SOS
SOS NOT
NOT READY
READY
: the ignition is not switched on
or the emergency call system is malfunctioning.
During an active emergency call,
G
appears
in the display.
You can find more information on the regional
availability of the Mercedes-Benz emergency
call system at http://www.mercedes-
benz.com/connect_ecall.
i
If the emergency call feature is not available,
a corresponding message appears in the mul-
tifunction display of the instrument cluster.
Automatic emergency call
Requirements
R
The ignition is switched on.
R
The starter battery is sufficiently charged.
If restraint systems such as airbags or belt ten-
sioners have been activated after an accident,
the Mercedes-Benz emergency call system may
automatically trigger an emergency call.
If an emergency call has been made:
R
a voice connection is made to the Mercedes-
Benz emergency call centre.
R
a text message with accident data is sent to
the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency call centres.
R
in certain situations data is also transmitted in
the speech channel to the Mercedes-Benz
emergency call centre.
R
this allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call has been com-
pleted.
It is not possible to immediately end an auto-
matic emergency call.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer-
gency call centre, the emergency call is auto-
matically sent to the public emergency services.
If no connection can be made to the public
emergency services either, a relevant message
appears in the display.
X
Enter the emergency call number 112 into the
mobile phone.
If an emergency call has been made:
R
stay in the vehicle, if traffic conditions permit,
until the voice connection is established to
the operator at the emergency call centre.
R
the operator uses the accident record to
assess if it is necessary to call the emergency
services and/or police to the site of the acci-
dent.
R
if no vehicle occupant answers, an ambulance
is immediately sent to the vehicle.
Manual emergency call
X
Press and hold the SOS button for at least one
second (
Y
page 200).
If an emergency call has been made:
R
a voice connection is made to the Mercedes-
Benz emergency call centre.
R
stay in the vehicle, if traffic conditions permit,
until the voice connection is established to
the operator at the emergency call centre.
R
the operator uses the accident record to
assess if it is necessary to call the emergency
services and/or police to the site of the acci-
dent.
R
a text message with accident data is sent to
the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency call centres.
R
in certain situations data is also transmitted in
the speech channel to the Mercedes-Benz
emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer-
gency call centre, the emergency call is auto-
matically sent to the public emergency services
call centre.
If no connection can be made to the public
emergency services either, a relevant message
appears in the display.
X
Enter the emergency call number 112 into the
mobile phone.
Telephone
165
Multimedia
systems
Z
