter entitled Team Functions in the Installation and Com missioning guide For information on the display texts please refer to the chapter entitled Display and MenuCards starting on page 23 for information on the call keys refer to the chapter entitled Key Assignments starting on page 11 4 1 Managing Calls in a Team In a team configura...

Page 87: ... seize them separately g To call another team member simply press their team key g The busy key tells you the current status of a team member s telephone enabling you to react correspondingly The LED on the busy key lights up when the number configured for that key is busy If you want to call another team member when the LED is off i e when this team member s telephone is not busy simply press the...

Page 88: ...f the team member are shown alternately in the display You can accept a call for another team member by pressing the appropriate team key on your telephone You can put the accepted call through to the team member using the team key You can change the call signalling mode via the trunk keys see the section entitled MenuCard Team Key starting on page 91 Using Busy Keys g When a call comes in for a t...

Page 89: ... on hold are indicated by the LED flashing slowly on your telephone While the call is on hold you can make an enquiry call to another member in the team and transfer the call The following is a brief description of all call keys trunk key team key busy key and direct call key Enquiry Calls Toggling Transferring g Press the call key of the team member with whom you want to consult The original call...

Page 90: ... a call key e g the trunk key with the telephone number 11 g h Press the Hold feature key to put the call on hold Put the handset on the hook On the team telephones with the telephone number 11 pro grammed on a trunk key or a team key the LED for the pro grammed key flashes The display indicates that a call for the telephone number 11 is put on hold is parked Tell the other team members that a cal...

Page 91: ...the configuration refer to the online help of the OpenCom 100 OpenCom X300 4 2 1 MenuCard Trunk Key g Long press the trunk key for a moment then select 1 Modify text You will see the text currently assigned to the key This text is displayed on the display of your telephone To change the text press O Delete the existing text with the C key and enter new text if required Press Oand confirm this with...

Page 92: ... signalling to this key is to be Optical acoustic Optical only or Acoustic after delay If you select Acoustic after delay specify the number of seconds after which your tele phone is to ring 5 Call protect Switch call protection On or Off for all calls for internal calls only or for external calls only If call protection has been activated this trunk key will only indicate calls by means of a visu...

Page 93: ... only or for external calls only If call protection has been activated this team key will only indicate calls by means of a visual signal even if they are made from a direct call key 4 Ring tone You can set the Volume and Melody for each team key Proceed as described in the section entitled MenuCard Phone Settings starting on page 107 5ƒCall wait prot While you are making a call other calls for th...

Page 94: ...gramming the Call Keys 92 4 2 4 Direct call Key When a direct call key is long pressed no MenuCard is displayed A direct call key is configured exclusively via the Configurator of the OpenCom 100 OpenCom X300 Web console ...

Page 95: ...w to function All the owners of voiceboxes can also call their voiceboxes from external tele phones if they are authorised to do so They can remotely access and edit their messages as well as modify the central settings of their voiceboxes 5 1 Remote Controlled Dialling Call Through Without Internal Number Assignment With Internal Number Assignment Z Enter the reserved telephone number Z Enter the...

Page 96: ...n internal call number via which the dialling is to be performed In the case of remote con trolled dialling there is no check on authorisation Least Cost Routing LCR is used with remote dialling provided the system admin istrator has correspondingly configured LCR and its application in the OpenCom 100 OpenCom X300 Ask your administrator for the configuration applicable to you 5 2 Remote Programma...

Page 97: ...s not deactivated this function in the Configurator PBX Configuration System Settings menu The external call is subsequently ended Note The procedure is aborted if there is a pause of longer than 60 seconds between the entry of two digits With this duration remote controlled functions using GSM cell phones can also be realised 5 3 Remote programmable Voicebox Configuration and Query If the system ...

Page 98: ...pera tionof OpenVoice please refer to the add on guide Open Voice The Voicemail System in the OpenCom 100 and OpenCom X300 Communications Systems 5 4 Setting up an Internet Connection from Remote ISP Trigger Call If the communications system is connected to the Internet via a dialup con nection a user can initiate from external that the system establishes an Internet connection ISP Trigger call Th...

Page 99: ...ogrammed Keys Almost all features can be assigned to your telephone s programmed keys then called up by pressing the key or by switching the function on or off see Programming Features starting on page 122 Using the Star and Hash Keys Many features can be set by entering code digits Code digits are entered using the or keys in combination a specific string of code digits Code digit input is intend...

