•
Are objects between the WiFi client device and the access point blocking the WiFi
signal?
Troubleshoot Internet browsing
If a WiFi device is connected to the access point but unable to load any web pages from
the Internet, it might be for one of the following reasons:
•
The WiFi device might not recognize any DNS server addresses.
If you manually entered a DNS address when you set up the access point (that is,
the access point uses static IP address settings), restart the WiFi device and verify
the DNS address.
•
The WiFi device might not use the correct TCP/IP settings.
If the WiFi device obtains its information by DHCP, reboot the WiFi device and verify
the address of the switch or Internet modem to which the access point is connected.
For information about TCP/IP problems, see Troubleshoot your network using the
ping utility on page 250.
You cannot log in to the access point over a
LAN connection
If you are unable to log in to the access point from a computer on your LAN and use
the access point’s local browser UI, check the following:
•
Make sure that you are using the correct login information. The user name is admin
and the password is the one that you specified. The user name and password are
case-sensitive.
If you previously added the access point to a NETGEAR Insight network location and
managed the access point through the Insight Cloud Portal or Insight app, enter the
Insight network password for that location. For more information, see Connect over
WiFi using the NETGEAR Insight app on page 26.
•
Make sure that the IP address of your computer is in the same subnet as the access
point.
If you disabled the access point’s DHCP client and configured a fixed (static) IP
address when you connected the access point to your network (see Disable the
DHCP client and specify a fixed IP address on page 136), change the IP address and
subnet mask on your computer to so that the IP addresses of your computer and
the access point are in the same IP subnet.
•
Try quitting the browser and launching it again.
User Manual
248
Diagnostics and
Troubleshooting
Insight Managed WiFi 6E AXE7800 Tri-band Multi-Gig Access Point Model WAX630E
