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12 - 2
C
HAPTER
12: T
ROUBLESHOOTING
Checking the Basics
Before you continue on to the more detailed troubleshooting sections of
this chapter, please check the following:
■
Verify that the cables are not physically damaged. If damage is
apparent, replace the cable.
■
Verify that you are using the proper cables with your
OfficeConnect Gateway, and that they are connected correctly.
■
Verify that the power cord is connected to the OfficeConnect
Gateway and an electrical outlet.
CAUTION:
The OfficeConnect Gateway will not operate if it is connected
to an analog telephone wall jack. Make sure the OfficeConnect Gateway
is connected directly into the DSL wall outlet (do not make an
intermediate connection to telephone equipment).
For more information on the proper set up and installation of your
OfficeConnect Gateway, refer to the
OfficeConnect Gateway Quick Start
Guide
that was provided with your product.
Using the
OfficeConnect
Gateway web
pages
In addition to the troubleshooting information contained in this chapter,
you can use your web browser to access and view the following types of
information from the OfficeConnect Gateway web pages:
■
LAN and DSL Traffic Statistics monitored by the OfficeConnect
Gateway. (See Chapter 10,
Statistics
for more information.)
■
DSL Status information, Uptime information (Days, Hours, Minutes),
DownStream and UpStream Rates (Kbps). (See Chapter 10,
Statistics
for more information.)
■
System Summary and Network Settings (See Chapter 11,
View
Settings
for more information.)
This information can be helpful in diagnosing and locating problems on
your LAN or WAN.
Summary of Contents for OCG VOICE EXPANSION -
Page 1: ...http www 3com com OfficeConnect Gateway Users Guide Release 1 0 Part No 10042307 Rev AA ...
Page 44: ...3 10 CHAPTER 3 USING THE OFFICECONNECT GATEWAY ...
Page 52: ...4 8 CHAPTER 4 ADMINISTRATION ...
Page 58: ...5 6 CHAPTER 5 LAN CONFIGURATION ...
Page 126: ...9 12 CHAPTER 9 MANAGEMENT FEATURES ...
Page 132: ...10 6 CHAPTER 10 STATISTICS ...
Page 154: ...12 12 CHAPTER 12 TROUBLESHOOTING ...
Page 172: ......