Page 100: ... types of call forwarding you can program on your telephone The system administrator can also program a type of call forwarding which analyses callers numbers SCF Selective Call For warding This could be why certain calls do not reach you Please consult your system administrator if you have any questions concerning this function 3 Messages This menu group provides information on short messages and...

Page 101: ...uded in your call lists If a caller is listed in the system s telephone book the caller s name is displayed instead of the telephone number A call when busy is indicated by the handset symbol Door calls are shown either with the call number or with the name on the doorbell depending on the type of door intercom in use If a caller has suppressed the display of his or her call number using CLIR the ...

Page 102: ...See also Add Phone Numbers to Telephone Book from Lists or during a Call starting on page 77 Forward You can forward the message to another voicebox with or without a comment Enter the phone number of the other voicebox under Dest and confirm a recorded comment by pressing Info Here you can see a caller s telephone number or name if it is entered in the telephone book and the date time and length ...

Page 103: ... which you want to activate or deactivate the hunt group If this key is assigned to several hunt group numbers select a specific hunt group number or select the option All if the setting is to be activated for all hunt group numbers assigned to this key Note If you are the last reachable member of a hunt group and you log out any further callers will receive a busy signal Tip If you assign a hunt ...

Page 104: ...diately for external callers to one number and call forwarding After Delay for internal callers to another number The system administrator specifies the period of time in seconds after which a call is forwarded when configuring the system If more than one type of for warding is activated Immediately has priority Note All calls to your telephone s numbers with the excep tion of hunt group numbers a...

Page 105: ...the menu if more than one trunk key is configured on your telephone In this case you can configure call forwarding for each trunk key individually Select the key to which the internal telephone number is assigned and which you want to forward from the list The procedure is otherwise the same as that for configuring Divert phone see the previous section 3ƒDivertƒMSN Select the MSN one of the teleph...

Page 106: ...ls are available and which names they are listed under in the menu depends on the type of entrance intercom you have Consult your system administrator if you have questions about the configuration of the door bells Enter the telephone number under Dest as follows For external telephone numbers enter the number directly if line seizure is automatic If line seizure is manual enter the number after k...

Page 107: ...r source telephone by switching off Divert phone If the Follow Me function is active all the telephone numbers of the other tele phone are forwarded immediately with the exception of hunt group numbers 6 2 4 MenuCard Messages MP Select 3ƒMessages followed by 1 Short messages Short messages can be exchanged between users with system terminals When a message arrives an extra window containing detail...

Page 108: ...to be reminded of the appointment for a Single Date enter the date in Date selecting Mo Fr Sa Su or select Every day Activate the appointment with On When you receive an appointment call your telephone will ring for one minute with a steadily increasing volume The appointment number will also appear on the display Press O to query the reason for the appointment 4ƒMessenger You can use the Messenge...

Page 109: ...ferent volumes and melodies to distinguish between four different types of incoming call 1 External calls 2 Internal calls 3 VIP call 4 Door call You can use the 1 Volume and 2 Melody individually for each type of call Select a setting using the keys Note In the Configurator of the Web console you can use the option Dialling tones as cadences to specify whether melodies are to be played in full or...

Page 110: ...adjust the volume of the headset and the microphone to six different levels using menu items 2 Receiver vol and 3 Sender vol Use the plus minus keys to adjust the volume or enter a number between 0 5 8ƒDisplay Select 1 Contrast or 2 Language Contrast lets you adjust the contrast levels of the display using the keys or by entering a number from 0 9 Language enables you to directly select the displa...

Page 111: ... of the user groups configu ration Calls from direct call keys are only signalled visually on this trunk key Note This type of call protection is only activated on the tel ephone on which it was set If your internal telephone number is configured on the trunk or team keys of other tel ephones call protection is not automatically activated on those telephones 3ƒTelephone lock enter your user PIN Ac...

Page 112: ...ator and you are logged in as user on the system telephone you can use this menu item to log out For more information on this function please refer to the chapter entitled Hot Desking Your Telephone Goes Wherever Your Desk Is starting on page 79 6 2 7 MenuCard Connections Note The availability of the following features will depend on the current call state of your telephone These features are also...

