Calling the Mercedes-Benz Customer
Centre using the multimedia system
In order to use the services of Mercedes me
connect in the vehicle, the following pre-condi-
tions must be fulfilled:
R
you have access to a GSM network.
R
GSM network coverage is provided in the
respective region by the service provider.
R
the ignition must be switched on for vehicle
data to be transferred automatically.
Multimedia system:
X
+
Telephone
Telephone
*
Name
Name
X
call
MB Contact
MB Contact
.
After confirmation, the multimedia system
sends the required vehicle data.
Data transfer is shown in the display. Then,
you can select the desired service and be
connected to a Mercedes-Benz Customer
Centre contact.
Information on breakdown assistance
call button
A breakdown assistance call has been made to
the Mercedes-Benz Customer Centre via the
multimedia system (
Y
page 164):
R
a qualified Mercedes-Benz technician will per-
form repairs on-site and/or tow the vehicle to
the nearest Mercedes-Benz Service Centre.
These services may require payment.
Data will be transferred during the connection
with the Mercedes-Benz Customer Centre
(
Y
page 164).
Information about Mercedes me con-
nect accident management
Mercedes me connect accident management is
an extension of the Mercedes-Benz emergency
call system.
If an emergency call to the Mercedes-Benz
emergency call centre has been triggered fol-
lowing an accident:
R
a voice connection is made to a contact per-
son at the Mercedes-Benz emergency call
centre
R
if necessary, the Mercedes-Benz emergency
call centre contact forwards the call to
Mercedes me connect accident management
R
if necessary, the vehicle will be towed to a
Mercedes-Benz Service Centre
Service message via Mercedes me con-
nect
If you have activated the maintenance manage-
ment service, relevant vehicle data is automat-
ically sent to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you agreed to take the
maintenance management service, the multi-
media system reminds you after a certain time
period that a service is due. A prompt appears
asking if you would like to make an appoint-
ment.
X
To arrange a service appointment: select
Call
Call
.
After you have confirmed, the vehicle data is
sent and a Mercedes-Benz Customer Centre
employee personally deals with your appoint-
ment. The information is then sent to your
desired service outlet.
They will then contact with you within 24
hours.
i
If, after the service message appears, you
select
Call
Call later
later
, the window is hidden and
then reappears after a certain period of time.
Consenting to the transfer of data with
Mercedes me connect
Requirements
R
There is a currently active breakdown call
(
Y
page 164).
If you call the Mercedes-Benz Customer Centre
via the multimedia system, you will see the
Do
Do
you
you consent
consent to
to the
the transfer
transfer of
of vehicle
vehicle
data
data and
and vehicle
vehicle position
position data
data to
to the
the
Mercedes-Benz Customer Centre in
Mercedes-Benz Customer Centre in
Telephone
163
Mu
lti
me
di
a
sy
ste
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