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Chapter 15 Diagnostics and Troubleshooting

Perform a ping test...........................................................................235
Capture WiFi and Ethernet packets...............................................236
Quick tips for WiFi troubleshooting...............................................239
Troubleshoot with the LEDs............................................................240

Test the LAN path to your access point....................................251
Test the path from your computer to a remote device...........251

Appendix A Factory Default Settings and Technical Specifications

Factory default settings...................................................................254
Technical specifications...................................................................259

Appendix B Mount the Access Point to a Wall or Ceiling

Mounting parts.................................................................................262
Mount the access point on a wall...................................................263
Mount the access point to a T-bar..................................................264
Unmount the access point...............................................................268

Insight Managed WiFi 6E AXE7800 Tri-band Multi-Gig Access Point Model WAX630E

Содержание WAX630E

Страница 1: ...User Manual Insight Managed WiFi 6E AXE7800 Tri band Multi Gig Access Point WAX630E NETGEAR Inc 350 E Plumeria Drive September 2022 San Jose CA 95134 USA 202 12579 05...

Страница 2: ...privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions If you do not agree return the device to your place of purcha...

Страница 3: ...e following sections to document the option to let the access point check for new firmware Connect over WiFi to the local browser UI for initial configuration on page 28 Connect over the LAN to the lo...

Страница 4: ...cess point for initial configuration 23 Connect over the Internet using the NETGEAR Insight Cloud Portal 24 Connect over WiFi using the NETGEAR Insight app 26 Connect over WiFi to the local browser UI...

Страница 5: ...agement 82 Chapter 6 Manage the Basic Radio Features Manage the basic WiFi settings for the radios 85 Turn a radio on or off 88 Change the WiFi mode for a radio 89 Change the channel width for a radio...

Страница 6: ...Ethernet LLDP 145 Enable or disable UPnP 146 Manage the link aggregation capability 147 Enable link aggregation for the LAN 2 port 148 Disable link aggregation for the LAN 2 port 149 Chapter 10 Manag...

Страница 7: ...tion 199 View alarms and notifications 200 Chapter 12 Manage the Advanced WiFi Features for a WiFi network Set NAT mode or Bridge mode for addressing and traffic 203 Enable or disable client isolation...

Страница 8: ...point cannot connect 245 Troubleshoot WiFi connectivity for a WiFi client device 247 Troubleshoot Internet browsing 248 You cannot log in to the access point over a LAN connection 248 Changes are not...

Страница 9: ...power adapter If you ordered model WAX630E but prefer to use the access point without a PoE connection you can order a power adapter separately The PoE Ethernet port supports a high speed up to 2 5 Gb...

Страница 10: ...n about the NETGEAR Insight Cloud Portal and Insight app visit the following pages netgear com business services insight subscription netgear com support product insight aspx kb netgear com 000061848...

Страница 11: ...E is an indoor access point that supports the 2 4 GHz and 5 GHz WiFi bands and the new 6 GHz WiFi band The chapter contains the following sections What is WiFi 6E Unpack the access point Top panel wit...

Страница 12: ...t WiFi 6E This means that on 6 GHz the WiFi network does not need to slow down to accommodate legacy devices Fewer devices more spectrum and more bandwidth means less interference and network congesti...

Страница 13: ...f power adapter varies by region If you ordered model WAX630E but prefer to use the access point without a PoE connection you can order a power adapter separately For information about the mounting op...

Страница 14: ...3bt PoE level Off No power is supplied to the access point Solid green A 2 5 Gbps Ethernet link is detected on the LAN 1 port LAN 1 LED Blinking green 2 5 Gbps traffic activity is detected on the LAN...

Страница 15: ...One or more WLAN clients are connected to the 5 GHz WiFi radio Blinking blue Traffic is detected on the 5 GHz WiFi radio Off The 5 GHz WiFi radio is off Solid green The 6 GHz WiFi radio is on but no...

Страница 16: ...ght Cloud Portal or Insight app to remove the access point from your Insight network location before the factory default settings function of the Reset button is available For more information see Use...

Страница 17: ...a LAG connection which you must configure on the switch For more information about setting up and enabling a LAG on the access point see Manage the link aggregation capability on page 147 Access point...

Страница 18: ...fore connecting the product to outdoor cables or wired outdoor devices see https kb netgear com 000057103 for additional safety and warranty information Failure to follow these guidelines can result i...

Страница 19: ...system and peripheral power cables into properly grounded power outlets If applicable to your product the peripheral power cables are equipped with three prong plugs to help ensure proper grounding Do...

Страница 20: ...ork Connect to the access point for initial configuration Log in to the access point after initial setup What to do if you get a browser security warning CAUTION This device must be professionally ins...

Страница 21: ...twork access Tips for positioning your access point Place your access point near the center of the area where the WiFi clients operate A line of sight between the access point and the WiFi clients is...

Страница 22: ...oE switch If you ordered a package without a power adapter but do not want to use a PoE connection you can still order a power adapter as an option If connected to 2 5 Gbps equipment the access point...

Страница 23: ...loud LED turns solid green or solid blue and the access point is ready for you to perform the initial configuration For information about accessing the access point for initial configuration see Conne...

Страница 24: ...to the Internet For more information about the Insight Cloud Portal visit the following pages netgear com business services insight subscription netgear com support product insight aspx kb netgear com...

Страница 25: ...cation configuration This might take up to 10 minutes during which time the access point will restart The access point is now an Insight managed device that is connected to the Insight cloud based man...

