3Com OCG VOICE EXPANSION - User Manual Download

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OfficeConnect

Gateway

Users Guide

Release 1.0

Part No. 10042307 Rev AA

Summary of Contents for OCG VOICE EXPANSION -

Page 1: ...http www 3com com OfficeConnect Gateway Users Guide Release 1 0 Part No 10042307 Rev AA ...

Page 2: ...tation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with o...

Page 3: ...SL 1 6 Small business VoDSL solution 1 7 OfficeConnect Gateway Integration with an NBX system or traditional PBX Key system 1 8 Key Benefits 1 9 Minimum System Requirements 1 10 Specifications 1 11 CHAPTER 2 GETTING STARTED IN A STATIC IP ENVIRONMENT Overview 2 1 Using the Gateway in a Static IP Environment 2 1 Setup Steps for a Static Workstation 2 3 For Windows 95 and 98 Users 2 3 For Windows 20...

Page 4: ...4 2 Manager 4 3 Creating User Accounts 4 3 Modify a User Account 4 4 Delete a User 4 5 Web Links 4 5 Creating Web Links 4 6 Modifying a Web Link 4 6 Deleting a Web Link 4 7 Launching a Web Link 4 7 CHAPTER 5 LAN CONFIGURATION Overview 5 1 Accessing the LAN Configuration Page 5 1 Normal LAN Configuration 5 3 Advanced LAN Configuration 5 4 CHAPTER 6 WAN CONFIGURATION Overview 6 1 Supported WAN Proto...

Page 5: ...Page 7 2 CHAPTER 8 ADVANCED CONFIGURATION FEATURES Overview 8 1 Accessing the Advanced Features 8 1 DNS Server Configuration 8 2 NAT PAT Configuration 8 4 Using NetMeeting 8 4 To Create a NAT Static or Dynamic Policy 8 6 To Create a PAT Static Policy 8 7 To Create a PAT Dynamic Policy 8 8 To Modify a NAT PAT Policy 8 8 To Delete a NAT PAT Policy 8 10 Firewall Configuration 8 10 Firewall Level None...

Page 6: ...te 8 33 To Delete a VPN Route 8 33 IP Pool Configuration 8 33 To Create an IP Address Pool 8 34 To Modify an IP Address Pool 8 35 To Delete an IP Address Pool 8 36 CHAPTER 9 MANAGEMENT FEATURES Overview 9 1 Backup and Restore 9 2 Command Script 9 4 To Create a Command Script 9 5 To Modify a Command Script 9 6 To Delete a Command Script 9 6 Console Telnet 9 6 Reboot System 9 7 Restore Factory Defau...

Page 7: ...P Routes 11 5 View Advanced Settings 11 6 Data PVCs 11 6 Profiles 11 7 NAT Policies 11 7 NAT Interfaces 11 8 VPN Tunnels 11 9 Tunnel SAs 11 9 CHAPTER 12 TROUBLESHOOTING Overview 12 1 Checking the Basics 12 2 Using the OfficeConnect Gateway web pages 12 2 Monitoring the LEDs 12 3 LAN Connection Problems 12 5 OfficeConnect Gateway Connection Problems 12 6 WAN Connection Problems 12 7 Voice Connectio...

Page 8: ...tionen A 3 Important notice de securite A 4 Medidas de seguridad importantes A 6 Informazioni importanti per la sicurezza A 7 APPENDIX B SPECIFICATIONS Overview B 1 General Specifications B 1 APPENDIX C TECHNICAL SUPPORT Overview C 1 Support from Your Network Supplier C 1 Support from 3Com C 2 Returning Products for Repair C 2 ...

Page 9: ...ceConnect Gateway ADSL product family described in this guide consists of the following hardware platforms OfficeConnect Gateway Data base unit OfficeConnect Gateway Data and Voice base unit OfficeConnect Gateway Voice Expansion expansion unit How to Use This Guide This table shows where to find specific information in this guide If you are looking for Turn to An overview of the OfficeConnect Gate...

Page 10: ...on on how to configure the advanced features of the OfficeConnect Gateway Chapter 8 Information on managing the features of the OfficeConnect Gateway Chapter 9 LAN and DSL Statistics Chapter 10 System and Network Status Related Information Chapter 11 Troubleshooting Information Chapter 12 Product Safety Information Appendix A Product Specifications Appendix B Technical Support Appendix C Warranty ...

Page 11: ...x provided and then supply the appropriate values for the placeholders that appear in angle brackets Example To add a login user use the following syntax Add user name password password In this example you must supply a user name for name and a password for password Commands The word command means that you must enter the command exactly as shown and then press Return or Enter Commands appear in bo...

Page 12: ... Italics are used to Emphasize a point Denote a new term at the place where it is defined in the text Identify menu names menu commands and software button names Examples From the Help menu select Contents Click OK Convention Description ...

Page 13: ...ct Gateway Product Family What Can the OfficeConnect Gateway Do Key Benefits Minimum System Requirements Specifications Introducing the OfficeConnect Gateway Product Family The 3Com OfficeConnect Gateway family of IADs offers a complete integrated voice and data solution ideally suited for small businesses Two types of base units and a voice expansion unit combine to provide a scalable solution of...

Page 14: ...voice capability when configured with the optional OfficeConnect Gateway Voice Expansion unit When the base unit is configured with the Voice Expansion unit up to eight voice lines can be supported The Expansion unit connects directly into the Expansion Port on the rear side of the Data base unit Front and rear views of the OfficeConnect Gateway Data base unit are shown in the following illustrati...

Page 15: ...users with additional voice capability when used with the optional OfficeConnect Gateway Voice Expansion unit The Expansion unit connects directly into the Expansion Port on the rear side of the Data and Voice base unit The combination of the Data and Voice base unit and the Voice Expansion unit provides support for up to 12 voice lines Front and rear views of the OfficeConnect Gateway Data and Vo...

Page 16: ...it the Expansion unit provides VoDSL capability for up to eight voice lines When configured with the OfficeConnect Gateway Data and Voice base unit the Expansion unit provides added flexibility to meet expanding VoDSL business needs for up to 12 voice lines Front and rear views of the OfficeConnect Gateway Voice Expansion unit ares shown in the following illustrations Front view of OfficeConnect G...

Page 17: ...pansion unit to either of the OfficeConnect Gateway base units so that you can scale to 4 8 or 12 simultaneous voice lines by combining different units By integrating voice and data over DSL broadband the OfficeConnect Gateway family greatly reduces the costs associated with leasing multiple telephone lines The OfficeConnect Gateway Data only base unit contains a built in voice expansion interface...

Page 18: ...her DSL links are ideally suited for voice and data integration ATM can simultaneously carry voice and data traffic VoDSL is usually provisioned as an overlay to a DSL broadband access network A VoDSL implementation requires several additional components A voice gateway resides at the service provider s central office near a PSTN Public Switched Telephone Network telephone switch Class 5 Switch an...

Page 19: ...lity voice lines high speed Internet and corporate LAN access cost effectively to small businesses Plus it s easy to add other popular OfficeConnect solutions to the network including switches hubs firewalls network storage servers wireless access points and Internet servers The following illustration shows an example of a small business VoDSL implementation ...

Page 20: ...l PBX Key system The 3Com NBX 25 communications system s analog ports are plugged into the four FXS ports of the OfficeConnect Gateway base unit By combining these systems users have access to toll quality voice services as well as the feature rich call processing function of the NBX system The OfficeConnect Gateway works similarly with either a PBX or Key system The following illustration shows a...

