Q40 Tape Library
Installation and Operations Manual
511026 Rev. 07-01-19
154
Event Code
Message Text and Description
Details and Solution
2010
Library test failed due to spooling
mechanism defect.
Ensure that the spooling mechanism is fully seated
in the base module and connected correctly to the
robotic assembly.
2011
Drive Power Board has failed.
Ensure the drive power board is fully seated in the
module and power cycle the library.
2012
Multiple bottom covers detected.
Remove all bottom covers except from the bottom
module in the library.
2013
Multiple top covers detected.
Remove all top covers except for the top module in
the library.
2014
Bottom cover is missing.
Install the bottom cover on the bottom module of the
library, also check the module interconnect cable
and module power cords. If the base module
cannot detect both a top and bottom cover the robot
will not move.
2015
Top cover is missing.
Install the top cover on the top module of the library.
Check the module interconnect cable and module
power cords. If the base module cannot detect both
a top and bottom cover the robot will not move.
2016
Module alignment mechanism is not
locked properly.
Ensure that the alignment mechanism is engaged in
every module that is above another module in the
library.
2017
A communication problem between
modules was detected.
Ensure that all modules are powered and have the
interconnect cable properly attached. Also, ensure
that the module alignment locks are in the correct
positions.
2018
Too many unit position
transmitter/detector failures.
Ensure that the alignment mechanism is engaged in
every module that is above another module in the
library. Perform a power cycle.
2021
Database access error.
Restore a configuration backup and perform a
power cycle.
2022
Drive has been hot removed while in
active status as LUN master.
Reinstall the removed drive at the same position as
it was removed.
2023
Internal software error.
Contact Technical Support for firmware upgrade.
2024
Exception thrown by application not
handled.
Contact Technical Support for firmware upgrade.
2027
Move failed pulling cartridge from slot.
Check for labels or cartridge misalignments.
Verify there are no obstructions at the bottom of the
library.
Power cycle the library and verify no further critical
events were generated.
