Matrix NAVAN CNX200, Системное руководство

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Matrix NAVAN CNX200 System Manual 839
CHAPTER 19
Computer Telephony
Integration (CTI)
CTI stands for Computer Telephony Integration. CTI is a technology that integrates a telephone and a computer.
Using CTI, you can control your telephone with your computer and vice-versa. This technology contributes to the
success of a modern business.
The Matrix TAPI Service Provider (TSP) acts as a link to integrate the interactions between your telephones and
your computers. The computer in which you install this application functions as a Client and NAVAN functions as a
Server. In an organization, it may happen that the data is stored in different computers. In this scenario, the Matrix
TAPI Service Provider can be installed in three (maximum) different computers, if required.
Connecting your telephone with your computer has advantages such as—initiate a call at a click of a mouse directly
from a CRM system (Customer Relationship Management) or from a database, view missed calls directly on your
screen and call back with just one click, transfer and call recording - all can be initiated via mouse click.
• The Matrix TAPI Service Provider (TSP) is developed using TAPI Standard 2.2.
• To use this feature, you must purchase the CTI License. Refer “License Management” for more details.
• To develop your own TAPI Application, refer to the Matrix TAPI Developer’s Guide provided to you
on the CD ROM. Path:TAPI Service Provider >>Documents >>Matrix TAPI Developer's Guide
1.0.pdf
How it works
Using CTI, only following features and facilities of NAVAN can be accessed:
Features SLT Extended IP Phone Open IP Phone
Make a call   x
Answer/receive a call x  x
Put a call on hold x  x
Retrieve a held call x  x
Toggle between two calls   x
Transfer a call   x
Disconnect/Release a call   
Conference - Add/Remove a party   x