Page 21: ...quired to meet expanding business needs Two types of base units and a voice expansion unit combine to provide a scalable solution of up to 12 derived voice lines VPN Initiation and Termination Full featured virtual private networking VPN functionality gives remote offices and telecommuters secure access to corporate LANs VPN support is provided through the initiation and termination of IPSec PPTP ...

Page 22: ...r splitterless with in line filters Economical Quality Voice Services Small businesses can subscribe to the same business class voice service usually affordable to only large enterprise customers The IAD provides transparent support of all Custom Local Area Signaling Services CLASS features such as call waiting Caller ID and three way calling Dynamic allocation of bandwidth with voice prioritizati...

Page 23: ...2 VDC Environmental Range Operating temperature 0 C to 40 C Nonoperating temperature 40 C to 85 C Operating humidity 10 to 95 noncondensing Analog Telephone Line Support Device Support Standard analog telephone fax modem and PBX and key systems Signaling Loop start Ring Source Internal Impedance 600 ohms 900 ohms Ringer Equivalency Number REN 5 REN per port Loop current 21 mA service providers can...

Page 24: ...0 Fax modem tone detection Voice encoding mu law or A law All Class and calling features Interoperable with LES 1 0 compatible Voice gateways including the following vendors Jetstream CopperCom Tdsoft and MetaSwitch Routing and Bridging TCP IP routing with RIPv1 RFC 1058 and RIPv2 RFC 1389 IP static routing on the LAN or WAN MAC encapsulation routing DHCP server RFC 2131 RFC 2132 DHCP client RFC 2...

Page 25: ... 3DES MPPE encryption 16 simultaneous VPN tunnels Firewall Advanced packet filtering Filtering when bridging Installation and Configuration Management Web interface for configuration software upgrades and status Software upgrade via FTP Administration through HTTP SNMP Telnet Interoperability Interoperable with major leading DSLAM manufacturers Hardware Features WAN Interface One ADSL Interface RJ...

Page 26: ...rface One full duplex autosensing 10 100 Ethernet RJ 45 port Auto MDI MDIX Performance Downstream Up to 8 Mbps Upstream Up to 1 Mbps LEDs Indicators Alert Power LAN DSL Voice Phone Regulatory Approvals FCC Part 68 IC CS 03 FCC 47 CFR Part 15 AS NZS3548 EN 55022 1998 EN 61000 3 2 1995 EN 61000 3 3 1995 EN 55024 1998 EN 60950 IEC 950 UL 1950 3rd Edition Category Description ...

Page 27: ...a static IP address and you want to continue to use it on your network with the OfficeConnect Gateway you must make certain changes to the default parameters of the OfficeConnect Gateway to allow your statically configured PC to talk to it during the initial configuration of the OfficeConnect Gateway The OfficeConnect Gateway is designed by default to work with a dynamically assigned network The i...

Page 28: ...eConnect Gateway To communicate with the OfficeConnect Gateway during its initial configuration you need to follow the procedure outlined below only for the workstation that you first connect to the OfficeConnect Gateway The basic steps for setting up a statically configured workstation are outlined in the following illustration ...

Page 29: ...then click the Gateway tab Write down the first IP address listed under Installed gateways You will reenter this information later 4 Click the IP Address tab 5 Write down the values listed in the IP Address and Subnet Mask fields You will need to reenter this information later 6 Change the IP Address and Subnet Mask fields as follows this allows your workstation to be recognized by the OfficeConne...

Page 30: ...All on the upper right portion of the menu bar to permanently save your changes 15 Quit your web browser 16 Reset your workstation back to the original network settings you recorded earlier 17 Restart your workstation This completes the setup procedure for using a statically configured workstation with the OfficeConnect Gateway For Windows 2000 Users 1 From the Start menu select Settings and then ...

Page 31: ...24 In the Default Gateway field enter 192 168 1 1 8 Click OK to close the Internet Protocol TCP IP Properties window 9 Click OK to exit the Local Area Connection Properties window 10 Click Close to exit the Local Area Connection Status window You may be prompted to re boot your workstation Your workstation has now been set up to temporarily access the OfficeConnect Gateway You are ready to continu...

Page 32: ...n back to the original network settings you recorded earlier 17 Restart your workstation This completes the setup procedure for using a statically configured workstation with the OfficeConnect Gateway For Windows NT 4 0 Users 1 From the Start menu select Settings and then Control Panel 2 Double click Network and then click the Protocols tab 3 Highlight TCP IP and then click Properties 4 Click the ...

Page 33: ... 7 Click OK to close the Microsoft TCP IP Properties dialog box 8 Click OK to close the Network Control Panel box You are asked to restart your computer 9 Click OK Your workstation has now been set up to temporarily access the OfficeConnect Gateway You are ready to continue on and install and configure the OfficeConnect Gateway as described in the OfficeConnect Gateway Quick Start Guide 10 You mus...

Page 34: ...rlier 12 Click Apply 13 Click SaveAll on the upper right portion of the menu bar to permanently save your changes 14 Quit your web browser 15 Reset your workstation back to the original network settings you recorded earlier 16 Restart your workstation This completes the setup procedure for using a statically configured workstation with the OfficeConnect Gateway ...

Page 35: ...your OfficeConnect Gateway Quick Start Guide s You have configured your PC workstation for dynamic addressing and you have verified that your PC was assigned an IP address from the OfficeConnect Gateway If you are using your Gateway in a Static IP Addressing environment please refer to Chapter 2 Getting Started In A Static IP Environment By default the OfficeConnect Gateway is configured as a DHCP...

Page 36: ...cs Viewing System Settings Accessing online help Saving Your Configuration Changes Logging Off the OfficeConnect Gateway Service Providers can also access administer configure and manage the OfficeConnect Gateway using the OfficeConnect Gateway CLI Command Line Interface a Console Telnet based command line program The CLI is a tool only provided to Service Providers In some situations a Service Pr...

Page 37: ...n the following example the page shows information for an OfficeConnect Gateway Data and Voice base unit If an OfficeConnect Gateway Voice Expansion unit was being used with the base unit it would be shown on top of the OfficeConnect Gateway base unit The information on this page shows the uptime for the unit since the last reset or reboot the DSL connection status and the Upstream and Downstream ...

Page 38: ...ows an administrator or manager to monitor the LAN and DSL WAN traffic statistics of the unit The display refreshes at periodic intervals View Provides a system summary with version information and a summary display of all configured networks routes profiles PVCs and VPN tunnels and their status Help Provides online help for the configuration related web pages of the OfficeConnect Gateway LogOff E...

Page 39: ...ets the current page values To the Default values if in Create mode To the last saved values if in Modify mode Help Display detailed help for the current page The Help conventions used for the field descriptions are Hover Moving the mouse or pointing device over the field description displays a one line message on the status bar at the bottom of your browser s window Click Clicking on the field de...

Page 40: ... Advanced See Chapter 8 Advanced Configuration Options DNS Server Configuration NAT PAT Configuration Firewall Configuration VPN Configuration VPN Route Configuration IP Pool Configuration Management See Chapter 9 Management Backup and Restore Command Script Console Telnet Reboot System Restore Factory Defaults Software Upload Monitoring OfficeConnect Gateway Statistics To monitor the statistics t...

Page 41: ...click View on the menu bar to access the View Settings frame on the left hand frame of the OfficeConnect Gateway web page The following categories are displayed in the left hand frame of the page View Settings See Chapter 11 View Settings System Summary Administration Web Links Network IP Networks IP Pools IP Routes Advanced Data PVCs Profiles NAT Policies NAT Interfaces VPN Tunnels Tunnel SAs ...