Страница 26: ...t and download the Insight app 2 On your mobile device connect over WiFi to the access point s setup WiFi network using one of the following methods Scan the QR code Scan the QR code on the access poi...

Страница 27: ...top bar and do one of the following Tap the SCAN BARCODE OR QR CODE button and then scan the access point s code which is on the access point label Tap the Enter Serial Number and MAC Address link an...

Страница 28: ...using the NETGEAR Insight app and complete the initial configuration To connect over WiFi to the local browser UI for initial configuration 1 From your computer or mobile device connect over WiFi to...

Страница 29: ...gin page displays After you log in the Dashboard page displays 5 To let the access point check for the latest firmware click the Check for Upgrade button the button is not shown in the previous figure...

Страница 30: ...button Additional fields display b Specify the IP address IP subnet mask IP address of the default gateway and IP address of the DNS server DHCP Client As an option enter a new name for the access poi...

Страница 31: ...tomatically set to mandatory Allow Clients to Authenticate using Legacy Open OWE Transition Mode If you select the Enhanced Open check box the Allow Clients to Authenticate using Legacy Open OWE Trans...

Страница 32: ...n again You are disconnected from the access point If you changed the default country the access point restarts 9 Reconnect over WiFi to the access point s WiFi network using the new SSID and passphra...

Страница 33: ...e You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point For more information see Connect over WiFi using the NETGEAR Insight app on page 26 2 On the...

Страница 34: ...s that are described in the following table Description Setting From the menu select the country and region in which the access point is operating Note Make sure that the country is set to the locatio...

Страница 35: ...ne lowercase letter and one number The following special characters are allowed Save the password for future use AP Login New Password Enter exactly the same password that you entered in the AP Login...

Страница 36: ...e TKIP and WPA2 clients use AES In the Passphrase field enter a new passphrase for the WiFi network WPA3 Personal This option allows only WiFi clients that support WPA3 to connect to the SSID Select t...

Страница 37: ...he NETGEAR Insight app to discover the IP address that is assigned to the access point For more information see Connect over WiFi using the NETGEAR Insight app on page 26 Then launch a browser and ent...

Страница 38: ...as the subnet mask You can actually use any IP address in the 192 168 0 2 192 168 0 254 range with the exception of IP address 192 168 0 100 which is the default IP address of the access point For mor...

Страница 39: ...st firmware click the Check for Upgrade button the button is not shown in the previous figure If new firmware is available for the access point we recommend that you upgrade the firmware After the fir...

Страница 40: ...button Additional fields display b Specify the IP address IP subnet mask IP address of the default gateway and IP address of the DNS server DHCP Client As an option enter a new name for the access poi...

Страница 41: ...tomatically set to mandatory Allow Clients to Authenticate using Legacy Open OWE Transition Mode If you select the Enhanced Open check box the Allow Clients to Authenticate using Legacy Open OWE Trans...

Страница 42: ...m the access point If you changed the default country the access point restarts 11 After a few minutes if the login window does not display automatically enter 192 168 0 100 in the address bar of your...

Страница 43: ...ion see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password The user name is admin The password is the one that you specified The user name and...

Страница 44: ...roceed to x x x x unsafe link in which x x x x represents the domain name or IP address of the device Apple Safari Click the Show Details button Then click the visit this website link If a warning pop...

Страница 45: ...browser UI to set up a mesh WiFi connection to a root access point For information about how you can manage and monitor the extender access point with the Insight Cloud Portal and Insight app and visi...

Страница 46: ...cess point that provides Internet connectivity The extender access point is not connected to your network over a wired connection but over a WiFi connection 3 3 4 5 1 2 Figure 6 Mesh network with an e...

Страница 47: ...er Ethernet to a router or Internet gateway and provides Internet access to its extender access points The root access point and extender access points work together to cover a potentially large area...

Страница 48: ...The access point can broadcast on the 2 4 GHz band the 5 GHz band and the 6 GHz band the preferred band for the backhaul connection on the access point Depending on the WiFi capability of the WiFi cli...

Страница 49: ...The NETGEAR Insight Cloud Portal is available for Insight Premium and Insight Pro subscribers You can use the Insight Cloud Portal to connect the access point as an extender to a root access point The...

Страница 50: ...outer that is connected to the Internet Broadcast in the 2 4 GHz radio band Broadcast in the 5 GHz radio band Broadcast in the 6 GHz radio band The extender access point can use any band to establish...

Страница 51: ...to the same network as the root access point or to the Internet You can also use an optional power adapter 6 Access the Insight Cloud Portal by visiting insight netgear com enter your NETGEAR email ad...

Страница 52: ...ce in the Insight Instant Mesh WiFi network If the Power Cloud LED does not stop blinking amber green and blue see Power Cloud LED does not stop blinking amber green and blue on page 244 When the conf...

Страница 53: ...sight app 2 Launch the Insight app 3 If you do not already have an Insight account you can create an account now For information about creating an Insight Premium account or upgrading to an Insight Pr...

Страница 54: ...t you configure and manage the extender access point in the Insight Instant Mesh WiFi network 4 A network switch 5 A network router that is connected to the Internet Broadcast in the 2 4 GHz radio ban...

Страница 55: ...to factory default settings 4 For a reliable WiFi connection place the extender access point less than 25 feet 7 5 m in a line of sight with minimal obstacles from the closest root access point 5 Conn...

Страница 56: ...might take up to 10 minutes The extender access point might restart during the configuration process 10 Wait for the extender access point to go through the initial connection and configuration proces...

