Matrix NAVAN CNX200, Системное руководство

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550 Matrix NAVAN CNX200 System Manual
Recording Voice Messages
The VMS of NAVAN supports voice messages for different functions, which are broadly classified as:
• System Greetings : These are voice messages played when a new call lands on the VMS. Callers are
greeted according to the time of the day - morning, afternoon, evening (Time Zone). You can customize the
Time Zones as per your requirement. For detailed instructions, see
“Greeting Message Time” . A different
System Greeting can also be played to callers on holidays.
System Greetings are played to callers when the VMS Auto Attendant feature is enabled on trunks.
• Personal Greetings: These messages are played to callers when they are diverted to the extension
user’s mailbox to leave a message. Extension users can record personal mailbox greeting messages of
their choice.
• Conditional Greetings: These messages are played to callers when they are diverted to the extension
user’s mailbox for certain conditions—busy, no reply or unconditional/unregistered Call Forward.
Extension users can record a different message for each condition.
• Welcome Messages: These are voice guidance messages played to the callers who call the VMS.
Welcome messages help the callers navigate through the VMS (graph and its nodes). Welcome messages
are played according to the time of the day, i.e. the Time Zone programmed in the system.
Welcome Messages are played to callers when the VMS Auto Attendant feature is enabled on trunks.
• Holiday Messages: These are voice guidance messages played to the callers who call the VMS on a
Holiday. These messages are played in place of the Welcome messages and help the callers navigate
through the VMS (graph and its nodes). A different message can be played for each holiday.
Holiday Messages are played to callers when the VMS Auto Attendant feature is enabled on trunks and
the Holiday Table is configured.
• Graph-Node Messages: These are voice guidance messages that are played to help the caller take some
action once they have entered the VMS (graph). See the “Graphs and Nodes” topic to know more.
• Prompts/Responses: These are voice guidance messages that are played to the caller in response to the
action taken (i.e. when the caller dials a digit).
For all of these message types, audio files containing the appropriate recorded voice guidance messages are
loaded in the configuration of the VmsCard. The VMS plays the messages related to the function it is performing.
For example, if Multi-stage Auto Attendant (the VMS Auto Attendant feature) is enabled on a trunk, the VMS plays
messages relevant to the Multi-level Auto Attendant profile programmed for the current Time Zone. This helps the
caller navigate through the graph and nodes assigned to the Multi-level Auto Attendant Profile for the Time Zone. At
each node, the VMS plays the related message, as explained below:
• The VMS plays the default System Greeting and Welcome message to the caller according to the time of
the day, e.g.:
“Good Morning”. “Welcome. Please dial the extension number or to dial by name, press 7. To
leave a message, press 6. To go to Operator, press 9. For more options, press 0. To disconnect, press #”.
• As the caller navigates, the VMS plays the pre-recorded voice messages related to the particular node the
caller has reached. If the caller dials 6 to leave a message, the VMS takes the caller to the message node,