12 - 8
C
HAPTER
12: T
ROUBLESHOOTING
General Network
Connection
Problems
Use the information in the following table to identify and resolve general
network connection problems.
Symptom
Possible Cause
Correction Action
Remote network is
not responding (e.g.
to PINGs or the Web
browser connection
requests.)
LAN or WAN
connection problem.
See
LAN Connection Problems
(page 12-5) and
WAN Connection
Problems
.(page 12-7).
Incorrect Virtual Circuit
(VC) information has
been entered.
Check the VC information (VCI
and VPI) and correct as needed.
Network Service (RFC
1483 or PPP) on
OfficeConnect
Gateway is
incompatible with that
used on remote site
ATM router.
RFC 1483 and PPP network service
run above ATM. If you select PPP,
and RFC 1483 is running on the
remote site router, you will not be
able to successfully access the
remote network. Change the
network service to agree with the
remote router network service.
The remote site profile
may not be enabled.
Check the
OfficeConnect
Gateway Profiles page
(View Settings) to see
if the remote site
status is ENABLED.
Enable the remote site profile.
If your Network Service
is PPP, the PPP
Authentication
information may be
incorrect.
Enter the appropriate PPP
Username and Password in the
remote site profile.
Remote location may
be off-line.
The machine you are trying to
connect to may not be running or
may be busy processing other
requests. Try reaching another
remote machine.
The remote network
is responding
intermittently or not
at all.
ATM cells are being
dropped by a device in
the path to the remote
site.
Contact your Service Provider.
Summary of Contents for OCG VOICE EXPANSION -
Page 1: ...http www 3com com OfficeConnect Gateway Users Guide Release 1 0 Part No 10042307 Rev AA ...
Page 44: ...3 10 CHAPTER 3 USING THE OFFICECONNECT GATEWAY ...
Page 52: ...4 8 CHAPTER 4 ADMINISTRATION ...
Page 58: ...5 6 CHAPTER 5 LAN CONFIGURATION ...
Page 126: ...9 12 CHAPTER 9 MANAGEMENT FEATURES ...
Page 132: ...10 6 CHAPTER 10 STATISTICS ...
Page 154: ...12 12 CHAPTER 12 TROUBLESHOOTING ...
Page 172: ......