Matrix NAVAN CNX200, Системное руководство

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Matrix NAVAN CNX200 System Manual 1085
Presence
Extension users may want to indicate their availability to callers from other extensions.
For example, an extension user may want to leave his desk for an indefinite period, but does not want to use Call
Forward or set Do Not Disturb. He wants to indicate to callers about his absence. Similarly, extension users who
are present at their desk may want to hide their presence from other users; or they may want to show their current
activity to the other extension users like they are Busy, or are away from their desks, or on the phone with someone
on another call, etc.
With the Presence feature of NAVAN, extension users, including the Operator, can 'publish' their presence to
callers from other extensions. By doing so, they can indicate to the other extensions about their availability.
In the same way, the Presence feature allows extension users to view the 'Presence' status (availability) of the
extensions that they want to call, before making the call or when their call is not answered.
How it works
Publishing Presence
Any SLT, SIP Extension User can 'publish' their presence by setting any of the messages listed in the following on
their phone, by dialing the access code for this feature.
SIP Extension users who want to publish their presence have two options:
• Using the PUBLISH feature supported by the SIP Client.
• Using the feature access code for Publish Presence supported by NAVAN.
The first option requires the parameter 'PUBLISH' to be enabled in the SIP Extension Settings. Refer “SIP
Extensions” . By default, this parameter is disabled.
Publishing Presence Messages
1.
Absent: When an extension user sets 'Absent' as the message, all incoming internal as well as external
calls will be blocked from landing on his/her extension.
When any other Extended IP Phone extension user calls this extension, the text message 'User Absent'
will appear on the caller's phone display.
If the extension phone that has set 'Absent' is a Extended IP Phone, the letter 'A' appears on the phone's
display to indicate absence.
The letter 'A' disappears when the extension user sets a presence message other than 'Absent'.