Copy troubleshooting
Copier does not respond
These are possible solutions. Try one or more of the following:
C
HECK
MESSAGES
See “Error messages on the computer screen” on page 256.
C
HECK
POWER
If the
light is not on, make sure the power cord is properly connected to the printer and to a properly grounded
electrical outlet.
Scanner unit does not close
1
Lift the scanner unit.
2
Remove any obstruction keeping the scanner unit open.
3
Lower the scanner unit.
Poor copy quality
•
Blank pages
•
Checkerboard pattern
•
Distorted graphics or pictures
•
Missing characters
•
Faded print
•
Dark print
•
Skewed lines
•
Smudges
•
Streaks
•
Unexpected characters
•
White lines in print
These are possible solutions. Try one or more of the following:
C
HECK
MESSAGES
If an error message is displayed, see “Error messages on the computer screen” on page 256.
C
HECK
INK
Check the ink levels, and install a new print cartridge if necessary.
C
LEAN
THE
SCANNER
GLASS
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
R
EVIEW
STEPS
TO
IMPROVE
QUALITY
See “Improving print quality” on page 203.
Troubleshooting
235
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