Page 42: ...ies are displayed in the left hand frame of the page View Settings Welcome Introduction Administration Login Users Web Links Network WAN Configuration LAN Configuration Voice Configuration Advanced DNS Server Configuration NAT PAT Configuration Firewall Configuration VPN Configuration VPN Route Configuration IP Pool Configuration Management Backup and Restore Command Script Console Telnet Reboot S...

Page 43: ...ficeConnect Gateway Before you log off make sure that you saved your configuration information and any modifications you made to the OfficeConnect Gateway settings by clicking SaveAll SaveAll To save all your changes that you made to the settings of the OfficeConnect Gateway click SaveAll on the menu bar The system will prompt you to verify that you want to log off from the OfficeConnect Gateway I...

Page 44: ...3 10 CHAPTER 3 USING THE OFFICECONNECT GATEWAY ...

Page 45: ...nect Gateway web page Accessing the Administration Features To access the Administration features of the OfficeConnect Gateway perform the following steps 1 From your web browser access the OfficeConnect Gateway page Default IP address 192 168 1 1 2 Click Configure on the menu bar of OfficeConnect Gateway page This menu option is located in the upper left portion of the page The Configure frame sh...

Page 46: ...t Gateway An Administrator can access and modify both LAN and WAN settings Service Providers may at their discretion allow a user with Administrator privilege access to the CLI Command Line Interface of the OfficeConnect Gateway The CLI is used by Service Providers to customize the settings of the OfficeConnect Gateway From the CLI you can run custom configuration scripts modify the factory defaul...

Page 47: ...Gateway will use the Login Users option to assign a User Name Password and Privilege level Administrator or Manager for each user To create a new user account perform the following steps 1 Click Login Users to access the Users page shown in the following illustration OfficeConnect Gateway Web Page Manager Limitation WAN Configuration Read Only Access to the page Console Telnet Can not initiate a C...

Page 48: ...l be deleted and the fields will be re set to their default values 6 Click SaveAll on the upper right portion of the menu bar to save your changes permanently 7 To verify that your web link information has been added to the system select Modify from the drop down list in the Mode field 8 Click the drop down list in the Link Name field to view the list of current web links The Link Name you created...

Page 49: ...ght portion of the menu bar to save your changes permanently Web Links The Web Links feature lets you create links for web addresses web sites that can be accessed by users from the OfficeConnect Gateway web page Web Links can be created modified or deleted by Users with Administrator or Manager privilege The Web Links feature can be used to create a list of helpful web addresses such as those of ...

Page 50: ...r changes to the page If you click Reset while in the Create Mode all changes you made on this page will be deleted and the fields will be re set to their default values 6 Click SaveAll on the upper right portion of the menu bar to save your changes permanently 7 To verify that your new web link has been added to the system select Launch from the drop down list in the Mode field 8 Click the drop d...

Page 51: ... list in the Link Name field 4 Click Delete to delete the selected user 5 Click OK in the dialog window that is displayed by the system prompting you to confirm that you want to delete the Web Link 6 Click Apply to save your changes to the page 7 Click SaveAll on the upper right portion of the menu bar to save your changes permanently Launching a Web Link To launch a web link perform the following...

Page 52: ...4 8 CHAPTER 4 ADMINISTRATION ...

Page 53: ...onfigure advanced parameters for your LAN Select this mode to configure the following parameters Domain Name Default Gateway IP address Host Name the IP address of your Primary and Secondary LAN DNS Domain Name System Servers and the IP address of your Primary and Secondary WINS Windows Internet Naming Services Servers This chapter describes how to configure your LAN settings for each level Access...

Page 54: ...ry Click LAN Configuration to access the LAN Configuration page shown in the following illustration The LAN Configuration page lists all of the parameters for your local area network LAN The parameters shown on this page will change dynamically based on the LAN Configuration level that is selected The default LAN Configuration Level is Normal and the default DHCP Server Status setting is enable ...

Page 55: ... should be forwarded to other networks The default LAN IP Mask address for the OfficeConnect Gateway is 255 255 255 0 for a Class C IP network 4 DHCP Server Status By default the DHCP Server Status option of the OfficeConnect Gateway is Enabled When this option is enabled the OfficeConnect Gateway will assign IP addresses dynamically to each PC on the LAN To disable this option select Disable in t...

Page 56: ...eld Enter a meaningful name for your domain that will be easy to identify on the network Default Gateway Enter the IP address of your default gateway in the Default Gateway field such as 192 168 1 1 The default gateway is the router that connects the PCs on your LAN to the Internet For most cases the OfficeConnect Gateway is the default gateway Host Name Enter a unique name for your OfficeConnect ...

Page 57: ...ll provide you with IP addresses for the following fields Primary WINS Enter the IP address of the Primary WINS server database in the Primary WINS field Secondary WINS Enter the IP address of the Secondary WINS server database in the Secondary WINS field 3 Click Apply to save your changes to the LAN Configuration page If you click Reset all changes you made on this page will be deleted and the fi...

Page 58: ...5 6 CHAPTER 5 LAN CONFIGURATION ...

Page 59: ...tive privileges When you initially set up and install the OfficeConnect Gateway the OfficeConnect Gateway will check to determine if an existing WAN interface configuration is present on your network If one is not detected the following system prompt will be displayed Click Continue The Unprotected User window will now be displayed Before you can configure your WAN interface you will have to creat...

Page 60: ...ifications for ATM identified in RFC 1483 RFC 1483 MER MAC Encapsulated Routing This option supports bridged encapsulation It is used when your Service Provider is using a bridged network but you need to use IP routing on your LAN PPP Point to Point Protocol PPP is another protocol widely used by Service Providers for enabling Internet Access This data link protocol can also carry higher level pro...

Page 61: ...on the menu bar of OfficeConnect Gateway page This menu option is located in the upper left portion of the page The Configure frame shown in the following illustration is displayed in the left portion of the page 3 The WAN Configuration option is listed in the Network category Click WAN Configuration to access the WAN Configuration page The default WAN Configuration page is shown in the following ...

Page 62: ...isplayed is shown in the following illustration This page displays additional fields for entering the local and remote WAN IP addresses and WAN IP Mask address Configuring RFC 1483 The following procedures describe how to configure create your WAN settings for these RFC 1483 WAN Configurations RFC 1483 Dynamic Configuration Use this configuration if your Service Provider is using dynamic IP addres...

Page 63: ...he LAN and WAN sides of the OfficeConnect Gateway 3 Select RFC 1483 from the WAN Protocol drop down menu 4 Enter the VPI Virtual Port Identifier Number that was provided by your Service Provider in the VPI Number field 5 Enter the VCI Virtual Circuit Identifier Number that was provided by your Service Provider in the VCI Number field 6 Select RIPv2 unless instructed otherwise by your Service Provi...

Page 64: ...o Create 2 Enter a name for your PVC Permanent Virtual Circuit in the PVC Name field This is the name for the WAN you are configuring The PVC is the circuit that will be used to form the connection between the LAN and WAN sides of the OfficeConnect Gateway 3 Select RFC 1483 from the WAN Protocol drop down menu 4 Select Disabled from the DHCP Client Over WAN drop down menu The WAN Configuration pag...

Page 65: ... a Class C network 11 Click Apply to save your changes to the WAN Configuration page The system will display a status window informing you it is processing the information you entered on the WAN Configuration page If you click Reset all changes you made on this page will be deleted and the fields will be re set to their default values 12 Click SaveAll on the upper right portion of the OfficeConnec...