Page 113: ...nouncements are made to this person s telephone number 2ƒDoor opener This activates the door opener 3ƒPhone book Opens the telephone book see page 77 4 Note Note a telephone number and name or dial a previously noted phone number 5 Suppress number Your telephone number is not transmitted to the caller for the subsequent external or internal conversation This menu item functions independently of th...

Page 114: ...phone in the handset or in the telephone On Off 5 Hold Hold is a team function The caller is put on hold and can now be transferred to another member of the team see also the section on Holding and Transferring Calls with a Feature Key starting on page 88 6 Intercept The numbers of malicious callers can be saved in the network operator s exchange if they offer this service The function can also be...

Page 115: ...ard you can add edit and delete entries in your personal telephone book If your system administrator has assigned you or the user group you belong to the necessary authorisation you can also edit the central telephone book and your company telephone book You will find more information about company telephone books in the Instal lation and Commissioning guide in the chapter entitled Multi Company V...

Page 116: ...ing number Abbrev no to one or more telephone numbers in the telephone book entry Select Abbrev no and press OK to confirm In the MenuCard Abbrev no select the Office Mobile or Private number and press OK to confirm The system offers you the next free speed dialling number You can either accept this or specify another speed dialling number which is still free Repeat these steps to assign a speed d...

Page 117: ... automat ically suppressed whenever you dial these numbers from the telephone book Select Suppress number and press the OK key to confirm In the Suppress number Men uCard select the telephone number Office Mobile Private and activate the function with On Repeat these steps where necessary to suppress the display of your number for other telephone numbers in the telephone book Exit the setting by s...

Page 118: ...4 rewind 5 pause and 6 fast forward to control message playback You can add the entry to a Phone book or to an existing entry Please see Add Phone Numbers to Telephone Book from Lists or during a Call starting on page 65 P O In the Phone book settings MenuCard select menu item 2 Edit and press OK P O In the Edit MenuCard select the desired telephone book Personal Central or Company Press OK to con...

Page 119: ...enuCard Central Settings In this MenuCard you can define rules and settings for your system s time man agement You can only invoke this MenuCard if your system administrator has con figured the Time control or Configurator active authorisation for your user group MP Select 0ƒCentral settings followed by 1ƒTime control Several time groups can be configured in the OpenCom 100 OpenCom X300 Incoming c...

Page 120: ...ss of the currently active time group 2ƒDate Time The date and time are taken from the exchange with the first external outgoing call If your network operator does not transmit this infor mation you can set the date and time here yourself You can only program these functions if the system administrator has activated the Configurator active authorisation for your user group Select the required entr...

Page 121: ...nu group Messages 6 Charges See Main menu menu group Phone settings 7 Activeƒfeatures See the following MenuCard 6 3 2 MenuCard Active Features This MenuCard gives you an overview of the active features that restrict your avail ability The same menu items are also in the main menu You can deactivate fea tures directly thereby removing them from this MenuCard The LED on the Info key lights up to id...

Page 122: ...ormation please refer to the section on MenuCard Team Key starting on page 91 6 3 5 MenuCard Busy Key This MenuCard can be used to quickly configuration the features of a call key which has been programmed as a busy key For further information please refer to the section on MenuCard Busy Key on page 91 6 4 Programmable Keys Your system telephone features several keys which you can individually con...

Page 123: ... Programming a Destination g Long press the programmable key then select P O Select Dest and press OK Z O Text Enter a name then press OK Z Dest Enter the number External numbers Enter the number directly if external line seizure is automatic If external line seizure is manual you must first key in the external line seizure code digit the default setting is 0 Internal numbers enter the number dire...

Page 124: ...witched on when the key s LED lights up If the pro grammed function conflicts with the your phone s current settings a menu will open when you press the relevant feature key You can use this menu to activate or deactivate the function again The following examples will help to explain this Example 1 Forwarding MSN Groups If you have assigned an MSN group to a feature key the LED lights up if all MS...

Page 125: ... call waiting protection for a single call key Call waiting protection key the LED goes out If you now press the feature KEY a menu opens in which you can activate or deactivate the function The Call waiting protection key is then deleted and will have to be reprogrammed if required Programming a Function onto a Key You can also combine multiple functions on a single key For more information on th...