Страница 57: ...the Insight cloud The extender access point is automatically configured to broadcast extend the root access point s WiFi network If you are experiencing difficulty connecting the extender access point...

Страница 58: ...or broadcast the SSID for a WiFi network Change the VLAN ID for a WiFi network Change the authentication and encryption for a WiFi network Enable or disable PMF for a WiFi network Set up Multi PSK for...

Страница 59: ...ervers see Set up RADIUS servers on page 131 To set up a WiFi network 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point t...

Страница 60: ...tch the SSID of the VAP Wireless Network Name SSID By default the VAP broadcasts its SSID so that WiFi clients can detect the SSID in their scanned network lists To turn off the SSID broadcast select...

Страница 61: ...th clients that support the WiFi enhanced open feature and clients that do not For clients that do not support the WiFi open enhanced feature traffic is not encrypted If you clear the Allow Devices to...

Страница 62: ...ses SAE encryption and enables only WiFi devices that support WPA3 to join the VAP If you select this option 802 11w PMF is automatically set to mandatory see Step 8 WPA3 provides a secure connection...

Страница 63: ...you select Enhanced Open authentication WPA3 Personal authentication or WPA3 Enterprise authentication the radio button for PMF is set to Mandatory and you cannot change it Optional This option lets t...

Страница 64: ...y the time or times that the VAP is disabled 11 Optionally select one or two radio bands only by clearing one or more check boxes Clear one or more check boxes 2 4 GHz 5 GHz or 6 GHz or keep the defau...

Страница 65: ...ou cannot configure the RSSI threshold manually 13 To set the addressing and traffic mode configure client isolation configure URL tracking configure if a DHCP Offer message is unicast or broadcast or...

Страница 66: ...configure WiFi client isolation By default client isolation is disabled for the VAP and the Disable radio button is selected Client isolation and Multi PSK see Step 9 are mutually incompatible To bloc...

Страница 67: ...patible Manage local MAC access control lists on page 118 and Select a MAC ACL for a WiFi network on page 209 Set bandwidth rate limits for a WiFi network on page 210 Although you can also configure t...

Страница 68: ...int or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security...

Страница 69: ...WiFi enabled computer or mobile device to match the current settings for your network Does your WiFi device display as a connected client See Display client distribution connected clients and client...

Страница 70: ...w displays 6 Click the Delete button The pop window closes and the WiFi network is removed Hide or broadcast the SSID for a WiFi network By default a WiFi network SSID or VAP broadcasts its network na...

Страница 71: ...uration Wireless Basic The page that displays lets you select an SSID 5 Click the button to the left of the SSID The settings for the selected SSID display 6 Under Broadcast SSID select one of the fol...

Страница 72: ...er the Insight network password for that location For more information see Connect over WiFi using the NETGEAR Insight app on page 26 The Dashboard page displays 4 Select Management Configuration Wire...

Страница 73: ...name and password The user name is admin The password is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network...

Страница 74: ...al This option which is the same as WPA2 PSK is the default setting and uses AES encryption This type of security enables only WiFi devices that support WPA2 to join the VAP WPA2 provides a more secur...

Страница 75: ...ices might not yet detect WPA3 and support only WPA2 If your network also includes WPA2 devices select WPA3 WPA2 Personal authentication In the Passphrase field enter a phrase of 8 to 63 characters To...

Страница 76: ...s old settings before you changed the settings update the WiFi network selection in your WiFi enabled computer or mobile device to match the current settings for your network Does your WiFi device dis...

Страница 77: ...isplays 4 Select Management Configuration Wireless Basic The page that displays lets you select an SSID 5 Click the button to the left of the SSID The settings for the selected SSID display 6 Under 80...

Страница 78: ...laced by the passphrases and VLANs that are part of the Multi PSK configuration Note Multi PSK is supported only if the WiFi security is WPA2 Personal or WPA2 WPA Personal To configure Multi PSK on th...

Страница 79: ...ernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for t...

Страница 80: ...t a user must enter to let the WiFi client connect to the associated VLAN of the WiFi network Key Identifier The phrase or term that lets you identify the VLAN in the WiFi network for monitoring purpo...

Страница 81: ...plays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user...

Страница 82: ...re available in the 5 GHz band and even more in the 6 GHz band causing less interference and allowing for a better user experience Band steering includes 802 11k radio resource management RRM and 802...

Страница 83: ...are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight Cloud Portal or Insight app enter the Insight network...

Страница 84: ...e radio the change affects all WiFi networks on the access point The chapter includes the following sections Manage the basic WiFi settings for the radios Turn a radio on or off Change the WiFi mode f...

Страница 85: ...splays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point use...

Страница 86: ...bleshooting Wireless Mode Select one of the following wireless modes WiFi modes for the 2 4 GHz radio 11ax 802 11ax 802 11ng 802 11bg and 802 11b WiFi clients can connect to the access point This is t...

Страница 87: ...enu select the channel width for the radio Your selection from the Wireless Mode menu determines if you can set the channel width and if so which channel widths are available Use the following guideli...

Страница 88: ...d a channel spacing of four channels between adjacent access points for example in the 2 4 GHz band use channels 1 and 5 or 6 and 10 6 Click the Apply button A warning pop up window displays 7 Click t...

Страница 89: ...Settings page displays 5 Take one of the following actions Turn a radio on Select the Turn Radio ON check box for the radio Turn a radio off Clear the Turn Radio ON check box for the radio 6 Click th...

Страница 90: ...e 26 The Dashboard page displays 4 Select Management Configuration Wireless Basic Wireless Settings The Wireless Settings page displays 5 Select the WiFi mode for the radio 2 4 GHz radio Select one of...