Page 66: ...uration To configure your WAN settings for an RFC 1483 MER Static Configuration perform the following steps Forwarding Mode Routing 1 Select Create from the PVC Name Edit Mode drop down menu If no WAN interface has previously been configured the field will already be set to Create 2 Enter a name for your PVC Permanent Virtual Circuit in the PVC Name field This is the name for the WAN you are confi...

Page 67: ... Virtual Circuit Identifier Number that was provided by your Service Provider in the VCI Number field 7 Select RIPv2 unless instructed otherwise by your Service Provider from the IP Routing Protocol drop down menu 8 Make sure that disabled is selected in the DHCP Client Over WAN drop down menu RFC 1483 MER requires the use of Static IP addressing 9 Enter the Local WAN IP address for the OfficeConn...

Page 68: ...changes you made on this page will be deleted and the fields will be re set to their default values 13 Click SaveAll on the upper right portion of the OfficeConnect Gateway menu bar to save your changes permanently The PVC you created is now listed in the PVC Name drop down list Forwarding Mode Bridging 1 Select Create from the PVC Name Edit Mode drop down menu If no WAN interface has previously b...

Page 69: ... the IP Routing Protocol drop down menu 8 Click Apply to save your changes to the WAN Configuration page The system will display a status window informing you it is processing the information you entered on the WAN Configuration page If you click Reset all changes you made on this page will be deleted and the fields will be re set to their default values 9 Click SaveAll on the upper right portion ...

Page 70: ...ration requires a PPP Point to Point Login Account User Name and Password with your Service Provider This information will be provided by your Service Provider You can create modify and delete your PPP WAN Configurations Refer to the Modifying Your WAN Protocols section in this chapter for information on how to modify your currently configured WAN protocols If you want to delete a configured WAN p...

Page 71: ...nent Virtual Circuit in the PVC Name field This is the name for the WAN you are configuring The PVC is the circuit that will be used to form the connection between the LAN and WAN sides of the OfficeConnect Gateway 3 Select the appropriate PPP protocol PPPoe PPPoA LLC SNAP or PPPoA VC Mux from the WAN Protocol drop down menu 4 Select Create New PPP User from the WAN Users Edit Mode drop down menu ...

Page 72: ...n from the Address Selection drop down menu to use the dynamic IP addressing default settings of the OfficeConnect Gateway Do not select Negotiate if you are configuring a WAN PPTP or L2TP VPN profile If you are using a Static IP Address select Specified in the Address Selection drop down menu The WAN Configuration page will dynamically change and display the following additional fields Local WAN ...

Page 73: ...Select Modify from the PVC Name Edit Mode drop down menu 2 Select the name of the PVC Permanent Virtual Circuit you want to modify from the drop down menu in the PVC Name field 3 Make the appropriate changes to your WAN configuration in the fields of the WAN Configuration page 4 Click Apply to save your changes to the WAN Configuration page The system will display a status window informing you it ...

Page 74: ...dit Mode drop down menu 2 Select the name of the PVC Permanent Virtual Circuit you want to delete from the drop down menu in the PVC Name field 3 Click the Delete button The system will prompt you to verify that you want to delete the WAN Configuration Click OK in the dialog box 4 Click SaveAll on the upper right portion of the OfficeConnect Gateway menu bar to save your changes permanently ...

Page 75: ... PBX and key systems To use the OfficeConnect Gateway s VoDSL capability you must have one of the following OfficeConnect Gateway configurations OfficeConnect Gateway Data Only Base unit with attached OfficeConnect Gateway Voice Expansion unit supports eight Voice POTS ports OfficeConnect Gateway Data Voice Base unit supports four Voice POTS ports OfficeConnect Gateway Data Voice Base unit with at...

Page 76: ...figuration option is listed in the Network category If you are using the OfficeConnect Gateway Data Only Base unit without an attached Voice Expansion unit you will not see the Voice Configuration option displayed on the OfficeConnect Gateway page If the Voice Configuration option is not displayed after you have installed the OfficeConnect Gateway Voice Expansion unit refresh reload your web brows...

Page 77: ...ped by the ATM Forum describes how to support LAN emulation LAN emulation is a technique that specifies the interfaces and protocols needed for providing LAN supported functionality and connectivity in an ATM environment so that legacy protocols can interoperate with ATM protocols interfaces and devices The OfficeConnect Gateway will work with any voice gateway that is compatible with LES 1 0 Prof...

Page 78: ...age VPI Enter the VPI Virtual Path Identifier value in this field The VPI identifies the virtual path over which the ATM cell should be routed VCI Enter the VCI Virtual Channel Identifier value in this field The VCI identifies the virtual channel over which the ATM cell should travel 7 Click Apply to save your changes to the Voice page If you click Reset all changes you made on this page will be d...

Page 79: ...to configure each of these features from the OfficeConnect Gateway home page To use these advanced features you must have Administrator privilege CAUTION Please be careful using these options as they will be applied to your configured LAN and WAN settings Accessing the Advanced Features To access the advanced features of the OfficeConnect Gateway from your web browser perform the following steps 1...

Page 80: ...ure the Primary and Secondary DNS Domain Name System Servers A DNS Server provides an IP address to a host computer for a given domain name To set up any of the parameters shown on this page a configured WAN IP interface must already exist For information on how to configure your WAN interface refer to Chapter Six WAN Configuration To configure the settings for your Primary and Secondary DNS Serve...

Page 81: ...DNS Server in the Primary DNS Server Address field 4 Enter the name of the Primary DNS Server in the Primary DNS Server Name field 5 Enter the IP address of the Secondary DNS Server in the Secondary DNS Server Address field 6 Enter the name of the Secondary DNS Server in the Secondary DNS Server Address field 7 Click Apply to apply this Advanced WAN Configuration to your selected WAN Interface 8 C...

Page 82: ...g the public network Port Address Translation PAT Port Address Translation PAT is the most commonly used type of Address Translation It maps many private addresses on the local LAN to one public address The public address is the WAN interface address which can be dynamically learned or statically configured The OfficeConnect Gateway supports NAT and PAT for Class C networks only Using NetMeeting T...

Page 83: ...ded workstation If any other local workstation initiated the tunnel the incoming call from the remote side will never be received by the intended workstation To configure the NAT PAT settings for your WAN interface perform the following steps 1 From your web browser access the OfficeConnect Gateway page Default IP address 192 168 1 1 The Configuration options are displayed on the left hand frame o...

Page 84: ...te for a configured WAN interface 3 Select a policy type NAT Static or NAT Dynamic from the NAT Policy Type drop down menu Select NAT Static to permanently map a private address to a public address Select NAT Dynamic to dynamically map a pool of private IP addresses to a public address Note a dynamic NAT policy can be mapped to a public address or to a pool of public addresses 4 Enter an IP addres...

Page 85: ...NAT PAT configuration you create for a configured WAN interface 3 Select PAT Static from the NAT Policy Type drop down menu 4 Enter an IP address in the Private Address field This is the IP address of a workstation on the LAN side of the OfficeConnect Gateway 5 Enter an IP address in the Public Address field This is the IP address that will be used by the workstations on the LAN to accessing the W...

Page 86: ...P from the Port Type drop down menu 8 Enter the appropriate port number in the Public Start Port field This is the first port in a range of ports recommended range 40000 to 50000 that allows public access to the WAN 9 Enter the appropriate port number in the Public End Port field This is the last port in a range of ports recommended range 40000 to 50000 that allows public access to the WAN 10 Sele...

Page 87: ...In addition to the fields that were displayed on the NAT PAT Configuration page when in Create Mode additional fields are displayed on the page for the following parameters Default Workstation The Default Workstation is the workstation on the LAN that will receive all incoming unsolicited NAT frames NAT Option The NAT Option drop down menu lets you select the following options Disabled NAT PAT SUP...

