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3. Service
a. Support and Upgrades. If you have purchased a Subscription License only, during the License
Period and any Renewal Period you are entitled to maintenance and support (“Support”) of the
Software, on the terms and conditions described on the support page found at
www.novell.com
(http://www.novell.com)
. You are also entitled to download revisions, upgrades or updates
(“Upgrades”) to the Software when and as Novell publishes them via its electronic bulletin board
system, Website or through other online services. If you have purchased a Perpetual License, you
will not be entitled to receive such Support and/or Upgrades unless you have also purchased
Support. If you have purchased Support, during the Support Period and any Renewal Period you are
entitled to Support of the Software, on the terms and conditions described on the support page found
at
www.novell.com (http://www.novell.com)
. You are also entitled to download Upgrades to the
Software when and as Novell publishes them via its electronic bulletin board system, Website or
through other online services. If you have a Perpetual License and discontinue Support, you will no
longer be entitled to receive Upgrades. You may renew your Support only within 6 months from the
date your Support ceased (the “Support Termination Date”) by paying Novell 100% of the Support
fees that would have been due between the Support Termination Date and the date that you request
the renewal of Support (the “Back Support Fee”). Additionally, you must pay a reinstatement fee in
the amount 50% of the then current annual Support fee for the product(s) for which you are
reinstating Support. (the “Reinstatement Fee”). You must pay the Back Support Fee and the
Reinstatement Fee prior to Novell reinstating Support, including your ability to receive and
download Upgrades. If you wish to renew your Support after 6 months from the Support
Termination Date, please contact your Novell representative.
b. Additional Services. Novell may provide any additional services, including without limitation,
implementation, installation and other post-sales services under a mutually agreed to Statement of
Work. Statements of Work signed by the parties are incorporated into and are subject to all of the
terms of this Agreement.
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Software. Novell and its suppliers own and retain all right, title and interest in and to the Software,
including all copyrights, patents, trade secret rights, trademarks and other intellectual property rights
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4.b Confidentiality. You agree to take all reasonable steps to protect any Novell Confidential
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Содержание ZENworks Network Access Control 5.0
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