Страница 91: ...p window displays 7 Click the OK button The pop up window closes and your settings are saved The radio or radios restart and WiFi clients might need to reconnect Change the channel width for a radio U...

Страница 92: ...plays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user...

Страница 93: ...an environment in which WiFi devices operate at a shorter distance from the access point A longer guard interval works well in an environment with multiple SSIDs and WiFi devices that operate at a lo...

Страница 94: ...ble only in the 11ax WiFi mode 6 Click the Apply button A warning pop up window displays 7 Click the OK button The pop up window closes and your settings are saved The radio or radios restart and WiFi...

Страница 95: ...dio select 100 Max 50 25 12 5 or 4 Min The default is 100 Max 6 Click the Apply button A warning pop up window displays 7 Click the OK button The pop up window closes and your settings are saved The r...

Страница 96: ...work password for that location For more information see Connect over WiFi using the NETGEAR Insight app on page 26 The Dashboard page displays 4 Select Management Configuration Wireless Basic Wireles...

Страница 97: ...e QoS Settings page displays 5 Enable or disable the following features for the radio by selecting the applicable Enable or Disable radio buttons Wi Fi Multimedia WMM WiFi Multimedia WMM is a subset o...

Страница 98: ...Click the Apply button A warning pop up window displays 7 Click the OK button The pop up window closes and your settings are saved The radio or radios restart and WiFi clients might need to reconnect...

Страница 99: ...e external captive portal to each WiFi network Facebook Wi Fi captive portal A Facebook business page that serves as a portal You can configure a single Facebook Wi Fi captive portal on the access poi...

Страница 100: ...d an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password The user name is admin The...

Страница 101: ...ct URL check box is cleared a user is directed to the default web page Redirect URL Enter the title that is displayed on the captive portal login page If you do not customize the title the default tit...

Страница 102: ...he captive portal login page select the EULA check box EULA Max 1 KB 9 To preview the captive portal login page click the Preview button The following figure shows an example that is the figure does n...

Страница 103: ...security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password The user name is admin The password is the one tha...

Страница 104: ...on URL Enter the web authentication URL that is provided by the vendor Key Enter the key credential that is provided by the vendor This field is optional and depends on the authentication requirements...

Страница 105: ...they get a message Oops Something went wrong Please try after some time 12 Select one of the following Allow HTTPS buttons to specify when secure HTTP HTTPS traffic is allowed to pass through Enable B...

Страница 106: ...IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information se...

Страница 107: ...configure the settings d To limit the session length click the Session length Edit button and configure the settings Clients are automatically logged out when the session length is exceeded 10 Refresh...

Страница 108: ...e 44 3 Enter the access point user name and password The user name is admin The password is the one that you specified The user name and password are case sensitive If you previously added the access...

Страница 109: ...n for a captive portal or you want to use another Facebook account you can unregister the access point from Facebook Wi Fi and remove the access point s entry To unregister the access point from Faceb...

Страница 110: ...on The capability to register is disabled However the access point s entry on the Facebook business page is not yet removed 6 Click the Apply button Your settings are saved 7 Go to the Facebook busine...

Страница 111: ...al MAC access control lists Manage neighbor AP detection Set up RADIUS servers Enable L2 security Note For information about essential WiFi security network authentication and encryption see Set up an...

Страница 112: ...ing you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password Th...

Страница 113: ...omain are blocked For example if you add www google com all web pages in the www google com domain are blocked including for example www google com finance Blocked Keywords To add a keyword entry to t...

Страница 114: ...point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or a...

Страница 115: ...default a session expires after 45 minutes 7 Click the Apply button Your settings are saved Change the time out period for a user session When a user logs in to the local browser UI the session times...

Страница 116: ...tion System Advanced User Accounts 5 Under Session Timeout use the Hours and Minutes fields to specify the period after which a session automatically expires and the user must log in again By default...

Страница 117: ...ts display 5 To the right of the user account change the existing settings as needed User Name Enter another user name Password Enter another password between 8 and 64 characters in length The passwor...

Страница 118: ...up window displays 6 Click the Delete button The pop up windows closes and the user account is removed Manage local MAC access control lists The access point supports eight local access control lists...

Страница 119: ...enabled allows access to trusted stations by default Custom 3 If enabled allows access to trusted stations by default Custom 4 If enabled allows access to trusted stations by default By default these...

Страница 120: ...for the MAC ACL that you want to set up The previous figure shows some examples Devices in the Available Stations table are automatically detected by the access point and are common to all MAC ACLs wh...

Страница 121: ...ox for the device and click the Remove button You can search the Trusted Stations table When you remove a device from the Trusted Stations table after the access point redetects the device the device...

Страница 122: ...rmat with each octet separated by a hyphen for example 00 11 22 33 44 55 You must separate entries with a comma The file must be in text format that is with a txt or cfg extension You can use a MAC AC...

Страница 123: ...ss point and are common to all MAC ACLs which allows you to add a device to more than one MAC ACL A neighboring station displays as Neighbor and a connected station displays as connected 6 To change t...

Страница 124: ...on the import list are placed in the Trusted Stations table c To remove a MAC address from the Trusted Stations table select the MAC address and click the Remove button You can search the Trusted Sta...

Страница 125: ...ccess points APs in a radio band and you can classify them as known APs If you enable neighbor AP detection for a radio band the access point regularly scans the WiFi network collects information abou...

Страница 126: ...ss point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or...