Page 126: ...to combine complex system telephone settings on a single feature key You can program more functions in a Link than you can on a single feature key A concrete setting for a function can be saved in a link e g on off for call waiting protection or a concrete display language This means that a function in a link has an exactly defined switching function in comparison with the functioning of a single ...

Page 127: ...unctions of the link are active switched on You can use a key programmed as a Link as follows g Long press the programmed key then select P O Stack or Link and press OK Z O Text to label the key If you do not enter a text the key will be labelled with either Stack or Link features Press OK P O Select Add and make a selection from the MenuCard shown Features to program a feature key see Programming...

Page 128: ...ing Entries in a Stack Link You can change or delete individual entries in a stack or a link without deleting all the programming on the key Deleting a Programmed Feature Key Stack Link g Long press the programmed key then P O Select the desired entry To change the entry press OK P Z Select another function or change the programmed number for a destination number key To delete the entry press C O ...

Page 129: ... waste to be disposed of and the amount of hazardous substances from electrical and electronic equipment in waste The product that you have purchased was developed in line with the current state of the art in an environmentally friendly manner and with a view to recycling It therefore meets the specifications of the European directives The product is labelled with the symbol illustrated above If y...

Page 130: ...e Web site at http www Aastra DeTeWe de 7 3 Tones and Ringer Signals Audio Signals Ring tone Internal busy tone Internal dialling tone External dialling tone continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting tone Special sensor tone Calls External call Internal call VIP call Callback Sensor call Ti...

Page 131: ...l Answer Calls 2 1 Divert phone 2 Divert key 3 Divert MSN 4 Divert door 5 Remote divert 6 Follow me Call div 3 1 Short messages 2 E Mail 3 Appointments 4 Messenger Messages 4 1 Volume 2 Ring tone 4 Message ring tone 5 En bloc dialling 6 Charge settings 7 Headset 8 Display Phone settings 5 1 Call prot phone 2 Call prot key 3 Telephone lock 4 Baby call 5 Change PIN 6 Delete keys 7 Availability 8 Cal...

Page 132: ...oicebox 102 Call key Signalling 46 Call key of the telephone 15 Call lists 99 Call number Suppress 111 Call numbers Blocked 50 Unblocked 50 Call protection 18 90 91 119 Device phone 108 Call signalling 90 Call waiting Accepting 63 64 Deflecting 64 Rejecting 64 Callback 61 67 112 Answering 72 Calls Accepting 62 Deflecting 65 Ending 58 Rejecting 65 Transferring to external party 67 Transferring to i...

Page 133: ...alls 73 ESC Key 20 F Feature keys 122 Linking 124 Stacking 124 Follow me 105 H Hands free mode 49 Hands free open listening key 18 Headset 33 82 108 Block Dialling and Headset Operation 47 Calling an external subscriber 55 56 Calling an internal subscriber 56 57 Ending calls 58 Listen in 19 Headset key 19 Hold 60 Hold call 112 Hot Desking 79 Hunt group 101 I Inclination Adjusting 10 Info key 18 In...

Page 134: ...Card Active features 119 Busy 61 Busy key 91 Call 65 Call forwarding 102 Call waiting 64 Calls 98 99 Central settings 117 Conference 69 Connections 110 Conversation 59 Hotel 99 116 Info 119 Main menu 98 Messages 98 105 Phone book 75 Phone settings 107 Protection 98 108 Selection in idle state 53 Subscriber on hold 68 Team key 91 Trunk key 89 Voicebox 116 MenuCard display 26 MenuCard key 17 MenuCar...

Page 135: ...Safety precautions 8 Speed dialling 76 Stack feature keys 124 Substitution 89 T Tele secretary 62 Telephone book see Phone book Telephone lock 109 Telephone number OpenVoice 95 Restricting display of 54 Transmitting display of 54 Telephone numbers External 45 Text Editing 91 Entering 30 Modifying 89 91 Three party conference 68 Time control 117 120 Toggling 28 66 68 69 112 Transfer 66 68 69 112 Tr...

Page 136: ...Index 134 Notes ...

Page 137: ...Index 135 Notes ...

Page 138: ...Index 136 Notes ...

Page 139: ......

Page 140: ...DeTeWe Systems GmbH Zeughofstraße 1 D 10997 Berlin www Aastra DeTeWe de As of October 2006 Subject to changes ...

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