Matrix NAVAN CNX200, Системное руководство

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1022 Matrix NAVAN CNX200 System Manual
Emergency Detection and Reporting
When an emergency call is made from an extension, the system dials out the number using any of the free trunks
selected for routing Emergency Numbers. Since the number is dialed out by NAVAN, the Emergency Service that
attends to the call will be able to locate the NAVAN, but
not the extension that made the call.
Similarly, the Operator too has no way of knowing which of the extensions made the call, thus, making it difficult to
quickly reach and provide help to the extension that made the emergency call.
With the Emergency Detection and Reporting feature, the Operator can know from which extension the emergency
call is being made. Whenever an Emergency call is made by an extension user, the system detects and reports it to
the Operator extension.
How it works
When an extension of NAVAN makes an emergency call,
• the system hunts for the outgoing trunks selected for routing emergency numbers, and dials out the
number from a free trunk.
• simultaneously, the system informs the Operator that an extension has dialed an emergency number, by
ringing on the Operator extension for the duration of the Emergency Reporting Call -Ring Timer
(configurable; default: 10 minutes).
• If Operator is an Extended IP Phone, it will ring continuously, and an emergency message will be displayed
on the LCD.
The emergency message shows the number of the extension which has made the emergency call, in this
case, extension 203.
• To acknowledge the Emergency call the operator must press the enter key. The acknowledged Emergency
calls are logged into the System Activity Log.
• If the Emergency Call is not acknowledged by the operator, the emergency call is logged into the
Emergency Alarms Log. To know more about the Emergency Alarms Log, see
“Emergency Alarms Log” at
the end of the topic.
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