Chapter 20
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3. Open Kaspersky Internet Security.
4. Use the Settings link in the main window and select the
Protection
section in the program settings window.
5. Uncheck
Run program system startup
and click
OK
.
6. Reboot the operating system in regular mode.
After this contact the Technical Support Service through the Kaspersky
Lab’s corporate website (
Service
!
Technical Support
!
Send
request to Technical Support
). Describe in detail the problem and the
circumstances in which this problem occurs.
Make sure that you attach to your question a file containing a complete
dump of Microsoft Windows operating system. In order to create this
file, do the following:
1. Right-click
My computer
and select the
Properties
item in the
shortcut menu that will open.
2. Select
the
Advanced
tab in the
System Properties
window and
then press the
Settings
button in the
Startup and Recovery
section.
3. Select
the
Complete memory dump
option from the drop-down
list in the
Write debugging information
section of the
Startup
and Recovery
window.
By default, the dump file will be saved into the system folder as
memory.dmp
. You can change the dump storage folder by editing
the folder name in the corresponding field.
4. Reproduce the problem related to the operation of Kaspersky
Internet Security.
5. Make sure that the complete memory dump file was successfully
saved.