Page 88: ...T PAT Policy 4 When you finish making your modifications click Apply and then click SaveAll on the OfficeConnect Gateway menu bar to permanently save your changes To Delete a NAT PAT Policy To delete a NAT PAT Policy perform the following steps 1 Select Delete from the NAT Policy Edit Mode drop down menu 2 Select the name of the NAT Policy you want to delete from the NAT Policy Name drop down menu...

Page 89: ...aximum Maximum usage of packet filtering Custom Maximum flexibility of configurable filters To configure or modify the Firewall options for the OfficeConnect Gateway perform the following steps 1 From your web browser access the OfficeConnect Gateway page Default IP address 192 168 1 1 The Configuration options are displayed on the left hand frame of the OfficeConnect Gateway page 2 Click Firewall...

Page 90: ...and then click SaveAll on the menubar of the OfficeConnect Gateway to permanently save the information Firewall Level Maximum If you want to use the maximum firewall protection level provided by the packet filters of the OfficeConnect Gateway perform the following steps 1 Select Maximum in the Firewall Level drop down menu The Firewall Configuration screen dynamically changes as shown in the follo...

Page 91: ...nnect Gateway will perform packet filtering on the packets travelling from the WAN to the OfficeConnect Gateway If you select Filter on Output the OfficeConnect Gateway will perform packet filtering on the packets travelling from the OfficeConnect Gateway to the WAN 5 Click Apply and then click SaveAll on the menubar of the OfficeConnect Gateway to permanently save the information Firewall Level C...

Page 92: ... drop down menu 3 Enter a name for your filter in the Filter Name field 4 Select the network interface that the Firewall Filter should be attached to from the list of configured network interfaces displayed in the Attachment Interface drop down menu 5 Select the appropriate category Filter on Input Filter on Output from the Filter Assignment drop down menu 6 Click Apply An updated Firewall Configu...

Page 93: ...appropriate Rule Number form the Rule Number drop down menu A filter consists of a group of individual filter rules A filter rule specifies an action to perform based on certain conditions These filter rules let you specify the types of data packets that can travel in and out of your network The filter rules work together to monitor and check incoming and outgoing data traffic on your network A fi...

Page 94: ...l not equal from the Operator drop down menu The filter will use this comparison value to evaluate a packet s source or destination port number 12 Enter the Source IP Address in the IP Address field 13 Enter the Source IP Address Mask value in the IP Mask field 14 Click the Apply button to complete the Firewall Configuration The Firewall Configuration screen dynamically changes 15 Click the Finish...

Page 95: ...of the filter you want to modify in the Filter Name drop down menu 4 Select the appropriate category Filter on Input Filter on Output from the Filter Assignment drop down menu 5 Make your modifications to the appropriate fields You may need to click Apply to access all of the fields of the Firewall Configuration page 6 Click Finish when you have made all of your modifications 7 The Complete Config...

Page 96: ... drop down menu 4 Select the appropriate filter assignment category Filter on Input Filter on Output from the Filter Assignment drop down menu Please note that this action removes only the association of the filter to the particular interface The filter file can still be used for other interfaces at a later date To permanently remove a filter file please refer to the File Management section in the...

Page 97: ... on this page will change dynamically based on the VPN protocol and tunnel mode you select To access the VPN Tunnel Configuration page perform the following steps 1 From your web browser access the OfficeConnect Gateway page Default IP address 192 168 1 1 The Configuration options are displayed on the left hand frame of the OfficeConnect Gateway page 2 Click VPN Configuration located in the Advanc...

Page 98: ...OCAL_MACHINES System CurrentControlSet Services Rasma n Parameters 3 On the Edit menu click Add Value and then add the following registry value Value Name ProhibitIpSec Data Type REG_DWORD Value 1 4 Quit the Registry Editor 5 Reboot your PC for the changes you made to the Registry Settings to take effect To Create a VPN Configuration using PPTP To create a VPN Tunnel Configuration using PPTP perfo...

Page 99: ...Configuration page 3 Select a workstation from the list of workstations displayed in the Workstations list To select all workstations click the All Workstations checkbox to enable it This list identifies the workstations on the same subnet of your OfficeConnect Gateway Initiator Tunnel Mode If you selected Initiator for your Tunnel Mode perform the following steps 1 Enter the password for the VPN ...

Page 100: ...ographic keys required to provide the requested services To create a VPN tunnel using the IPSec protocol perform the following steps 1 Select Create from the Edit Mode drop down menu 2 Enter a name for the VPN Tunnel you want to create in the VPN Name field 3 Select IPSEC in the VPN Protocol drop down menu 4 Enter the Shared Secret password for the VPN Tunnel in the Shared Secret field 5 Select an...

Page 101: ...ll dynamically change to display the Client IP and Peer IP Port fields If you selected TCP or UDP select the appropriate category Allow all Ports or Filter Port for the Client and Peer IP Ports If you select Filter Port the system will display a text box for entering the Port Number you want filtered 12 Select a security level Minimum Maximum or Custom from the Security Level drop down menu If you...

Page 102: ...time interval the tunnel is active The default value is for this parameter is Disable re key If you select Re key every Minutes the field will dynamically change to allow you to specify a value for the number of minutes the tunnel is active before re keying is required 3 Select the appropriate Diffie Hellman group Mod1 Mod2 from the Diffie Hellman Group drop down list 4 Select the appropriate IPSe...

Page 103: ...he page will dynamically change to show the ESP and AH parameters For the ESP parameters select an encapsulation type Tunnel or Transport from the Encapsulation drop down menu and then select an encryption algorithm DES 3DES from the Encryption Algorithm drop down menu For the AH parameters select an encapsulation type Tunnel or Transport from the Encapsulation drop down menu and then select an au...

Page 104: ...rminator Tunnel Mode If you selected Terminator for your Tunnel Mode perform the following steps 1 Enter the password for the VPN Tunnel in the Session Password field The Initiator of the VPN Tunnel will provide you with this password 2 Select your IP Pool from the IP Pool s drop down menu This pool contains the pool of IP Addresses that will be used by the OfficeConnect Gateway to respond to requ...

Page 105: ...iceConnect Gateway that will be on one end of the VPN tunnel 7 Select a connection type Single Entire Network or Customized from the Client Connection drop down menu If you select Customized the page will dynamically change to show the Client IP Mask field Enter your Client IP Mask address in this field 8 Enter the IP address of the Peer workstation in the Peer IP Address field 9 Select a connecti...

Page 106: ...teway menu bar to permanently save your VPN tunnel configuration information Initiator Tunnel Mode If you selected Initiator for your Tunnel Mode perform the following steps 1 Enter the password for the VPN Tunnel in the Session Password field 2 Enter the public IP address of the remote server in the Server Endpoint field 3 Enter a value in seconds in the Idle Timeout field This value will be used...

Page 107: ...e as your attachment layer select the appropriate WAN interface in the Attachment Interface drop down menu If you selected PPP Profile as your attachment layer select the appropriate PPP profile in the Attachment Profile drop down menu A PPP Profile must exist If you have not created one the system will prompt you to create one 10 Enter the Client IP address in the Client IP Address field This is ...

Page 108: ...PSEC Settings window will be displayed below the VPN Tunnel Configuration window Use this window to set up your custom IPSec parameters for your VPN Tunnel To customize the IPSEC Settings for your VPN refer to Configuring your IPSEC Settings section on page 8 22 15 If you selected Minimum or Maximum for your Security level click Apply and then click SaveAll on the OfficeConnect Gateway menu bar to...

