No Answer
These are possible solutions. Try one or more of the following:
U
SE
PHONE
LINE
CHECKLIST
•
Resend the fax. There may have been a problem with the quality of the telephone line connection.
•
Place a test call to the telephone number to which you want to send a fax to make sure that it is working
correctly.
M
AKE
SURE
THE
PRINTER
DETECTS
DIAL
TONE
•
See “Sending a fax while listening to a call (On Hook Dial)” on page 154.
•
Check the Dial Method setting.
1
Listen for a dial tone. If you hear a dial tone, but the printer hangs up without dialing, this means it did not
recognize the dial tone.
2
From the control panel, press
or
repeatedly until
Fax
is highlighted.
3
Press .
4
Press
or
repeatedly until
Fax Setup
is highlighted.
5
Press .
6
Press
or
repeatedly until
Dialing and Sending
is highlighted.
7
Press .
8
Press
or
repeatedly until
Dial Method
is highlighted.
9
Choose your dialing method.
10
Press
.
Conversion error
When attempting to attach a file, certain software programs cannot be launched by the Fax Solutions Software and
yield an error message. If this happens, try the following:
1
Close the Fax Solutions Software.
2
Manually launch the software program used to create the file, and then open the file.
3
From the software program, click
File
.
The Print dialog appears.
4
From the Name drop-down menu, select the printer that begins with “Fax” followed by the name of your printer,
and then click
OK
.
The Send Fax dialog appears.
5
Follow the instructions on the Send Fax wizard.
When you get to step 3, select
Printed Document
from the Documents to Send list box, and then click
Next
.
6
Click
Send
to finish sending your fax.
Troubleshooting
249
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