Страница 127: ...ss points every hour This is the default setting Moderate The access point scans for neighbor access points every 30 minutes Aggressive The access point scans for neighbor access points every 15 minut...

Страница 128: ...ccess points from the Known AP List After being detected these access points once more display in the Unknown AP List 10 Click the Apply button Your settings are saved Import an existing neighbor acce...

Страница 129: ...d or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password The user name is adm...

Страница 130: ...are replaced with the ones in the import list Merge MAC addresses in the Known AP List are merged with the ones in the import list b Click the Browse button and navigate to and select the import file...

Страница 131: ...118 If you use a RADIUS MAC ACL you must define the ACL on the RADIUS server using the format in the following example for client MAC addresses in the RADIUS server If the client MAC address is 00 0a...

Страница 132: ...ord Enter the password shared key that is used between the access point and the RADIUS server during the authentication or accounting process By default the password is sharedsecret 6 To enable accoun...

Страница 133: ...gned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get...

Страница 134: ...6 Click the Apply button Your settings are saved User Manual 134 Manage Access and Security Insight Managed WiFi 6E AXE7800 Tri band Multi Gig Access Point Model WAX630E...

Страница 135: ...2 1Q VLAN and management VLAN Set an existing domain name Enable or disable Spanning Tree Protocol Enable or disable the network integrity check function Enable or disable IGMP snooping Enable or disa...

Страница 136: ...rning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password...

Страница 137: ...AN Primary DNS IP address of the secondary DNS server on your LAN or leave this field blank Secondary DNS 7 Click the Apply button Your settings are saved The access point restarts with the new IP set...

Страница 138: ...r name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight Cloud Portal or Insight app enter...

Страница 139: ...To set the 802 1Q VLAN and management VLAN 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable o...

Страница 140: ...s point tags all frames that it sends from its Ethernet interface Only the incoming frames that are tagged with known VLAN IDs are accepted Similarly change the ID for the untagged VLAN only if the hu...

Страница 141: ...able or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the secu...

Страница 142: ...nch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is...

Страница 143: ...rrectly By default the network integrity check function is disabled To enable or disable the network integrity check function 1 Launch a web browser from a computer that is connected to the same netwo...

Страница 144: ...eb browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigne...

Страница 145: ...ss point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a sec...

Страница 146: ...net cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the...

Страница 147: ...AG connection both ports must function at the same speed Therefore for a LAG connection the speed of the LAN 1 port is limited to 1 Gbps However if you use the LAG connection for increased throughput...

Страница 148: ...n window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on...

Страница 149: ...oceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password The user name is...

Страница 150: ...up window closes and your settings are saved The link aggregation capability is disabled User Manual 150 Manage the Local Area Network and IP Settings Insight Managed WiFi 6E AXE7800 Tri band Multi G...

Страница 151: ...zone Manage the syslog settings Manage the firmware of the access point Manage the configuration file of the access point Reboot the access point from the local browser UI Schedule the access point t...

Страница 152: ...sents the last six hexadecimal digits of the access point s MAC address The MAC address is listed on the product label The default WiFi passphrase is sharedsecret Web browser mode You can manage the a...

Страница 153: ...e of the following radio buttons NETGEAR Insight The access point functions in NETGEAR Insight management mode Web browser The access point functions in Web browser management mode CAUTION When you ch...

Страница 154: ...h an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an excepti...

Страница 155: ...ess point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser secu...

Страница 156: ...e or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the securit...

Страница 157: ...e IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information...

Страница 158: ...e time zone When the access point synchronizes its clock with a Network Time Protocol NTP server the page shows the date and time If the page does not show the correct date and time you might need to...

Страница 159: ...ding to your settings For information about other time settings see Specify a custom NTP server on page 157 Manage the syslog settings If a syslog server is present on your network you can configure t...

Страница 160: ...stored in flash memory You can check to see if new firmware is available and update the access point to the new firmware You can also visit the NETGEAR support website download the firmware manually...

Страница 161: ...and update the access point 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connecti...

Страница 162: ...rd page 8 Read the new firmware release notes to determine whether you must reconfigure the access point after updating Manually download firmware and update the access point Downloading firmware to a...

Страница 163: ...ord The user name is admin The password is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and m...

Страница 164: ...in which xxxxxx represents the last six hexadecimal digits of the access point s MAC address The MAC address is listed on the product label The default WiFi passphrase is sharedsecret To revert to the...

Страница 165: ...not interrupt the reversion For example do not close the browser click a link or load a new page Do not turn off the access point Wait until the access point finishes restarting and the Power Cloud LE...

Страница 166: ...ify the following server settings Firmware File The name of the access point firmware file on the SFTP server SFTP Server IP The IP address of the SFTP server on your network User Name The user name t...

Страница 167: ...login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warnin...

Страница 168: ...he hour in 24 hour format mm is the minutes and ss is the seconds Examples of the name of a backup file are WAX6XX NETGEAR1A2B3C 06 18 21_16 44 12 config tar and WAX6XX WAX6XX 1A2B3C 06 18 21_16 44 12...

Страница 169: ...C address or the system name dd is the date mm is the month yy is the year hh is the hour in 24 hour format mm is the minutes and ss is the seconds Examples of the name of a backup file are WAX6XX NET...

Страница 170: ...y warning on page 44 3 Enter the access point user name and password The user name is admin The password is the one that you specified The user name and password are case sensitive If you previously a...

Страница 171: ...s admin The password is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access p...

Страница 172: ...he access point you must use the Reset button After you reset the access point to factory default settings the password for the admin user name is password the access point s DHCP client is enabled th...