Page 109: ...upper section VPN Tunnels lists the currently configured VPN Tunnels You will use this section to select the VPN Tunnel you want to create modify or delete a VPN route for The lower section VPN Routes lists the required parameters for configuring a VPN route You will use this section to create modify or delete a VPN route for the VPN Tunnel you selected If you have not configured a VPN Tunnel you ...

Page 110: ...Address or Route of the Remote Workstation in the Destination Address field 4 Enter the IP Mask of the local LAN OfficeConnect Gateway in the IP Mask field 5 Enter the Gateway Address for the LAN in the Gateway Address field This is the address of the server that will route the VPN to the WAN Entering a value of 255 255 255 255 will work in most cases 6 Enter the Route Metric value by selecting a ...

Page 111: ...ction select Delete from the Edit Mode drop down menu 3 Click the Delete button and click OK when the system prompts you to verify that you want to delete the VPN route 4 Click Apply and then click SaveAll on the OfficeConnect Gateway menu bar to permanently save your changes IP Pool Configuration The IP Pool Configuration page lets a User with Administrator privilege create modify or delete an IP...

Page 112: ...Edit Mode drop down menu 2 Enter a name for your IP Address Pool in the IP Pool Name field 3 Enter the initial IP Address of your IP Address Pool in the Initial IP Address field 4 Enter the size range of your IP Address Pool in the IP Pool Size field 5 Select an IP Pool State Public or Private from the IP Pool State drop down menu Public Select Public to create an IP Address pool that can be used ...

Page 113: ...oadcast Select Broadcast to broadcast and make the IP Pool Addresses visible in the RIP Table without the need to wait until a Remote User is authenticated Multiple Broadcast Select Multiple Broadcast to broadcast and make the IP Pool Addresses visible in the RIP Table of multiple remote servers without the need to wait until a Remote User is authenticated 7 Click the Apply button to implement you...

Page 114: ...rop down menu 2 Select the name of the IP Address Pool you want to delete in the IP Pool Name field 3 Click the Delete button The following system prompt will be displayed This will delete the IP Pool Are you sure Click OK 4 Click the Apply button to implement your changes 5 Click SaveAll on the menubar of the OfficeConnect Gateway to permanently save the information ...

Page 115: ...onnect Gateway page Backup and Restore Command Script Console Telnet Reboot System Restore Factory Defaults Software Upload You must have Administrator privilege to access the Console Telnet and Restore Factory Defaults functions All of these functions are shown in the Management area displayed on the left portion of the OfficeConnect Gateway home page ...

Page 116: ...ure you will need access to an FTP File Transfer Protocol Server on your local network where you can store and retrieve files Since you will be sending and receiving files full read and write privileges are required You will need a valid FTP login User Name and Password The Office Connect Gateway by default is configured as an FTP Client Before you can backup or restore a configuration file you mu...

Page 117: ...gement section of the left hand frame to access the Configuration Backup Restore page If there are no existing configuration files Create will be displayed as the selection in the Mode drop down list 3 Select the appropriate category from the drop down list in the Edit Mode field Create Select Create if you want to create a new Configuration Backup file Select this mode to create a name and file p...

Page 118: ...ual address i e ftp dummy net Login Name Enter your Login Name for your FTP Server Login Password Enter your Password for your FTP Server 5 Click Apply to create or apply this Configuration Backup or Restore profile 6 Click SaveAll on the upper right portion of the menu bar to permanently apply and save your changes Command Script The Command Script feature lets you create modify and delete CLI co...

Page 119: ...oceed to Step 8 Delete Select Delete if you want to delete an existing Command Script To Create a Command Script 4 To create a Command Script enter a name for the script in the File Name field 5 Enter your commands for the script you are creating in the Command Lines window 6 Click Apply after you complete your command script 7 Click SaveAll on the upper right portion of the OfficeConnect Gateway ...

Page 120: ...the script Click OK 15 Click Apply after you complete your modifications to the command script 16 Click SaveAll on the upper right portion of the OfficeConnect Gateway menu bar to permanently apply and save your changes Console Telnet To configure and manage the OfficeConnect Gateway manually via the CLI command line interface you must establish a Telnet console connection with the OfficeConnect G...

Page 121: ... CLI Normally this document is only provided to Service Providers Reboot System To reboot your OfficeConnect Gateway Base unit perform the following steps CAUTION You will not have access to the Web Configuration Interface of the OfficeConnect Gateway while the system reboots 1 From your web browser access the OfficeConnect Gateway page Default IP address 192 168 1 1 The Configuration options are ...

Page 122: ...estore Factory Defaults If you want to start your OfficeConnect Gateway Base unit and or Voice Expansion unit with a completely new configuration for instance when a unit s is moved or transferred into a new environment you may want to revert back to the original factory default settings CAUTION When you press the Restore Factory Defaults button the current configuration settings are erased and th...

Page 123: ...tional software currently installed in the in the OfficeConnect Gateway base units and or Voice Expansion unit To perform an upgrade you will need access to an FTP File Transfer Protocol Server on your local network where you can store and retrieve files The Office Connect Gateway is configured by default as an FTP Client CAUTION This is an advanced feature of the OfficeConnect Gateway Do not perf...

Page 124: ...he text fields of this screen File Name The name of the file to be uploaded Your Service Provider will provide you with this information The File Name is case sensitive You must enter the exact name of the file to be loaded including the file extension File Path The directory path of where the file to be uploaded resides on the FTP Server such as pub private OCG updates If you are downloading this...

Page 125: ... only select Expansion Unit Note Uploads of the Local File System are used for filter files and scripts 6 Click the Apply button to create this Software Upload profile 7 Select Upload from the drop down list in the Edit Mode field to make the newly created profile available for use The following screen is displayed 8 Click Upload to start the Software Upload process After you click Upload to start...

Page 126: ...9 12 CHAPTER 9 MANAGEMENT FEATURES ...

Page 127: ...Statistics To access the OfficeConnect Gateway s LAN and DSL Traffic statistics perform the following steps 1 From your web browser access the OfficeConnect Gateway Manager page Default IP address 192 168 1 1 2 Click Statistics on the menu bar of OfficeConnect Gateway Manager page This menu option is located in the upper left portion of the page The Statistics frame shown in the following illustra...

Page 128: ...of the OfficeConnect Gateway The information on the LAN Counters page is updated automatically every five 5 seconds If you want an immediate update click the Update button Display Modes The LAN Counters information can be displayed in two modes Incremental Accumulative Incremental Mode To view the information recorded on the LAN Counters page on an incremental basis select Incremental from the dro...

Page 129: ... page will display the value since the OfficeConnect Gateway was last booted DSL Traffic You can access two types of DSL Traffic information ADSL Counters DSL Statistics ADSL Counters Click ADSL Counters to access the ADSL Counters page shown in the following illustration The parameters shown on this page are associated with the data traffic frames received and transmitted across the ADSL WAN inte...

Page 130: ...on this page will display the change in value since the last update Accumulative Mode To view the information recorded on the ADSL Counters page on an accumulative basis select Accumulative from the drop down list in the Display Mode field The counters on this page will display the value since the OfficeConnect Gateway was last booted DSL Statistics To view a graphical display of the DSL Statistic...

Page 131: ...DSL Traffic 10 5 The color codes used in the bar charts indicate the throughput percentage of the ADSL Transmit and Receive Rates Red greater than 75 Yellow 50 to 75 Green 0 to 50 ...

Page 132: ...10 6 CHAPTER 10 STATISTICS ...

