Customer Support and Services
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Customer Support and Services
Performance Technologies offers a variety of standard and custom support packages to ensure
customers have access to the critical resources that they need to protect and maximize
hardware and software investments throughout the development, integration, and deployment
phases of the product life cycle.
If you encounter difficulty in using this Performance Technologies, Inc. product, you may
contact our support personnel by:
1.
(Preferred Method) – Email us at the addresses listed below or use our online email support
form. Outline your problem in detail. Please include your return email address and a telephone
number.
2.
TELEPHONE
– Contact us via telephone at the number listed below, and request Technical Support.
Our offices are open Monday to Friday, 8:00 a.m. to 8:00 p.m. (Eastern Standard Time).
If you are located outside North America, we encourage you to contact the local Performance
Technologies’ distributor or agent for support. Many of our distributors or agents maintain
technical support staffs.
Customer Support Packages
Our configurable development and integration support packages help customers maximize
engineering efforts and achieve time-to-market goals. To find out more about our Customer
Support packages, visit
http://www.pt.com/page/support/
.
Other Web Support
Support for existing products including manuals, release notes, and drivers can be found on
specific product pages at
http://www.pt.com
. Use the product search to locate the information
you need.
Return Merchandise Authorization (RMA)
To submit a return merchandise authorization (RMA) request, complete the online RMA form
available at
http://pt.com/assets/lib/files/rma-request-form.doc
and follow the instructions on
the form. You will be notified with an RMA number once your return request is approved.
Shipping information for returning the unit to Performance Technologies will be provided once
the RMA is issued.
Embedded Systems and Software
(Includes Platforms, Blades, and Servers)
SS7 Systems
(Includes SEGway™)
Phone
+1 (585) 256-0248
(Monday to Friday, 8 a.m. to 8 p.m.
Eastern Standard Time)
+1 (585) 256-0248
(Monday to Friday, 8 a.m. to 8 p.m.
Eastern Standard Time)
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com