
FASTRAK MANUAL
Rev. G
8
JUNE 2012
2. Contacting Polhemus Customer Service
If problems are encountered with the FASTRAK system or if you are having difficulty
understanding how the commands work, help is just a telephone call away. Call Polhemus at
(800) 357-4777 and select “2” for Customer Service and then “1” for Technical Support.
Polhemus is open Monday through Friday, 8:00 AM to 5:00 PM, Eastern Standard Time. For the
most part, our customer service engineers are usually able to solve problems over the telephone
and get you back into the fast lane right away. Help is also available on our web page at
. Simply double-click Technical Support, then select
to send us an email describing the problem or question.
If a problem requires repair of your system, the customer service engineer will issue a Return
Merchandise Authorization (RMA) number so you can return the system to the factory. Please
retain and use the original shipping container, if possible, to avoid transportation damages (for
which you or your shipper would be liable). Please do not return any equipment without first
obtaining an RMA number. If your system is still under warranty, Polhemus will repair it free of
charge according to the provisions of the warranty as stated in
The proper return address is:
Polhemus
40 Hercules Drive
Colchester, VT 05446
Attention RMA #____
Telephone (From the U.S. and Canada):
(800) 357-4777
Telephone (From outside the U.S. and Canada): (802) 655-3159
Fax #:
(802) 655-1439