Страница 173: ...n off the access point Wait until the access point finishes restarting and the Power Cloud LED turns solid green or solid blue Use the local browser UI to reset the access point You can use the access...

Страница 174: ...the Restore Defaults button A warning pop up window displays 6 Click the Restore button The pop up windows closes and the configuration is reset to factory default settings When the reset is complete...

Страница 175: ...er name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight Cloud Portal or Insight app ente...

Страница 176: ...oint or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a securit...

Страница 177: ...Note the following restrictions Wireless distribution system EEM is mutually exclusive with a wireless distribution system WDS see Set up a WiFi Bridge on page 216 Neighbor AP detection EEM does not...

Страница 178: ...cified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight Cloud Portal or Ins...

Страница 179: ...cess points Display client distribution connected clients and client trends View WiFi and Ethernet traffic traffic and ARP statistics and channel utilization View or download tracked URLs View save do...

Страница 180: ...ord is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the...

Страница 181: ...shboard if the page width on your device is sufficient otherwise it might be elsewhere and displays the following System name of the access point and country or region of operation Ethernet MAC addres...

Страница 182: ...on The following settings are displayed System Name The access point NetBIOS name System Mode The access point system mode AP LAN1 MAC Address The MAC address of the LAN 1 Ethernet port of the access...

Страница 183: ...Uptime The time since the access point was last restarted AP Interface Status A green icon indicates that the interface is in use A gray icon indicates that the interface is not in use IPv4 Settings s...

Страница 184: ...the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insigh...

Страница 185: ...Information section The following settings are displayed System Name The access point NetBIOS name System Mode The access point system mode AP LAN1 MAC Address The MAC address of the LAN 1 Ethernet p...

Страница 186: ...re on the access point Bootloader Version The primary bootloader U Boot version that is installed on the access point Serial Number The serial number of the access point Current Time The current syste...

Страница 187: ...irectly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning...

Страница 188: ...points to the Known AP List on page 126 5 To display the most recent unknown access points click the Refresh button 6 To view the Known AP list click the Known AP tab At the top of the page for each r...

Страница 189: ...e and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight Cloud Portal or Insight app enter the...

Страница 190: ...scroll down to the Hours Trend pane The Hours Trend pane shows a graph with the number of clients the traffic in MBps or the channel utilization over a period that you can select The previous figure s...

Страница 191: ...s and shows the following information MAC Address The MAC address of the client IP Address The IP address associated with the client Host Name The host name of the client OS The operating system that...

Страница 192: ...iled Client Information page PMF Support If PMF is enabled on the access point indicates if the client supports PMF 13 If you opened the Detailed Client Information page click the Close button The Det...

Страница 193: ...name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight Cloud Portal or Insight app enter...

Страница 194: ...tistics select Management Monitoring Statistics The page displays the network traffic statistics for both the WiFi and Ethernet interfaces of the access point since the access point started or reboote...

Страница 195: ...ecurity warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and...

Страница 196: ...client host name and the first URL of the list of URLs that the client accessed b To view all URLs that a WiFi client accessed click the link to the right of the first URL A pop up window displays all...

Страница 197: ...t mode this is option is available from the Dashboard page by selecting Management Monitoring Cloud Logs To view save download or clear the logs 1 Launch a web browser from a computer that is connecte...

Страница 198: ...es do the following a Click the Download Detailed Logs button Depending on the size of the file downloading the detailed log entries might take several minutes b Follow the directions of your browser...

Страница 199: ...s a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user nam...

Страница 200: ...information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password The user name is admin The password is the one that you specified The user n...

Страница 201: ...bell and notifications indicated by a blue bell with a description and time 6 To view more alarms and notification scroll down in the pop up window User Manual 201 Monitor the Access Point and the Net...

Страница 202: ...to a WiFi network we mean an individual SSID or VAP The chapter includes the following sections Set NAT mode or Bridge mode for addressing and traffic Enable or disable client isolation for a WiFi net...

Страница 203: ...er the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more informa...

Страница 204: ...o use This IP address must be different from the WLAN network address that you set in the previous step 8 Click the Apply button Your settings are saved Enable or disable client isolation for a WiFi n...

Страница 205: ...ID display 6 Scroll down and click the Advanced tab The page expands 7 Under Wireless Client Isolation select one of the following radio buttons Disable Client isolation is disabled for the WiFi netwo...

Страница 206: ...ton 10 Click the Apply button Your settings are saved Enable or disable URL tracking for a WiFi network You can enable the access point to track all URLs that are requested by WiFi clients that are co...

Страница 207: ...Tracking is enabled for the WiFi network Disable URL Tracking is disabled for the WiFi network 8 Click the Apply button Your settings are saved Change the format of the DHCP offer messages in a WiFi n...

Страница 208: ...the access point through the Insight Cloud Portal or Insight app enter the Insight network password for that location For more information see Connect over WiFi using the NETGEAR Insight app on page 2...

Страница 209: ...f WiFi security for the WiFi network see Change the authentication and encryption for a WiFi network on page 72 Before you select a MAC ACL for a WiFi network review the policy of the ACL ACL policy t...

Страница 210: ...rlier To change the MAC ACL policy MAC addresses in the ACL or both click the link next to the group For more information see Manage local MAC access control lists on page 118 Select the Radius MAC AC...

Страница 211: ...on and managed the access point through the Insight Cloud Portal or Insight app enter the Insight network password for that location For more information see Connect over WiFi using the NETGEAR Insigh...

