DVVA II 4000
Troubleshooting
400-42803-01 (Rev B) - July 2017
9-7
Action 2
1. Perform the Full Power-Off Procedure described on page
9-5
.
2. Exit Windows and shut down the computer.
3. Wait about 10 seconds.
4. Perform the Full Power-On Procedure described on page
9-4
.
If Windows detects new hardware but does not automatically load the drivers, perform the device
driver installation process described under
Action
on page
9-6
.
Verify that the instrument schematic in the DVVA II 4000 software is not showing 0.0 readings
for the linear height transducer and the upper and lower load cells.
Action 3
1. Perform the Full Power-Off Procedure described on page
9-5
.
2. Exit Windows and shut down the computer.
3. Unplug the USB cable at the computer, wait about 10 seconds, and then plug into a different
port in the computer.
4. Perform the Full Power-On Procedure described on page
9-4
. Windows should automatically
load new drivers due to the new port. If not, perform the device driver installation described
under
Action
on page
9-6
.
Action 4
1. Perform the Full Power-Off Procedure described on page
9-5
.
2. Unplug the instrument power cable.
3. Exit Windows and shut down the computer.
4. Unplug the computer power cable.
5. Leave the cables unplugged overnight.
6. Perform the Full Power-On Procedure described on page
9-4
. Before starting the DVVA II
4000 software, check to see if the drivers are loaded.
Содержание DVVA II 4000
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