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At the DNS or WINS Server
Refer to the Server Operating System documentation for the appropriate procedure to use to enable Host
name to IP address resolution on the Server. Make sure that the Device's TCP/IP (internet) Host Name
and NetBIOS (SMB Host) Name (which should be identical for DNS) is being mapped to an IP Address on
the Server. Refer to the Device's Configuration Report and verify that the Device's TCP/IP Host and
NetBIOS (SMB Host) Names continue to match the entries in the Server's database. Also verify that the IP
Address shown on the Report matches the IP address in the Server's database. If the information is
incorrect on the Server, NetBIOS communications from the workstations to the Device WILL be disrupted.
At the workstation, perform these tasks:
1.
Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.
Press ENTER. If the Device's Internet Services (web pages) begin to display on the workstation, you
are communicating with the Device. If NOT, make sure that your web browser is not set to use a proxy
server and repeat the procedure. If unsuccessful, perform the next step.
2.
On Windows 2000 workstations, verify that the
Internet protocol (TCP/IP)
is installed and that it is
configured for
DNS resolution
of the NetBIOS Host Name. Also verify that the
Client for Microsoft
Networks
is installed. Finally, through Add/Remove Programs and Add/Remove Windows
Components, select Other Network File and Print Services, click Details, check the box for
Services for Unix
, and click OK and Next.
3.
Run a
Command (DOS) prompt
on the workstation and perform
ping
tests to verify successful
packet transmission first to the workstation's NIC, then to the Gateway (if being used), then to the
Device's NIC. To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and
press ENTER. Note that there is a space between the word "ping" and the first xxx. Let
xxx.xxx.xxx.xxx first represent the workstation's IP address, then the IP address of the default
gateway, and finally the IP address of the Device (as shown on the Configuration Report).
4.
If communicating with the printer in a Peer to Peer environment, at the Workstation's Desktop double
click the
Network Neighborhood
icon and see if the Printer's
SMB Host Name
appears in the
Workgroup
indicated on the Configuration Report. If it does NOT, SMB may not be enabled at the
Device, or there is no Master Browser in the Workgroup. Check the Configuration Report to verify that
SMB is enabled and, if necessary, enable Auto Master Mode. To enable SMB, or Auto Master Mode,
following the instructions supplied in the
Microsoft (NetBIOS over IP) Networks
procedure in the
NOS Selection section of this guide.
5.
From your Workstation's Desktop, click Start/Settings/Printers (Start/Printers and Faxes in XP), right
mouse click on the Printer's icon and select Properties. From the Ports Tab (Windows 2000)
determine the Port that the driver is using to print through. For peer to peer communications, the port
name should match the SMB Host name of the Device as shown on the Configuration Report. If it
doesn't you are printing to the wrong port and either need to select the correct port or use the Add Port
button to create a new port for the driver to print through. Follow the instructions supplied in the
NetBIOS over IP Peer to Peer Printing procedure in the Print Drivers section of this guide. If the name
matches, use the General Tab of the driver to print a test page to determine the status of
communications between the Workstation and the Device.
6.
If communicating with the device in a Client/Server environment, at the Workstation's Desktop double
click the Network Neighborhood icon and see if the Printer's Server is displayed. If you double click on
the Server's name, a list of Shared printers should be displayed, with the Printer being one of the
devices shown. Note that since the Printer is identified as a Share name on the Server, it may NOT
have the same name as the SMB Host name on the Configuration Report. If you do not recognize
your Server or Printer's name in the list, perform the following step.
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