Scan troubleshooting
Scanner does not respond
These are possible solutions. Try one or more of the following:
C
HECK
MESSAGES
Resolve all error messages.
C
HECK
POWER
If the
light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power
cord is properly connected to the printer.
C
HECK
PRINTER
DEFAULT
AND
PAUSE
SETTINGS
1
Do one of the following:
•
In Windows Vista, click
Control Panel
Printers
(under Hardware and Sound).
•
In Windows XP, click
Start
Settings
Printers
or
Printers and Faxes
.
2
Right-click the
Lexmark 9500 Series
icon.
3
From the toolbar, click
See what's printing
.
4
Click
Printer
to look at the drop-down menu.
•
Make sure no check mark appears next to Pause Printing.
•
If a check mark does not appear next to Set As Default Printer, you must select the correct printer from a
list each time you print.
R
EMOVING
AND
REINSTALLING
THE
SOFTWARE
For more information, see “Removing and reinstalling the software” on page 191.
Scan was not successful
These are possible solutions. Try one or more of the following:
C
HECK
USB
CABLE
CONNECTION
1
Check the USB cable for any obvious damage.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
R
ESTART
COMPUTER
Turn off and then restart your computer.
Troubleshooting
237
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