Page 133: ...tion From your web browser you can view the following types of status information System Information Summary Administration Information Web Links Network Information IP Networks IP Pools IP Routes Advanced Information Data PVCs Permanent Virtual Circuits Profiles NAT Policies NAT Interfaces VPN Tunnels Tunnel SAs Security Associations ...

Page 134: ...eConnect Gateway page The View Settings frame is displayed in the left portion of the page View System Information Click Summary to access the System Summary page This page which is shown in the following illustration displays information about your OfficeConnect Gateway Base unit and if configured the optional Voice Expansion Unit The System Summary page is displayed as the default page when you ...

Page 135: ... SDRAM size If a Voice Expansion unit is attached to the base unit its software version will also be identified View Administration Settings Web Links Click Web Links to access the Web Links page shown in the following illustration This page shows the web links that were created using the Administrative features of the OfficeConnect Gateway To launch a web link from this page click on the link You...

Page 136: ...ws the following information about your currently configured IP networks Name The network s name Frame Type The type of framed network route that is configured None Ethernet II ATM 1483 PPP Loopback Interface The type of interface LAN eth 1 WAN atm 1 Loopback State Current status of the network Enabled or Disabled Address The network s IP Address Mask The network s subnet mask IP Pools Click IP Po...

Page 137: ...y when a request is received by a workstation State Public or Private Route Broadcast Not Broadcast or Multiple Broadcast Status Active when an IP Pool Address is in use IP Routes Click IP Routes to view the IP Routes page The information on this page provides the following information about your currently configured IP Routes Destination The Destination IP network address of the network requiring...

Page 138: ...aces VPN Tunnels Tunnel SAs Data PVCs Click Data PVCs to view the Data PVCs page The information on this page shows the following information for the Data PVCs Permanent Virtual Circuits currently configured Name The name of your Data PVC VPI Virtual Path Identifier Identifies the virtual path over which the ATM cell should be routed VCI Virtual Channel Identifier Identifies the virtual channel ov...

Page 139: ...figured NAT Policies Click NAT Policies to view the NAT Policies page The information on this page lists the NAT Policies configured for your WAN protocols Policy Name The name of the NAT Policy that has been configured for a specific WAN interface Interface The type of WAN interface that the NAT Policy has been configured for Type The Policy type NAT Static or NAT Dynamic To view more detailed in...

Page 140: ...wn menu in the NAT Policy Name field The information on this page shows all the settings that were configured for the NAT Policy on the NAT PAT Configuration page For information about the NAT PAT Configuration options refer to Chapter Eight Advanced Configuration Features Click the List Policies button to return to the Nat Policies page NAT Interfaces Click NAT Interfaces to view the NAT Interfac...

Page 141: ...layed on this page Name The name of the VPN Tunnel Type The type of VPN Tunnel that is configured PPTP IPSEC L2TP Endpoint The IP Address of the VPN Server where the tunnel is going to be terminated Idle Timeout The Idle Timeout is a timer that measures inactivity A value of 0 disables the tunnel Status Active tunnel has been configured and authenticated with correct User Name and Password or Disa...

Page 142: ...formation about your VPN Tunnel SAs is displayed on this page SaIndex This value is a random number that is used to reference the particular SA Source the IP address of the local endpoint for the IPSec tunnel Destination the IP address of the remote endpoint for the IPSec tunnel SaType IKE and IPSEC Proto The security protocol authentication type for which this SA was setup AH Authentication Heade...

Page 143: ...chapter covers the following topics Checking the basics Using the OfficeConnect Gateway web pages Monitoring the LEDs LAN Connection Problems OfficeConnect Gateway Connection Problems WAN Connection Problems Voice Connection Problems General Network Connection Problems IP Network Connection Problems Application Software Problems Contacting Technical Support CAUTION There are no user serviceable pa...

Page 144: ...nection to telephone equipment For more information on the proper set up and installation of your OfficeConnect Gateway refer to the OfficeConnect Gateway Quick Start Guide that was provided with your product Using the OfficeConnect Gateway web pages In addition to the troubleshooting information contained in this chapter you can use your web browser to access and view the following types of infor...

Page 145: ...t failure or OfficeConnect Gateway is in firmware download mode Power cycle the OfficeConnect Gateway If the ALERT LED continues to flash the OfficeConnect Gateway has failed the self test Contact your Service Provider or network supplier 10 100 Data 10 100 Data LEDs do not remain lit Problem with your computer or application software or OfficeConnect Gateway line If no LEDs flash make sure that y...

Page 146: ...e telephone is fully plugged into the correct Phone connector on the Base unit LED LED State Possible Cause Solution POWER LED not lit green Power not available Check that the power cable is fully plugged into an active power outlet and also into the power inlet on the rear panel of the unit EXPANSION STATUS LED not lit green Base unit not detected or there is no synchronization with the OfficeCon...

Page 147: ... LED continues to flash PHONE STATUS LED not lit green when Offhook phone is being used Phone not detected Check that the cable for the telephone is fully plugged into the correct Phone connector on the Expansion unit LED LED State Possible Cause Solution Symptom Possible Cause Solution LAN Status LEDs 10 100 Data do not illuminate green on OfficeConnect Gateway base unit The ethernet interface st...

Page 148: ...Web browser needs the IP address of the OfficeConnect Gateway Enter the IP address of the OfficeConnect Gateway in your Web browser 192 168 1 1 There is a configuration problem Reset the OfficeConnect Gateway to the factory default settings The wrong cable may be connected to the port on the OfficeConnect Gateway and your PC Make sure you are using the RJ 45 LAN cable blue that was provided with y...

Page 149: ...re is a problem with the DSL connection that causes the DSL negotiation to fail Contact your Service Provider DSL STATUS LEDs are Off or go On briefly then turn Off DSL link is down Contact your Service Provider Symptom Possible Causes Corrective Action Telephones and other POTS based devices not working on the OfficeConnect Gateway base unit and Voice Expansion unit Power not available Check that...

Page 150: ... ATM If you select PPP and RFC 1483 is running on the remote site router you will not be able to successfully access the remote network Change the network service to agree with the remote router network service The remote site profile may not be enabled Check the OfficeConnect Gateway Profiles page View Settings to see if the remote site status is ENABLED Enable the remote site profile If your Net...

Page 151: ...oblem See LAN Connection Problems page 12 5 and WAN Connection Problems page 12 7 PC or workstation does not have the OfficeConnect Gateway listed as a gateway Reconfigure the PC or workstation to use the OfficeConnect Gateway IP LAN address as its gateway Some remote sites use the RIP protocol to advertise your IP address to other routers It may take more than 30 seconds for the IP route to the O...

Page 152: ...etwork Add the route and check the IP Routes web page to confirm the entry No default gateway has been configured that would allow the OfficeConnect Gateway to automatically look for the remote network Enable the default IP gateway option in the remote site profile Symptom Possible Cause Solution Some application software doesn t work properly Application may have an embedded IP address which caus...

Page 153: ...d First verify the possible cause stated above is actually the problem Set the Remote Site s PAT default address to your workstation s LAN address then try to run your video application again If it works check to see if your video application allows you to specify a static UDP port Microsoft NetShow allows you to configure a static UDP port in the Properties Advanced screen After setting a static ...

Page 154: ...12 12 CHAPTER 12 TROUBLESHOOTING ...

Page 155: ...provided they are installed used and maintained in good working order and in accordance with their instructions and recommendations Should any of the following conditions occur isolate the electricity supply and refer to your 3Com reseller If the case or cover is not correctly fitted If the case is damaged If the unit begins to make an odd noise smell or smoke If the unit shows signs of a distinct...

