186
At the Windows 2000 workstation, perform these tasks:
Note: As IPP (the Internet Printing Protocol) is supported by all Windows 2000 workstations, the
following procedure is written specifically for Windows 2000. The IPP printing "service" is available for
other workstation operating systems through downloads from the Microsoft web site. In general,
troubleshooting procedures for other operating systems will be similar to this one.
1.
Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.
Press ENTER. If the Device's Internet Services (web pages) begin to display on the workstation, you
are communicating with the Device. If NOT, make sure that your web browser is not set to use a proxy
server and repeat the procedure. If unsuccessful, perform the next step.
2.
Verify that the Internet protocol (TCP/IP) is installed in the Windows 2000 or XP workstation. On the
Windows 2000 Desktop, right click the My Network Places icon and select Properties. Right click on
the Local Area Connection icon and select Properties. On the Windows XP desktop, click Start,
Control Panel, and double click Network Connections. Right click on the Local Area Connection icon
and select Properties. Verify that the Internet Protocol (TCP/IP) has been loaded. If it has, click on
(highlight) this item with your mouse and click the Properties button to verify that this workstation is
using either a dynamic or static method to obtain a valid TCP/IP address, and that the workstation's
host name is being resolved using DNS. If the TCP/IP protocol is not loaded, click the Install… button,
then select Protocol as the type of network component that you wish to install. Click the Add… button
and select Internet Protocol (TCP/IP). With your Operating System Installer Disk readily available,
click the Have Disk… button and follow any remaining instructions. Once the protocol has been
installed, you can click on (highlight) the item with your mouse and click the Properties button to verify
or set up the method being used for TCP/IP addressing.
3.
Run a Command (DOS) prompt on the workstation and perform
ping
tests to verify successful packet
transmission first to the workstation's NIC, then to the Gateway (if being used), then to the Device's
NIC. To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and press
ENTER. Note that there is a space between the word "ping" and the first xxx. Let xxx.xxx.xxx.xxx first
represent the workstation's IP address, then the IP address of the default gateway, and finally the IP
address of the Device. If successful, you will receive a reply such as: "Reply from xxx.xxx.xxx.xxx:
bytes=32 time<10ms TTL=128." If you receive "Time Out" or "0 bytes received" notifications, the
device being pinged is incorrectly configured or malfunctioning.
4.
If Web browser and Ping Tests are successful but you are still unable to print to the Device, verify that
the driver is using an IPP Port to print through. From the Windows desktop, select
Start
,
Settings
,
Printers
(Start/Printers and Faxes in XP), right click on the Printer's icon, and select
Properties
.
Select the Ports Tab and verify that the IPP Port being printed through matches the IP Address, or fully
qualified Domain Name, of the Printer. If the IP address (or fully qualified Domain Name) does NOT
match, you are printing to the wrong device on the network. Either select the correct port from the
displayed list, or use the
Add Port
button to create a new IPP port with an IP Address (or fully qualified
Domain Name) matching that of your Device.
Note: A fully qualified Domain Name consists of the Device's internet Host Name, followed by its
internet domain name, separated by periods.
5.
Note that access to this Device's Services can be restricted by Host IP addresses. As this feature
could cause communications to appear to fail in certain instances, see the
IP Filtering
procedure in
the NOS Selection section of this guide for further details.
6.
To assure successful printing, make sure that the Device is configured to support the Page Description
Language (PDL) being used by your driver. To check the PDL being used by the driver, print a test job
"to file." Open and view the job in a program such as Notepad. The PDL being used by the driver will
be displayed in the first few lines of Printer Language. Next, check the Page Description Languages
being supported by the Device's ports by following the instructions supplied under the
Setting PDL
Emulations
procedure in the Internet Services section of this guide. The PDL being used by the
driver, and the PDL supported by the Port you are printing to, MUST match for successful printing to
occur.
Содержание WorkCentre 7300 Series
Страница 1: ...System Administrator s Guide 701P47983 WorkCentre 7300 Series ...
Страница 12: ...x ...
Страница 203: ......