Страница 212: ...stribution system WDS or Insight Instant Mesh WiFi network Advanced rate selection lets you configure the following settings for the 2 4 GHz and 5 GHz radio bands in a WiFi network the feature does no...

Страница 213: ...describe the density level is that a selected level is mapped to a corresponding client density level WiFi mode minimum legacy rate beacon rate and minimum Modulation Coding Scheme MCS rate To config...

Страница 214: ...ply basic fixed multicast rates from the Fixed Multicast Rate menu select one of the following rates depending on the radio band 2 4 GHz 1 2 5 5 or 11 Mbps or Auto By default Auto is 11 Mbps 5 GHz 6 1...

Страница 215: ...nts In the default 11ax WiFi mode for the radios the setting can be as follows 2 4 GHz 802 11b g n ax which supports 802 11b clients or 802 11g n ax which does not 5 GHz 802 11a n ac ax which supports...

Страница 216: ...see Install the Access Point in an Insight Instant Mesh WiFi Network on page 45 The chapter includes the following sections WiFi base station WiFi repeater and WiFi bridge requirements Set up a WiFi...

Страница 217: ...ion The following figure shows two access points in a WiFi repeating setup with a WiFi base station on the left side and a single WiFi repeater on the right side Figure 10 WiFi bridge configuration be...

Страница 218: ...ight need to disable the DHCP server function on the non NETGEAR access point that is the repeater CAUTION Before you set up a WiFi bridge between two access points enable STP on the access points see...

Страница 219: ...ee Connect over WiFi using the NETGEAR Insight app on page 26 The Dashboard page displays 4 Select Management Configuration Wireless Bridge The page that displays lets you select a WDS profile WDS 1 W...

Страница 220: ...cannot change this setting Passphrase The passphrase for the WDS connection For you to enable the WDS connection the passphrase on the remote access point must match the passphrase that you define in...

Страница 221: ...ange is not specific to one radio the change affects all WiFi networks on the access point The chapter includes the following sections Manage the advanced WiFi settings for the radios Manage the maxim...

Страница 222: ...onnected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window...

Страница 223: ...ings for the 2 4 GHz 5 GHz and 6 GHz radios individually but the check box for the 802 11n 256 QAM feature applies to the 2 4 GHz radio only the feature is always enabled for the 5 GHz and 6 GHz radio...

Страница 224: ...hanged to 300 Beacon Interval 100 300 When the WiFi mode is 802 11n you can select the 802 11n 256 QAM check box to enable the 2 4 GHz radio to function over 256 quadrature amplitude modulation QAM wh...

Страница 225: ...ble or disable 802 11h for the 5 GHz and 6 GHz radios but not for the 2 4 GHz radio 802 11h 6 Click the Apply button A warning pop up window displays 7 Click the OK button The pop up window closes and...

Страница 226: ...point through the Insight Cloud Portal or Insight app enter the Insight network password for that location For more information see Connect over WiFi using the NETGEAR Insight app on page 26 The Dashb...

Страница 227: ...ption for the security warning For more information see What to do if you get a browser security warning on page 44 3 Enter the access point user name and password The user name is admin The password...

Страница 228: ...hboard page can show information about the client and traffic distribution per radio as well as the client traffic and channel utilization for each radio see Display client distribution connected clie...

Страница 229: ...ugh an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an excep...

Страница 230: ...balancing select the small blue check box to the left of the Based On text 7 To change the load balancing settings do the following Based On Maximum Number Of Clients For each radio move the associate...

Страница 231: ...oint is available to associate with during roaming For a business or enterprise network with multiple access points a sticky client can cause a drain on WiFi resources You can force sticky clients to...

Страница 232: ...e check box forces sticky clients to disassociate from a radio Clearing the check box allows sticky clients to remain associated with a radio 6 Click the Apply button Your settings are saved Manage th...

Страница 233: ...ugh the Insight Cloud Portal or Insight app enter the Insight network password for that location For more information see Connect over WiFi using the NETGEAR Insight app on page 26 The Dashboard page...

Страница 234: ...oot access point cannot connect Troubleshoot WiFi connectivity for a WiFi client device Troubleshoot Internet browsing You cannot log in to the access point over a LAN connection Changes are not saved...

Страница 235: ...if you get a browser security warning on page 44 3 Enter the access point user name and password The user name is admin The password is the one that you specified The user name and password are case s...

Страница 236: ...capture process normal functioning of the access point is not affected The packet capture capability can be useful for analyzing a WiFi deployment monitoring a WiFi network debugging protocols determ...

Страница 237: ...enu select one of the following interfaces on which packets must be captured br lan All packets are captured that is packets on the Ethernet interfaces 2 4 GHz radio 5 GHz radio and 6 GHz radio This i...

Страница 238: ...enter the MAC address in hexadecimal format with each octet separated by a hyphen for example 00 11 22 33 44 55 Client Filter MAC Address Enter the maximum duration of the capture process that is if...

Страница 239: ...on see Connect to the access point for initial configuration on page 23 Make sure that the WiFi client device supports the authentication and encryption that you are using for the WiFi network For mor...

Страница 240: ...discovered access point that is not connected to the Insight cloud based management platform Solid blue The access point functions in Insight mode and is connected to the Insight cloud based manageme...

Страница 241: ...ectly into the wall verify that the outlet is not switched off Make sure that you are using the NETGEAR power adapter for this product That is do not use the NETGEAR power adapter for another NETGEAR...

Страница 242: ...rk In the unlikely situation that your network does not include a DHCP server you might need to configure a fixed static IP address on the access point see Disable the DHCP client and specify a fixed...