Page 156: ...ufacturers instructions Cette unité contient une pile au lithium attachée à une puce sur la carte à circuit imprimé Se débarrasser de la pile défectueuse en toute sécurité conformément aux instructions du fabricant Normal operations of this unit could be interrupted by a lightning surge In this event the user must recycle the power to the unit in order to establish normal operating conditions Impo...

Page 157: ...with problem solving actions in this guide contact the 3Com reseller from whom the equipment was purchased If the units are stackable only stack similar units WARNING Twisted Pair RJ45 data ports These are shielded RJ45 data sockets They cannot be used as telephone sockets Only connect RJ45 data connectors to these ports Wichtige Sicherheitsinformationen WARNUNG Warnungen enthalten Anweisungen die...

Page 158: ...leichspannung Die Einheit enthält keine Sicherungen oder sonstige Bauteile die vom Benutzer ausgewechselt oder gewartet werden können Sollte ein physikalischer Fehler auftreten der mit den in diesem Handbuch beschriebenen Maßnahmen nicht zu beheben ist setzen Sie sich mit dem 3Com Vertreter in Verbindung bei dem Sie das Gerät erworben haben Bei stapelfähiger Konstruktion nur gleichartige Einheiten...

Page 159: ... en condition normale d utilisation transportent les signaux de télécommunication Les ports identifiés par les étiquettes AAAA et BBBB SELV Les circuits SELV Safety Extra Low Voltage très basse tension de sécurité sont des circuits secondaires qui sont conçus et protégés pour qu en conditions normales et à défaillance unique la tension n excède jamais la valeur de sécurité de 42 2 V en crête ou 60...

Page 160: ... el adaptador de la unidad o de la toma de corriente No deben conectarse a los puertos de la unidad aparatos que no cumplan los requisitos de la interfaz en uso Los puertos de la unidad son de los siguientes tipos Puertos con etiqueta XXXX o YYYY TNV TNV Telecoms Network Voltage es un circuito que en condiciones normales transmite señales de telecomunicación Puertos con etiqueta AAAA o BBBB SELV S...

Page 161: ...lla presa di corrente Collegare alle porte dell unità solamente apparecchi conformi ai requisiti della relativa interfaccia Le specifiche riguardanti la sicurezza delle porte sono le seguenti Porte contrassegnate dalle targhette XXXX e YYYY TNV TNV Telecoms Network Voltage è un circuito che in normali condizioni di esercizio trasmette segnali di telecomunicazione Porte contrassegnate dalle targhet...

Page 162: ...AFETY INFORMATION AVVERTENZA porte dati RJ45 per doppino intrecciato Si tratta di prese dati RJ45 schermate e non possono essere utilizzate come prese telefoniche Collegare solamente connettori dati RJ45 a queste porte ...

Page 163: ...ifications The following parameters apply to all versions of the OfficeConnect ADSL Gateway unless otherwise stated Category Parameter Power 12 VDC 1 5 A maximum Temperature 0 to 40 degrees C operating 40 to 85 degrees C non operating shipping and storage Humidity 10 95 non condensing operating 5 95 non condensing non operating shipping and storage Dimensions The dimensions of each OfficeConnect G...

Page 164: ...erfaces OfficeConnect Gateway Data and Voice 3CR100AV97 One DSL Port RJ 11 Black Four Voice Ports POTS RJ 11 One LAN Port RJ 45 Blue One Expansion Port RJ 45 Green One DC Power Inlet Port OfficeConnect Gateway Data 3CR100A97 One DSL Port RJ 11 Black One LAN Port RJ 45 Blue One Expansion Port RJ 45 Green One DC Power Inlet Port OfficeConnect Gateway Voice Expansion 3C100XF Eight Voice Ports POTS RJ...

Page 165: ...al services Support from Your Network Supplier If additional assistance is required contact your network supplier Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following informa...

Page 166: ... error messages Details about recent configuration changes if applicable Returning Products for Repair Before you send a product directly to 3Com for repair you must first obtain a Return Materials Authorization RMA number Products sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number please call the local number for your region th...

Page 167: ...tp www 3com com europe Austria 07110 900116 Belgium 32 0 70 233 545 Flemish 32 0 70 233 546 French Denmark 45 0 35 44 5531 Finland 358 0 98170015 France 33 0 803 070693 Germany 49 0 180 567 1548 Hungary 49 0 180 567 1548 Israel 971 4 807 4555 Italy 147 809 903 Luxembourg 352 342 080 8318 Netherlands 0900 20 25 857 Norway 47 0 23 50 0097 Poland 49 0 180 567 1548 Portugal 351 21 4154034 Spain 902 11...

Page 168: ...C 4 APPENDIX C TECHNICAL SUPPORT Latin America http www 3com com ami Argentina 0 810 222 3266 Brazil 55 11 5643 2780 Mexico City 51 333380 Other Latin America AT T Direct 800 778 5573 ...

Page 169: ...in warranty service authorization Dated proof of purchase may be required Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a Return Material Authorization RMA number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured The repaired or replaced item will be shipped to Cus...

Page 170: ...D OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of inci...

Page 171: ...nt in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause u...

Page 172: ......

Page 173: ...ced LAN Configuration 5 4 B Backup and Restore 9 2 C Command Script 9 4 Configuring PPP based WANs 6 12 Configuring RFC 1483 6 4 Configuring RFC 1483 MER 6 7 Configuring the OfficeConnect Gateway 3 5 Configuring Your IPSec Settings 8 24 Console Telnet 9 6 Contacting Technical Support 12 11 Creating User Accounts 4 3 D Data PVCs 11 6 Delete a User 4 5 Deleting a Custom Packet Filter 8 18 Deleting Y...

Page 174: ...equirements 1 10 Modify a User Account 4 4 Modifying a Custom Packet Filter 8 17 Modifying Your WAN Protocols 6 15 Monitoring OfficeConnect Gateway Statistics 3 6 N NAT Interfaces 11 8 NAT PAT Configuration 8 4 Normal LAN Configuration 5 3 O OfficeConnect Gateway Data 1 2 OfficeConnect Gateway Data and Voice 1 3 OfficeConnect Gateway Menu Bar 3 4 OfficeConnect Gateway Voice Expansion 1 4 OfficeCon...

Page 175: ...upported WAN Protocols 6 2 ATM Asynchronous Transfer Mode 6 2 PPP Point to Point Protocol 6 2 T Technical Support C 1 Returning Products for Repair C 2 Support from 3Com C 2 Support from Your Network Supplier C 1 Terminator Tunnel Mode 8 21 26 To Create a NAT Static or Dynamic Policy 8 6 To Create a PAT Dynamic Policy 8 8 To Create a PAT Static Policy 8 7 To Create a VPN Configuration using IPSec ...

Page 176: ...tion Problems 12 7 Types of User Accounts 4 2 Administrator 4 2 Manager 4 3 U Using NetMeeting 8 4 Using the Gateway in a Static IP Environment 2 1 Setup Steps for a Static Workstation 2 3 Using the OfficeConnect Gateway 3 1 V View Administration Settings Web Links 11 3 View Advanced Settings 11 6 Data PVCs 11 6 NAT Interfaces 11 8 NAT Policies 11 7 Tunnel SAs 11 9 VPN Tunnels 11 9 View Network Se...

Page 177: ...Index 5 Creating Web Links 4 6 Deleting a Web Link 4 7 Launching a Web Link 4 7 Modifying a Web Link 4 6 What Can the OfficeConnect Gateway do 1 5 ...

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