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18-1
IM CW140-E
Troubleshooting
18
Chapter 18. Troubleshooting
18.1 Corrective Action in Case of Failure
This section describes corrective action in case a failure occurs with the
CW140.
If the meter does not operate properly after taking the corrective measures
shown in the table below or any other failure that is not covered in this section
occurs, contact the vendor from which you purchased the instrument.
If an error message is displayed, refer to Section 18.2, "Messages and
Corrective Measures."
Problem
Things to Check
1. The meter cannot be turned
on.
2. The setting data is initialized
when the power is turned off.
3. Measurement values are
erroneous.
4. No key action is possible.
5. Data cannot be saved to or
loaded from memory.
6. The meter cannot be
controlled through the RS-
232-C interface.
7. If the "Error" message appears
on the startup screen.
When an AC adapter is being used:
• Check that the power cord is firmly plugged into the power outlet.
• Check that you are not using power outside the allowable power
supply voltage.
When a battery pack or batteries are being used:
• Check that the battery is properly installed.
• If you are using a NiMH battery pack, check that the battery is
charged.
• If you are using alkaline batteries, check that the batteries are not
low or the polarities of the batteries are correct.
• If the "RTC Initialized" or "Settings Initialized" message appears on
the startup screen, contact the vendor from which you purchased
the instrument. The battery needs to be changed. Users are not
authorized to change it themselves.
The life of the backup battery is about 10 years.
• May be effected by noise. Check the installation environment.
• Check the measuring probes and the clamp are connected
correctly.
• Check the frequency source setting is correct.
• Ambient temperature and humidity are within the allowable ranges.
• Check whether the key lock function has been enabled. The key
lock mark is displayed in the upper-right corner of the screen when
this function is enabled.
• Turn the power switch off and on. In some cases, the initial self-test
may correct the problem.
• A power failure might have occurred when the memory was being
accessed. Reformat the memory while in file handling mode. Note
that formatting will clear any data saved to memory.
• Check that the communication parameters are set correctly for both
the controller and meter.
• Check that you are using the correct type of cable for the intended
application.
• There is an error with the hardware. Contact the vendor from which
you purchased the instrument.
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