Страница 243: ...to the Insight cloud based management platform If the access point functions in the NETGEAR Insight management mode and the Power Cloud LED does not light blue try the following troubleshooting steps...

Страница 244: ...the extender access point cannot connect Check the following items or try the following troubleshooting steps Make sure that at least one root access point is available for the extender access point t...

Страница 245: ...point as an extender to an Insight network location that includes one or more root access points see Connect the access point as an extender to a root access point using the Insight app on page 53 we...

Страница 246: ...Insight Instant Mesh WiFi network If the Power Cloud LED does not stop blinking amber green and blue see Power Cloud LED does not stop blinking amber green and blue on page 244 When the configuration...

Страница 247: ...evice driver is updated to the latest version on the WiFi client device Does the WiFi client device find the WiFi network If not check the WLAN LEDs If a WLAN LED is off the associated WiFi radio is p...

Страница 248: ...your LAN and use the access point s local browser UI check the following Make sure that you are using the correct login information The user name is admin and the password is the one that you specifi...

Страница 249: ...ess point does not save the changes that you make on a page do the following When entering configuration settings always click the Apply button before moving to another page or tab or your changes are...

Страница 250: ...er for failed login attempts is reset after 24 hours For example if you enter the wrong password five times but enter the correct password at the sixth login attempt the five failed login attempts are...

Страница 251: ...ng physical connections Check that the appropriate LEDs are on for your network devices If your access point and computer are connected to a separate Ethernet switch make sure that the link LEDs are l...

Страница 252: ...connected as the default router If the IP configuration of your computer is assigned by DHCP this information is not visible in your computer s Network Control Panel Check to see that the network add...

Страница 253: ...A Factory Default Settings and Technical Specifications This appendix includes the following sections Factory default settings Technical specifications 253...

Страница 254: ...nnect over WiFi using the NETGEAR Insight app on page 26 AP login password WiFi network settings for initial setup and WiFi login The SSID for initial setup is NETGEARxxxxxx SETUP where xxxxxx is the...

Страница 255: ...l enabled LEDs Disabled Energy Efficiency Mode WLAN settings for an individual WiFi network SSID or VAP Enabled Broadcast SSID 1 VLAN ID for WiFi clients WPA3 WAP2 Personal WPA3 uses SAE encryption WP...

Страница 256: ...80 MHz Channel width 2 4 GHz radio Long 800 ns 5 GHz radio Long 800 ns 6 GHz radio Long 800 ns Guard interval 2 4 GHz radio Maximum 100 5 GHz radio Maximum 100 6 GHz radio Maximum 100 Output power 2 4...

Страница 257: ...it of 50 pps 5 GHz radio Enabled with a limit of 50 pps 6 GHz radio Enabled with a limit of 50 pps Broadcast and multicast rate limiting 2 4 GHz radio Not applicable 5 GHz radio Disabled 6 GHz radio D...

Страница 258: ...settings Continued Default Setting Feature Remote management Disabled SNMP User Manual 258 Factory Default Settings and Technical Specifications Insight Managed WiFi 6E AXE7800 Tri band Multi Gig Acc...

Страница 259: ...en Enhanced and Open 802 11 security IEEE 802 11ax WiFi 6E WiFi Multimedia Prioritization WMM Wireless distribution system WDS WiFi standards 8 2 4 2 streams 2 4 GHz radio 2 streams 5 GHz radio 4 stre...

Страница 260: ...Hardware interfaces 10 49 x 10 56 x 2 18 in 266 6 x 268 3 x 55 5 mm Dimensions W x D x H 2 31 lb 1050 g Weight 32 to 104 F 0 to 40 C Operating temperature 10 to 90 maximum relative humidity nonconden...

Страница 261: ...t you use a flat Ethernet cable so that the cable fits in the narrow space between the access point and the surface on which it is mounted or placed Before you mount the access point first set up and...

Страница 262: ...1 Mounting plate Figure 12 Metal bracket with T bar lock screw and 4 short screws Figure 13 3 tall screws and anchors for wall mounting User Manual 262 Mount the Access Point to a Wall or Ceiling Insi...

Страница 263: ...soft mallet until the anchors are flush with the wall 5 Use the screws to attach the mounting plate to the wall Note Do not insert the screws into the wall without anchors 6 Connect an Ethernet cable...

Страница 264: ...ess point to a T bar To mount the access point to a T bar 1 Slide the T bar partially into the metal bracket 2 Attach the metal bracket to the ceiling bar 3 Push the T bar over the ceiling bar User Ma...

Страница 265: ...if you use a PoE switch or both a power adapter and an Ethernet cable to the access point before you attach the access point to the mounting plate The access point sits flat on the ceiling surface wh...

Страница 266: ...attach it to the mounting plate 8 Turn the access point clockwise until it locks in the mounting plate User Manual 266 Mount the Access Point to a Wall or Ceiling Insight Managed WiFi 6E AXE7800 Tri b...

Страница 267: ...User Manual 267 Mount the Access Point to a Wall or Ceiling Insight Managed WiFi 6E AXE7800 Tri band Multi Gig Access Point Model WAX630E...

Страница 268: ...the center of the LEDs and your finger on the other side of the access point directly opposite the thumb 2 Press and hold the latch down to release the lock and keep the lock open 3 Turn the access p...

Страница 269: ...from the mounting plate The mounting plate remains attached to the ceiling or the wall User Manual 269 Mount the Access Point to a Wall or Ceiling Insight Managed WiFi 6E AXE7800 Tri band Multi Gig A...

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